
Good News Everyone!
(Regarding Upgrade Dates)
I just chatted with a Rep about upgrade dates:
AT&T : The contract on your number started this month.
I can assure you of that. Would you like me to show you online?
Me : oh yes please! Another chat rep told me that the contract didn't start until it shipped!
AT&T : Thank you for waiting.
AT&T : I can understand what you mean. I am sorry about that.
Please make sure the myAT&T tab is selected on the orange bar at the very top of the page.
Directly beneath it should be a white bar, please hover your mouse over Profile, under the My Profile column, please click on Update my profile.
AT&T : On the Profile page, there should be three tabs saying Account Information, User Information, and Marketing Preferences.
Please click on the User Information tab and ensure that your upgraded number is selected. Then we can scroll down to see the Contract Information
Me : Great, yes 9/12/17, so full upgrade on this line will happen on that date for sure correct?
Me : and that number will not change/adjust once the phone ships?
AT&T : Yes, correct.
Glad you are able to validate that
This was the biggest issue for me. Now that I know I will still be able to upgrade to the 7S on time, I feel much better about the whole thing, even if I don't get this phone until a week or 2 later. Me : oh yes please! Another chat rep told me that the contract didn't start until it shipped!
AT&T : Thank you for waiting.
AT&T : I can understand what you mean. I am sorry about that.
Please make sure the myAT&T tab is selected on the orange bar at the very top of the page.
Directly beneath it should be a white bar, please hover your mouse over Profile, under the My Profile column, please click on Update my profile.
AT&T : On the Profile page, there should be three tabs saying Account Information, User Information, and Marketing Preferences.
Please click on the User Information tab and ensure that your upgraded number is selected. Then we can scroll down to see the Contract Information
Me : Great, yes 9/12/17, so full upgrade on this line will happen on that date for sure correct?
Me : and that number will not change/adjust once the phone ships?
AT&T : Yes, correct.