Out of the pages on this thread, I've read every single one from page 100 to now. I pre-ordered my Iphone on the 10th in store during lunch. I have never owned an Iphone before, I'm still using a phone so old, it has the Cingular logo on it. I wish they were still around. My store rep, very nice guy, told me I should expect my phone by today. Still in backorder hell.
Everyone here is angry at ATT for screwing this up. They didn't screw anything up. Do you guys and galls really think that they didn't expect this to happen? They knew exactly what was going to happen. I've personally met a few Executive VP's who work for ATT West Coast and its just corporate greed. Nothing else. As others have said, they took your money a week early for a promise to get you the phone, they knew you werent going to get it. They have release Iphone's many times before. This wasn't the much anticipated iPhone 5 so they knew their demand in all areas of the country very well based on previous launches. They decided to have the pre-orders wait a few weeks for their phone, so that people can walk in and buy a phone. Thats why they won't let you cancel the pre-order. Some parts of the country are allowing this to happen because the Regional VP's are fed up themselves with the ********.
ATT is managed by a few VP's for each region in the country. When you call their support, you may get transferred to another region with other policies, thats why you always get different answers. When I call Comcast for support, I always get the exact same answers because they are scripted.
Don't get me wrong, I hate ATT right now, (The upper upper management) with the passion of a thousand suns. Everyone getting mad at the store managers and reps and phone people are not wrong for getting mad, just getting mad at the wrong people. They are just ATT's pawns that do as they are told.
If it was my company, I would have made damn sure, everyone who ordered their phone before the 14th, even on the 13th before noon, would get their damn phones Friday. I would go as far as renting Uhaul trucks and sending out Corporate officers to hand deliver iPhones to the people who gave their money and trust to ATT and even took days off work to wait for something that would never come.
That being said. STOP getting angry. Life is seriously too short to spend it feeling or being or doing anything that you don't want to do. Your phone will ARRIVE. It will. Stop refreshing the ATT order status page. It will come. I've been waiting the past few years to touch an Iphone. I thought I couldn't wait. Its just a phone. If our attachment to a device is so great, what is left for us in life? Steve's vision wasn't to get people addicted to a device, to give up thinking and a huge part of our brain function because we have an Iphone. Especially not to get angry, really angry over an intentional corporate decision. Steve wanted to make a device to make your life easier, and less complex. He has done that. Now wait for the damn phone. Go on with your life, most people here already have an Iphone.... and when the phone comes, feel the difference Steve created.
One more thing about ATT- They made this decision because the board said one simple thing- "Because we can". They need us. They can't live without us. We are the 99% but without them, we don't have phone service, so we must obey. Thats why they did this to us. Only thing we can do is drive them out of business and abolish ATT, or everyone on this forum to sign a petition or make a (ONE VIDEO) viral Youtube video that will get millions of views, potentially from the media to cover the story nationally so that ATT will give us who have been deceived some type of compensation. Again, if it was my Company and this happened unintentionally, I would let you walk into the store, log in to ATT order status, and if you order still showed backordered, I would let you walk out with the same Iphone you already bought. If the store didn't have the same model, I'd upgrade you. Its just the right thing to do.
That was my first and probably longest post on this entire forum (Made an account to write this) Had to get this off my mind... Sorry for any grammar or misspellings, I don't want to scroll up to sell all the underline red
Oh, and to all (I mean most) those people who post saying they are very happy with ATT. Come on now, we know you work for them in the PR department. Just stop lying to us, tell us the truth, compensate us for deceiving us, and give us our phones. We are, and we will continue paying you money each and every month....
