I hope it's UPS or FEDEX so I can have my phone held since AT&T decide to pick my previous addresses as my shipping address - that's why I need my tracking info ASAP. The CSR's that I spoke to said that once I get my tracking #, then I just need to have them hold my phone. Anyone know if I can place a hold at my local post office (it's in the same town as my previous address) if they use USPS? I hope they don't send me tracking info the day it leaves my local facility. I don't want to spend my day Friday beating on someone's door, but I will if needed!!!
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AT&T iPhone 4S Pre-Order Status Thread
- Thread starter EvoNiner1986
- Start date
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Premier order update
I just received this email from premier stating:
Thank you for your recent purchase from the AT&T Premier Online Store. *We're pleased that you chose AT&T as your service provider.
We wanted to confirm that your order for iPhone 4S 32GB Black on 07-OCT-2011 00:00:00 is still scheduled to be delivered as early as October 14, 2011. *
It went on to confirm my order number and address. My premeir order status also updated. Still processing though. Placed order at 0440 10/7 AT&T premeir.
As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment on-line.
I just received this email from premier stating:
Thank you for your recent purchase from the AT&T Premier Online Store. *We're pleased that you chose AT&T as your service provider.
We wanted to confirm that your order for iPhone 4S 32GB Black on 07-OCT-2011 00:00:00 is still scheduled to be delivered as early as October 14, 2011. *
It went on to confirm my order number and address. My premeir order status also updated. Still processing though. Placed order at 0440 10/7 AT&T premeir.
As a reminder, you will receive an email from the AT&T Premier Team confirming shipment along with the carrier information and tracking number to track your shipment on-line.
AT&T's order checker is currently being updated!! Hopefully that is a good sign!! Anyone else get that message when trying to log in?
I pre-ordered iphone 4S on Friday over the phone, but I didnt received the term and condition email until Monday. I called CS on Monday and the guy told me I could receive on Oct 14, but this morning, I received a email told me my order will be shipped in 21-28days
. The online status now shows my order date is Oct 11, but I placed the order on Oct 7!!!
. The online status now shows my order date is Oct 11, but I placed the order on Oct 7!!!Which is it?
I can't really figure this whole thing out. I placed my order at 4:30 am EST on the 7th. Got my confirmation email at 5:05 am on the 7th. When I follow the link in my confirmation, my status says 'pre-order'. When I log in to ATT.com and go to my orders, it says 'processing', and also says backordered. I just want my phone. I really feel like I deserve it now, lol.
I can't really figure this whole thing out. I placed my order at 4:30 am EST on the 7th. Got my confirmation email at 5:05 am on the 7th. When I follow the link in my confirmation, my status says 'pre-order'. When I log in to ATT.com and go to my orders, it says 'processing', and also says backordered. I just want my phone. I really feel like I deserve it now, lol.
Just got the same premier e-mail others got for both my orders. Looks like premier orders will be getting theirs around the 14th!
"We wanted to confirm that your order for iPhone 4S 16GB White on 07-OCT-2011 00:00:00 is still scheduled to be delivered as early as October 14, 2011."
"We wanted to confirm that your order for iPhone 4S 16GB White on 07-OCT-2011 00:00:00 is still scheduled to be delivered as early as October 14, 2011."
I totally agree with you. Is the 3GS that is now "free" different from the 3GS that you could buy last week? I can understand the new 8GB iPhone 4 not being immediately available, because it's a "new" old model.
Also:
AT&T premier.
Ordered AT&T website 10/7 around 9:30a
Order "processing"
Amex charges from AT&T Mobility in Bethlehem PA "pending"
That could be it! Except for the fact that it's not. AT&T's call centers are in the US. Does not really matter where they are located anyone. It is not hard for AT&T to push out an update for all reps to read. Either AT&T does not push out these updates, does not provide clear or useful information in them or does not effectively manage there employees to make sure these updates are read. More then likely it is all three.
If it is real, it could also be a good sign. Since they don't actually charge the credit card until it ships, it could mean that they're starting the actual shipping process now. I didn't get that email though. I did get the earlier Premier email. If you call it, let us know what they said.
Being an email and Microsoft Office Communications Server administrator, I find this a poor excuse.
I called Premier just now. The automated message said one iphone (64gb white) has been shipped and the other says processed (32gb white) and ready to ship. I spoke with a nice rep that said neither phone has shipped yet, they will overnight both Thursday night by Fed Ex. I also asked and he confirmed iphones are in the U.S. For AT&T. Makes sense. He said i will get both iphones Friday and everything was processed ok on his end. Both phones are ready to be shipped.
The premier number I called is 866-499-8008. Press 2 for existing Premier order and then press 2 to enter phone number for order lookup.
AT&T rep said I will get 2 emails when the phones ship.
The premier number I called is 866-499-8008. Press 2 for existing Premier order and then press 2 to enter phone number for order lookup.
AT&T rep said I will get 2 emails when the phones ship.
Man it would really blow if we don't get our phones on Friday. I'll even take saturday delivery, but the week after launch is unacceptable. I'm out a phone currently until it arrives, and shooting a feature-length film is tough without communication.
I ordered via AT&T because last year they were prompt with delivery and I actually ended up getting my iPhone 4 two days earlier than launch. I stood in line at 5AM with my girlfriend so she could get one, and played with my iPhone 4. Everyone was like "how the #$#$ do you have this right now?!".
I'm not asking for that, but since they were prompt last year I was totally expecting them to be prompt this year. There's absolutely no way they "aren't getting stock till the 14th to begin shipping"....when Sprint for example is already shipping phones.
We should be hearing that our phones have been shipped by tomorrow.
I ordered via AT&T because last year they were prompt with delivery and I actually ended up getting my iPhone 4 two days earlier than launch. I stood in line at 5AM with my girlfriend so she could get one, and played with my iPhone 4. Everyone was like "how the #$#$ do you have this right now?!".
I'm not asking for that, but since they were prompt last year I was totally expecting them to be prompt this year. There's absolutely no way they "aren't getting stock till the 14th to begin shipping"....when Sprint for example is already shipping phones.
We should be hearing that our phones have been shipped by tomorrow.
USPS Employee?
I ordered my 32GB White through Premier site on 10/7 2AM PST, my status is still BackOrdered. I am wondering if it has anything to do with the model I selected, or maybe because I am a USPS employee and it cannot be shipped with FedEx so it hasn't been handled yet?
For those who got the second email reconfirming your 10/14 delivery date, can you please specify the model you are ordering and if you are a USPS employee?
TIA!
I ordered my 32GB White through Premier site on 10/7 2AM PST, my status is still BackOrdered. I am wondering if it has anything to do with the model I selected, or maybe because I am a USPS employee and it cannot be shipped with FedEx so it hasn't been handled yet?
For those who got the second email reconfirming your 10/14 delivery date, can you please specify the model you are ordering and if you are a USPS employee?
TIA!
Are you sure all call centers are in the US? This doesn't seem to be my experience. Either way, I absolutely agree it is poor management. I was only saying management of many teams across to globe makes it difficult enough. And add the rapid rate at which things are changing, a top line manager has to approve a script before the middle manager can give it to the employees, etc. It takes top notch management and communications to keep things running smoothly.
Apple is a good case where they have this proper synergy. Every time I call support I hang up feeling like I was "supported". AT&T not so much.
I ordered around the same time as you, and my order says:
Status: "In Progress", Back-Ordered: 1, "Pending Shipment"
Well, look at it this way. You'll either have it the 14th, or you will have to wait a few extra days...
Either way, in 2 years or so, it probably won't make any difference to you.
(Or you could "Freeze" yourself, and wake up in 2146 in time for the Float-screen version of iPhone.)
you know, for someone who doesn't even know what Premier is. im pretty sick and tired of hearing about it.