AT&T iPhone 4S Pre-Order Status Thread

[iTiki]

After reading all these post, I was getting a little anxious, so I called AT&T and explained my stress over getting my phone on the promised date of 10/14. The nice rep on the phone listened intently to my concern and asked me to wait while she checked my order. After being on hold for almost ten minutes, she returned and said she personally went back into the warehouse, found my packaged phone (had to do a lot of digging) and said she would personally deliver it to me at 12:01 AM on the 14th....

 

[modr0010]

I was just now sent my "terms and conditions" for acceptance from pre-ordering last friday before noon. Hopefully this didn't delay anything.

I was told by an online service representative that the priority order was done by the time you accepted your terms and conditions. That made zero sense to me since I ordered online and accepted the terms during my purchase process.

 

[Irock619]

After reading all these post, I was getting a little anxious, so I called AT&T and explained my stress over getting my phone on the promised date of 10/14. The nice rep on the phone listened intently to my concern and asked me to wait while she checked my order. After being on hold for almost ten minutes, she returned and said she personally went back into the warehouse, found my packaged phone (had to do a lot of digging) and said she would personally deliver it to me at 12:01 AM on the 14th....

And whoever said that AT&T had horrible customer service.

 

[dustwel]

Interesting that your order date is October 8th on all of your status pages. For others, the dates have varied on each page.

If you look at the premier screenshot, it shows date ordered as October 7th, but has a "Date Updated" as October 8th.

 

[Alacheer10]

working on it...

D'oh!

Didn't notice the shipment date??? Lol

 

[NoHo]

I ordered mine at around 3am on Friday. I was logged on at 2am but the sites kept crashing. Wasn't able to get through until 3am.

My order says processing on AT&T.

 

[Ssunbrn]

I'm curious, do all "Equipment Order Numbers" start with EXTP? This is one of several numbers listed in the "Your recent ATT order status" email that I received from ATT.

 

[mloffa]

After reading all these post, I was getting a little anxious, so I called AT&T and explained my stress over getting my phone on the promised date of 10/14. The nice rep on the phone listened intently to my concern and asked me to wait while she checked my order. After being on hold for almost ten minutes, she returned and said she personally went back into the warehouse, found my packaged phone (had to do a lot of digging) and said she would personally deliver it to me at 12:01 AM on the 14th....

That's what I call customer service.

You almost had me going there for a minute!

 

[iTiki]

That's what I call customer service.

You almost had me going there for a minute!

Anyone who wants to be coddled by AT&T should ask for "Becky" at extension 69

 

[dialed1]

If I paid + 250 for a delayed phone I'm a gunna cry

 

[rock7437]

my 2 cents

Ok guys just a thought.. If AT&T says your order is preparing for shipment that means Apple hasn't uploaded the information to AT&T yet when it comes to tracking numbers.. Apple is probably fulfilling initial orders on behalf of AT&T because ATT warehouses probably won't even see these things hit their inventory until Wednesday or so. I've seen it happen before when i worked in the AT&T distribution center. Be patient guaranteed tomorrow your order will have a tracking number and the package will be somewhere in Anchorage or in transit to Anchorage before you know it.

 

[blueism]

I preordered mine at a retail store at 10:20am on preorder day and my order is "In Progress - Pending Shipment". Hopefully I get it launch day

 

[athensmac]

Just spoke with an AT&T rep via chat who replying to my question of "will I have to sign for my phone?" replied, "No, it will be delivered by your postal carrier." I'm not so sure about that.

 

[ZBoater]

Just spoke with an AT&T rep via chat who replying to my question of "will I have to sign for my phone?" replied, "No, it will be delivered by your postal carrier." I'm not so sure about that.

Huh? Someone is very confused...

 

[Irock619]

Just spoke with an AT&T rep via chat who replying to my question of "will I have to sign for my phone?" replied, "No, it will be delivered by your postal carrier." I'm not so sure about that.

USPS would be great because my mail comes in the morning and my mail box can only be opened with a key.

 

[ZBoater]

Nothing happened today. Sigh.

 

[Irock619]

Nothing happened today. Sigh.

Image

Why are different model phones on backorder?

 

[jbachandouris]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

I still have no status. Just that page with red writing that says it takes 24 hours for an order to show. Ordered from AT&T by phone on Saturday. Fought with 2 CSRs who claim that nothing will show up until it ships. Morons! 86 pages show that I should see something now.

 

[ZBoater]

Why are different model phones on backorder?

That's what's weird. I KNOW the other two can't possibly be on backorder. They are regular dumb phones. So that tells me this page is not being updated as it normally would.

 

[mjfan82]

Just had a online chat with an ATT rep and this is the latest information.....Please forgive me if this is already known:


Paolo DAmbrogio: Thank you for chatting in today Mr. Brown. I will be happy to assist you with your order status today.
Paolo DAmbrogio: What did you order?
you: Hello Paolo, any more information about the status of my Iphone4? It says backOrdered...do we no when that status will change?
Paolo DAmbrogio: iPhone 4S?
you: Yes, I apologize
Paolo DAmbrogio: What time did you place the order on the 7th?
you: Approximately 5 in the morning...
Paolo DAmbrogio: Great! This is the most current information available: IF CUSTOMERS ORDERED THE IPHONE 4S BEFORE 5:30 PM ON FRIDAY THEY WILL RECEIVE THEIR EQUIPMENT ON THE 14TH.
Paolo DAmbrogio: THE SHIPPING INFORMATION FOR THE IPHONE 4S IS NOW 21-28 DAYS IF THEY ORDERED AFTER 5:30PM ON 10/7/11.
you: Oh wow, Thanks for that information

 

[gixxerfool]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

I still have no status. Just that page with red writing that says it takes 24 hours for an order to show. Ordered from AT&T by phone on Saturday. Fought with 2 CSRs who claim that nothing will show up until it ships. Morons! 86 pages show that I should see something now.

I had the same issue. Try searching by wireless number instead of order number.

 

[Rcflex]

: )

Yay, Pending Shipment

 

[jbachandouris]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

Nope. Same thing. No status at all.

 

[Irock619]

Just had a online chat with an ATT rep and this is the latest information.....Please forgive me if this is already known:

Paolo DAmbrogio: Great! This is the most current information available: IF CUSTOMERS ORDERED THE IPHONE 4S BEFORE 5:30 PM ON FRIDAY THEY WILL RECEIVE THEIR EQUIPMENT ON THE 14TH.
Paolo DAmbrogio: THE SHIPPING INFORMATION FOR THE IPHONE 4S IS NOW 21-28 DAYS IF THEY ORDERED AFTER 5:30PM ON 10/7/11.
you: Oh wow, Thanks for that information

Funny, I just got off chat and the girl said that she never heard of a ordering deadline to receive the phone on time. Goes to show they have no clue what they are saying.

 

[sullez]

So I've accepted the fact that we won't get any substantial updates tonight - but at least we are all in the same boat...