Lawl... AT&T said they can't cancel a pre-order that has already been shipped even though it was shipped to the wrong address unless the people it was shipped to pay to send it back.
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AT&T iPhone 4S Pre-Order Status Thread
- Thread starter EvoNiner1986
- Start date
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Switching the micro SIM
Three family members, myself included, have a family plan with AT&T with a billing addres in San Francisco. I live in LA so I did not upgrade (even though I was eligible) through Apple and instead bought an iPhone 4S directly from AT&T with a new number and new contract (only because upgrading would have sent the phone to SF).
The iPhone 4S is out for delivery and I hope there is no issue taking my current iPhone 4 micro SIM and putting in the iPhne 4S and then calling AT&T to get it on the existing plan as an upgrade.
Three family members, myself included, have a family plan with AT&T with a billing addres in San Francisco. I live in LA so I did not upgrade (even though I was eligible) through Apple and instead bought an iPhone 4S directly from AT&T with a new number and new contract (only because upgrading would have sent the phone to SF).
The iPhone 4S is out for delivery and I hope there is no issue taking my current iPhone 4 micro SIM and putting in the iPhne 4S and then calling AT&T to get it on the existing plan as an upgrade.
i just got a text msg from att right now and it says :
"thx for your iPhone order! Remember, no need to visit a store. Your device will ship directly to the address stated on your confirmation email."
wtf?
Anyone else get this text message. I guess it means they just now processed the order?!?? even though i preordred on the 7th
"thx for your iPhone order! Remember, no need to visit a store. Your device will ship directly to the address stated on your confirmation email."
wtf?
Anyone else get this text message. I guess it means they just now processed the order?!?? even though i preordred on the 7th
I'm still on backorder, ordered on Oct 7th @ 9:30AM EST...no tracking no information no package no nothing
I Got this too.. ATT treatment of pre-order in-store customers has been ridiculous.. I just had an ATT representative from the store slam down the phone on me !
I'm right there with you, who knew that trying to preorder it to get it on time would backfire?
I just got the same message. Still on backorder.
I ordered at 10am at my local AT&T store.
Guess they want to rub it in?
Or maybe it has something to do with the orders shipping to our addresses and not directly to the store.
Was it AT&T's fault it went to the wrong address? If they made a complete error there you should absolutely demand your money back! If it was because you forgot to update your billing address first, well, that's on you.
Got that same text. And no it does not mean it is getting processed. I just checked the status of mine, and it still is backordered...
Vote with your wallet and submit a complaint
Submitting Complaints
1
Submit complaint to AT&T. Reach customer service by calling (800) 331-0500. Submit a complaint letter to AT&T Headquarters, AT&T Inc., 175 E. Houston St., San Antonio, TX 78205. Also submit a complaint letter to the wireless division at AT&T Mobility, 5565 Glenridge Connector, Atlanta, GA 30342; send a copy to its fax at (866) 783-9099.
Submit a complaint to the Federal Communication Commission only after trying to resolve the issue with AT&T. Be prepared to submit your personal contact information, details of your wireless company and any correspondence you have had with it. File a complaint by visiting support.fcc.gov, click on "Complaints,,click on "Filing Consumer Complaints,, click on "Wireless Telephone" and click on the appropriate type of complaint.
Submitting Complaints
1
Submit complaint to AT&T. Reach customer service by calling (800) 331-0500. Submit a complaint letter to AT&T Headquarters, AT&T Inc., 175 E. Houston St., San Antonio, TX 78205. Also submit a complaint letter to the wireless division at AT&T Mobility, 5565 Glenridge Connector, Atlanta, GA 30342; send a copy to its fax at (866) 783-9099.
Submit a complaint to the Federal Communication Commission only after trying to resolve the issue with AT&T. Be prepared to submit your personal contact information, details of your wireless company and any correspondence you have had with it. File a complaint by visiting support.fcc.gov, click on "Complaints,,click on "Filing Consumer Complaints,, click on "Wireless Telephone" and click on the appropriate type of complaint.
Hope...
Anyone without a tracking number.. I think there may be hope.. I dont want to fully get my hopes up though since AT&T have been pretty ******* throughout this process, but I just did a Live chat - I am yet to get a tracking number yet but even so they have said this is confirmed for delivery today, they just dont have the tracking number yet.
transcript...
You: Hi. Please can you give me an update on my order. I have yet to receive a tracking 760******
Soc# *** **
I was told numerous times at time of order, at time of email and over chat I was guaranteed today
Nattrese McKinley: Hello Mr. ****, I will be happy to assist you with your order today today. Please allow me 2-3 minutes to access your account.
You: ty
Nattrese McKinley: Thank you for waiting.. May I ask when you placed your order please?
You: 10/7/11 at about 1:30am PDT probably one of the first orders received. so its quite ridiculous that people
long after me have their tracking numbers already
Please let me know when I am getting my package
Nattrese McKinley: Thank you for waiting Mr. *****. I have in my system that your order will arrive today. I apologize for any inconvenience the lack of shipping information may be causing. Once the device is sent to the shipping company for delivery all shipping information is handled by Fed Ex. For additional information please contact Fed Ex directly by calling 1-800-463-3339.
You: Really? Do you have a tracking?
If thats the case thats awsome Ive just been told otherwise
or is there a way to track with a reference number?
Nattrese McKinley: No, I apologize, I am not able to provide you a tracking number. Due to the volume of orders, our systems are currently not updated and able to provide that information. I understand this is our error and I appreciate your patience.
You: Ok thatnks Nattrese, but you can see that it has been shipped and it will be delivered today? Is that accurate
or is that an assumption? I just want to be sure its accurate information
Thanks!
Nattrese McKinley: Yes, that is correct.
You: THanks very much have a good day
Nattrese McKinley: Is there anything else that I can assist you with today?
You: Nope that was it thanks very much!
So now Ill call fedex and see if they have any info.. but their MAY just be hope.. least I friggin hope so LOL
Anyone without a tracking number.. I think there may be hope.. I dont want to fully get my hopes up though since AT&T have been pretty ******* throughout this process, but I just did a Live chat - I am yet to get a tracking number yet but even so they have said this is confirmed for delivery today, they just dont have the tracking number yet.
transcript...
You: Hi. Please can you give me an update on my order. I have yet to receive a tracking 760******
Soc# *** **
I was told numerous times at time of order, at time of email and over chat I was guaranteed today
Nattrese McKinley: Hello Mr. ****, I will be happy to assist you with your order today today. Please allow me 2-3 minutes to access your account.
You: ty
Nattrese McKinley: Thank you for waiting.. May I ask when you placed your order please?
You: 10/7/11 at about 1:30am PDT probably one of the first orders received. so its quite ridiculous that people
long after me have their tracking numbers already
Please let me know when I am getting my package
Nattrese McKinley: Thank you for waiting Mr. *****. I have in my system that your order will arrive today. I apologize for any inconvenience the lack of shipping information may be causing. Once the device is sent to the shipping company for delivery all shipping information is handled by Fed Ex. For additional information please contact Fed Ex directly by calling 1-800-463-3339.
You: Really? Do you have a tracking?
If thats the case thats awsome Ive just been told otherwise
or is there a way to track with a reference number?
Nattrese McKinley: No, I apologize, I am not able to provide you a tracking number. Due to the volume of orders, our systems are currently not updated and able to provide that information. I understand this is our error and I appreciate your patience.
You: Ok thatnks Nattrese, but you can see that it has been shipped and it will be delivered today? Is that accurate
or is that an assumption? I just want to be sure its accurate information
Thanks!
Nattrese McKinley: Yes, that is correct.
You: THanks very much have a good day
Nattrese McKinley: Is there anything else that I can assist you with today?
You: Nope that was it thanks very much!
So now Ill call fedex and see if they have any info.. but their MAY just be hope.. least I friggin hope so LOL
I've come to the realization that I hate AT&T. I don't mind waiting but it's insane that people who pre-order can't pick up the extra units that are in the stores. I'm Rejecting my preorder and taking my business to Verizon.
It said on the order page that it would be shipped to the "Billing Address" I assumed it meant the billing address that I just entered for my credit card above to purchase the iPhone. It turned out to be the old billing address on the account...
Anyone without a tracking number.. I think there may be hope.. I dont want to fully get my hopes up though since AT&T have been pretty ******* throughout this process, but I just did a Live chat - I am yet to get a tracking number yet but even so they have said this is confirmed for delivery today, they just dont have the tracking number yet.
transcript...
You: Hi. Please can you give me an update on my order. I have yet to receive a tracking 760******
Soc# *** **
I was told numerous times at time of order, at time of email and over chat I was guaranteed today
Nattrese McKinley: Hello Mr. ****, I will be happy to assist you with your order today today. Please allow me 2-3 minutes to access your account.
You: ty
Nattrese McKinley: Thank you for waiting.. May I ask when you placed your order please?
You: 10/7/11 at about 1:30am PDT probably one of the first orders received. so its quite ridiculous that people
long after me have their tracking numbers already
Please let me know when I am getting my package
Nattrese McKinley: Thank you for waiting Mr. *****. I have in my system that your order will arrive today. I apologize for any inconvenience the lack of shipping information may be causing. Once the device is sent to the shipping company for delivery all shipping information is handled by Fed Ex. For additional information please contact Fed Ex directly by calling 1-800-463-3339.
You: Really? Do you have a tracking?
If thats the case thats awsome Ive just been told otherwise
or is there a way to track with a reference number?
Nattrese McKinley: No, I apologize, I am not able to provide you a tracking number. Due to the volume of orders, our systems are currently not updated and able to provide that information. I understand this is our error and I appreciate your patience.
You: Ok thatnks Nattrese, but you can see that it has been shipped and it will be delivered today? Is that accurate
or is that an assumption? I just want to be sure its accurate information
Thanks!
Nattrese McKinley: Yes, that is correct.
You: THanks very much have a good day
Nattrese McKinley: Is there anything else that I can assist you with today?
You: Nope that was it thanks very much!
So now Ill call fedex and see if they have any info.. but their MAY just be hope.. least I friggin hope so LOL
I think you'll be fine because you ordered online. People like me who ordered in the store are a different story.
JUST got this message sent to my phone. Shipping hasn't started in Cali yet, as it is only 9:28 am. Did anyone else receive this just now? Or receive it earlier? I really hope this means that I'll be expecting a phone today.
Anyone who ordered 2 and got both shipped???
I signed a new family contract n preordered 2 iphone4s(through premier), but i only see one with tracking info, and the other one still says "preorder"...
On ups i see the package is 1 lb... so i guess only one person can get his/her phone in my house today...
I signed a new family contract n preordered 2 iphone4s(through premier), but i only see one with tracking info, and the other one still says "preorder"...
On ups i see the package is 1 lb... so i guess only one person can get his/her phone in my house today...
Well, I solved my problem. Went to ATT store. 2 people ahead of me. I told them rep my problem and that I wanted to cancel my preorder. She said that couldn't be done from the store. Fortunately, the 2nd line on my family plan was eligible for upgrade, so used that one and swapped phone #'s. They told me to bring the pre-ordered one in for a refund and reset of eligibility once I get it.
Actuallly a pleasant experience and they seemed to have plenty of stock. Phone in hand.
Yesterday an online chat representative told me that my iPhone will be delivered by USPS. O RLY?
I think they will say anything...
Anyone without a tracking number.. I think there may be hope.. I dont want to fully get my hopes up though since AT&T have been pretty ******* throughout this process, but I just did a Live chat - I am yet to get a tracking number yet but even so they have said this is confirmed for delivery today, they just dont have the tracking number yet.
transcript...
You: Hi. Please can you give me an update on my order. I have yet to receive a tracking 760******
Soc# *** **
I was told numerous times at time of order, at time of email and over chat I was guaranteed today
Nattrese McKinley: Hello Mr. ****, I will be happy to assist you with your order today today. Please allow me 2-3 minutes to access your account.
You: ty
Nattrese McKinley: Thank you for waiting.. May I ask when you placed your order please?
You: 10/7/11 at about 1:30am PDT probably one of the first orders received. so its quite ridiculous that people
long after me have their tracking numbers already
Please let me know when I am getting my package
Nattrese McKinley: Thank you for waiting Mr. *****. I have in my system that your order will arrive today. I apologize for any inconvenience the lack of shipping information may be causing. Once the device is sent to the shipping company for delivery all shipping information is handled by Fed Ex. For additional information please contact Fed Ex directly by calling 1-800-463-3339.
You: Really? Do you have a tracking?
If thats the case thats awsome Ive just been told otherwise
or is there a way to track with a reference number?
Nattrese McKinley: No, I apologize, I am not able to provide you a tracking number. Due to the volume of orders, our systems are currently not updated and able to provide that information. I understand this is our error and I appreciate your patience.
You: Ok thatnks Nattrese, but you can see that it has been shipped and it will be delivered today? Is that accurate
or is that an assumption? I just want to be sure its accurate information
Thanks!
Nattrese McKinley: Yes, that is correct.
You: THanks very much have a good day
Nattrese McKinley: Is there anything else that I can assist you with today?
You: Nope that was it thanks very much!
So now Ill call fedex and see if they have any info.. but their MAY just be hope.. least I friggin hope so LOL
Did yours say backordered online? or yours said shipped but you didn't have tracking information?
I'm on the same boat as you I ordered a white and black 16 gb iphone at 7 am PST. The black iphone has shipped but the white still says pre-order.
Sill nothing.
So let me get this straight: They have the phone I want IN STOCK at the store, but since I 'pre-ordered' I have to wait 21 days? This is stupid. My official upgrade date was 11/25. If those time estimates are correct, I will not get my iPhone until then? What BS!!
So let me get this straight: They have the phone I want IN STOCK at the store, but since I 'pre-ordered' I have to wait 21 days? This is stupid. My official upgrade date was 11/25. If those time estimates are correct, I will not get my iPhone until then? What BS!!