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AT&T iPhone 4S Pre-Order Status Thread
- Thread starter EvoNiner1986
- Start date
- Sort by reaction score
For those of you who can't check their order status online and are getting an error message... maybe this will help you too. My order was canceled by the system and ATT initiated reorder without my knowledge:
I ordered at 7:16 a.m. ET on 10/7 over the phone and accepted terms and conditions at 10:32 a.m. ET on 10/7. I talked to 5 different ATT reps today (2 first phone call, 3 second).
Call 1: The first rep (in order status dept.) said I had a 21-28 day shipment date and couldn't provide more info, but could see my order. Couldn't answer why I couldn't see it. Rep #2 told me that the order # provided at time of call had been updated and some "changes" were made over the weekend. Refused to provide new order # and refused to give me a shipment time frame only saying they couldn't guarantee delivery on the 14th and all orders may take 28 days to ship. I ended call to run to a meeting (yes, productive morning at work!)
Call 2: The first rep said my order was canceled over the weekend due to system error on ATT's part. The system initiated a reorder on 10/9 around 8 p.m. (no email notification!) and I was now looking at a 21-28 day shipment time. At this point I was so aggravated based on the terrible service received I attempted to cancel my order completely. I'd rather give my $ directly to apple, thank you! First rep transferred me to the wrong department (rep 2) who knew nothing about what I wanted, he disconnected me. I called again and talked to rep #3 who told me that you can't cancel your order --- even though if you pay by credit card you're not charged until shipment (apparently debit/bank cards are billed immediately?) I'm waiting on a call back from this rep tomorrow re: can they figure out how to cancel my order. If not I'll be blocking charges directly with my credit card provider.
Lesson Learned: buy direct from apple next time. It's not about the wait time for me at this point, it's about the horrendous customer service. Let's try being straightforward, honest and getting the story straight!
I ordered at 7:16 a.m. ET on 10/7 over the phone and accepted terms and conditions at 10:32 a.m. ET on 10/7. I talked to 5 different ATT reps today (2 first phone call, 3 second).
Call 1: The first rep (in order status dept.) said I had a 21-28 day shipment date and couldn't provide more info, but could see my order. Couldn't answer why I couldn't see it. Rep #2 told me that the order # provided at time of call had been updated and some "changes" were made over the weekend. Refused to provide new order # and refused to give me a shipment time frame only saying they couldn't guarantee delivery on the 14th and all orders may take 28 days to ship. I ended call to run to a meeting (yes, productive morning at work!)
Call 2: The first rep said my order was canceled over the weekend due to system error on ATT's part. The system initiated a reorder on 10/9 around 8 p.m. (no email notification!) and I was now looking at a 21-28 day shipment time. At this point I was so aggravated based on the terrible service received I attempted to cancel my order completely. I'd rather give my $ directly to apple, thank you! First rep transferred me to the wrong department (rep 2) who knew nothing about what I wanted, he disconnected me. I called again and talked to rep #3 who told me that you can't cancel your order --- even though if you pay by credit card you're not charged until shipment (apparently debit/bank cards are billed immediately?) I'm waiting on a call back from this rep tomorrow re: can they figure out how to cancel my order. If not I'll be blocking charges directly with my credit card provider.
Lesson Learned: buy direct from apple next time. It's not about the wait time for me at this point, it's about the horrendous customer service. Let's try being straightforward, honest and getting the story straight!
processing
I ordered a 32gb white 4S directly from AT&T at about 12:45am pst on Friday....
As of yesterday my order switched from "backordered" to "processing" [image attached] and I have received two emails that say the exact same thing, the latest one came this morning:
We have processed your order and it has been sent to our warehouse for shipment.
Your order cannot be changed or canceled at this time.
Well send you a confirmation email as soon as your order ships.
I ordered a 32gb white 4S directly from AT&T at about 12:45am pst on Friday....
As of yesterday my order switched from "backordered" to "processing" [image attached] and I have received two emails that say the exact same thing, the latest one came this morning:
We have processed your order and it has been sent to our warehouse for shipment.
Your order cannot be changed or canceled at this time.
Well send you a confirmation email as soon as your order ships.
Attachments
You can use http://flightaware.com to track and watch your flights.
Anyone got a bead on which Anchorage to Louisville flight we will be on?
Anyone got a bead on which Anchorage to Louisville flight we will be on?
I'm not one to jump out in defense of AT&T, as I left them two years ago for a reason, but come one, let's be serious! Let's not confuse inefficiency with dishonesty. No matter how well you prepare, these things are very complex, AT&T has many, many CS reps, and getting them all on the same page is a lot easier said than done. Yes, they could do a better job, but I would never accuse them of being dishonest. Incompetent, maybe. Not dishonest.
I'm glad u got it all worked out. But, ur rep lied to u. Don't get ur hopes up and think ur getting ur phones on Wednesday. There is just no way. IF ur rep did straighten it all out and got ur order is back on track, you might get it when the rest of us do. Friday most likely, Thursday would be a miracle. But they are in no way overnighting ur device out tonight or even tomorrow.
I don't understand. On my orders on my wireless account page it says I ordered mine on October 9th. I ordered it the 7th at around 2pm est. It's also saying back-ordered. Why could it be saying that? Am I screwed out of the 14th delivery date, you think?
Edit: I even have the premier confirmation email from 2:19 on Friday. On the premier order status it says I ordered on the 7th. I don't get why my AT&T account has my order as being placed on the 9th..
Edit: I even have the premier confirmation email from 2:19 on Friday. On the premier order status it says I ordered on the 7th. I don't get why my AT&T account has my order as being placed on the 9th..
I ordered my 4S through AT&T on the phone because I needed to get it shipped to a different address. Placed the order at 7:30am Eastern on Friday morning.
I still can't even check the order status online. It tells me the order is not found. When I call, they tell me that it's in there but I won't be able to check the order status until the 14th.
If I can't even check the order until the 14th, WHO KNOWS when I'll actually get the phone. I'm so angry/sad. I want my new iPhone
I think I just screwed myself by ordering on the phone. Am I the only one in this situation?
Same here but I can see my order. Reading debit card sales might get cancelled. Waiting for that debacle next.
Please wait for a site operator to respond.
You are now chatting with 'Kevin Ferguson'
Kevin Ferguson: Hello, My name is Kevin Ferguson. I would be happy to assist you with your order status.
Kevin Ferguson: I would be more than happy to assist you with your delivery questions today, Mr. Haggard. I will need at least 2-3 minutes to ready your account. You can also check your order status along with me and at anytime at www.att.com/wirelessorderstatus . Remember, all preorders made on 10/7/2011 before 5:30 PM will be shipped out on 10/14/2011.
you: This is the status that I am questioning. I ordered about 2 A on 10/7.
Kevin Ferguson: As long as your order was made prior to 5:30p.m. on the 7th your order will be shipped on the 14th.
you: I thought they were to be delivered on 10/14.
Kevin Ferguson: I apologize Mr. Haggard, they will be shipped on the 14th.
you: Is that a change from what we were told on 10/7?
Kevin Ferguson: No Mr. Haggard.
you: All emails status that I have received since my order was expected "Delivery" on 10/14 the release date for the phone. Otherwise I would have waited and gone to an Apple store.
Kevin Ferguson: I apologize Mr. Haggard, there is very limited information available since this product is still in the pre-order stages. The information we have been given states that preorders made on 10/7/2011 before 5:30 PM will be shipped out on 10/14/2011.
you: I know it's not your fault and you are just doing your job. Thank you for your time and help and good luck with other complainers like me.
Kevin Ferguson: Have a nice night Mr. Haggard.
Chat session has been terminated by the site operator.
You are now chatting with 'Kevin Ferguson'
Kevin Ferguson: Hello, My name is Kevin Ferguson. I would be happy to assist you with your order status.
Kevin Ferguson: I would be more than happy to assist you with your delivery questions today, Mr. Haggard. I will need at least 2-3 minutes to ready your account. You can also check your order status along with me and at anytime at www.att.com/wirelessorderstatus . Remember, all preorders made on 10/7/2011 before 5:30 PM will be shipped out on 10/14/2011.
you: This is the status that I am questioning. I ordered about 2 A on 10/7.
Kevin Ferguson: As long as your order was made prior to 5:30p.m. on the 7th your order will be shipped on the 14th.
you: I thought they were to be delivered on 10/14.
Kevin Ferguson: I apologize Mr. Haggard, they will be shipped on the 14th.
you: Is that a change from what we were told on 10/7?
Kevin Ferguson: No Mr. Haggard.
you: All emails status that I have received since my order was expected "Delivery" on 10/14 the release date for the phone. Otherwise I would have waited and gone to an Apple store.
Kevin Ferguson: I apologize Mr. Haggard, there is very limited information available since this product is still in the pre-order stages. The information we have been given states that preorders made on 10/7/2011 before 5:30 PM will be shipped out on 10/14/2011.
you: I know it's not your fault and you are just doing your job. Thank you for your time and help and good luck with other complainers like me.
Kevin Ferguson: Have a nice night Mr. Haggard.
Chat session has been terminated by the site operator.
I called AT&T Premier Support and even though the Business Order Status Page says "! Attention!" under the status of the order and my account says there are no orders on the account, they don't see anything wrong in their system.
They also said that they are going to ship it to my old address even though I bought the phone with a card in which my billing address is my current address. They said that they cannot change the order or the address since it was already "processed". I guess I'll have to have them ship it back to me since I'm in a different state. Sigh...
Too bad when I ordered it, the Apple Store was down
They also said that they are going to ship it to my old address even though I bought the phone with a card in which my billing address is my current address. They said that they cannot change the order or the address since it was already "processed". I guess I'll have to have them ship it back to me since I'm in a different state. Sigh...
Too bad when I ordered it, the Apple Store was down
I ordered mine friday@ 5am. The confirmation says expected delivery on 14th. online check status until 1hr ago says pending shipment with nothing at bac-order, and now it appears as back-ordered!!! I hope to received by friday... or I will get very upset...