so on my way home i'm calling around to see if any stores have a 16g black. all of the at&t stores are out. apple store? they have one (or more, hard to say). i say i'll be there in 20 minutes. meanwhile i'm dialing at&t to cancel my order(s).
first i call premier. sorry, the only order we see is through national business. ok, what order number is that? it starts with n-something he says. ok, ok. what's their number in case i get disconnected? he gives it to me and hangs up on me. i call the 444-4410 number and after arguing for 25 minutes about my order she tells me in the wrong area. ok, i'm in the apple store and i've just wasted 30 minutes talking to you. who do i need to talk to get the order(s) cancelled? she tells me premier and sends me their way. while i was on the phone with her i was getting extremely agitated and was raising my voice. i warned the guy next to me i might make a scene, and clearly i was because people started staring at me. i ask him who his carrier was. at&t he says. all i say is "switch when you can." so i call premier back and give them the order number. after explaining to them, yes, my wife's has been delivered and she's happy. mine has not, which was placed immediately after hers. are you sure you want to cancel? at this point, yes, i'm so freaking sick of being passed around and blah blah blah. they cancel it with the disclaimer it could take up to 72 hours to show cancel and eligibility reinstated. thanks for your help, bye.
next stop that 444-4410. this lady was so sweet and she put me on silent hold and i said outloud "i don't like this lady, i'm having trouble getting angry." she heard me. anyway, after i ask her to cancel it she tries telling me i accepted the t&c. be that as it may, you haven't shipped it, i haven't paid for it, there's no reason it cannot be cancelled. she kept saying she couldn't cancel it. i explain to her it shouldn't have ever been placed. i ordered through premier on the 7th. when i called on the 10th to sort out the credit card mess you all said "oh, this is individual" and i ended up in your area and this order was placed. supervisor please. she actually goes to the retention specialist and voila! order cancelled. i told her so far you're the sweetest and most honest at&t employee i've had and i truly appreciate your help. i asked for her supervisor's email so i can tell them how great she is.
and now i'm at home, still without yuna (i renamed siri) but now at least i have the freedom to go to the apple store or at&t store, wherever i can find what i need and not worry about the proverbial at&t handcuffs.
hopefully apple will still have the 16g later tonight and i'll kick off my weekend with some jameson and yunie! either way i see the prospect much better now.
p.s. oh, and i should add that they did not offer to cancel my order but at least they did say "ok we can do that" when i mentioned cancelling. i explained to everyone i talked to that the
supervisor i talked to on the 10th told me i could NOT cancel.
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http://reserve.apple.com/WebObjects...roduct?lang=en&country=US&prelaunch=MC918LL_A
This says you can reserve a 4s and pick it up tomorrow.
ATT 611 closes at 10pm local time so tonight, at 9pm, I'm gonna log on, reserve a 4s close to me at an Apple Store, call up ATT, cancel the preorder, and go pick one up.
Hopefully this works.
if i were you i'd cancel now. it's quite liberating!
