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You are now chatting with 'Kevin Ferguson'
Kevin Ferguson: Hello, My name is Kevin Ferguson. I would be happy to assist you with your order status.
Kevin Ferguson: I would be more than happy to assist you with your delivery questions today, Mr. Haggard. I will need at least 2-3 minutes to ready your account. You can also check your order status along with me and at anytime at
www.att.com/wirelessorderstatus . Remember, all preorders made on 10/7/2011 before 5:30 PM will be shipped out on 10/14/2011.
you: This is the status that I am questioning. I ordered about 2 A on 10/7.
Kevin Ferguson: As long as your order was made prior to 5:30p.m. on the 7th your order will be shipped on the 14th.
you: I thought they were to be delivered on 10/14.
Kevin Ferguson: I apologize Mr. Haggard, they will be shipped on the 14th.
you: Is that a change from what we were told on 10/7?
Kevin Ferguson: No Mr. Haggard.
you: All emails status that I have received since my order was expected "Delivery" on 10/14 the release date for the phone. Otherwise I would have waited and gone to an Apple store.
Kevin Ferguson: I apologize Mr. Haggard, there is very limited information available since this product is still in the pre-order stages. The information we have been given states that preorders made on 10/7/2011 before 5:30 PM will be shipped out on 10/14/2011.
you: I know it's not your fault and you are just doing your job. Thank you for your time and help and good luck with other complainers like me.
Kevin Ferguson: Have a nice night Mr. Haggard.
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