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Carrier AT&T Pre-Order and Dispatch Thread
- Thread starter stuey12345
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I forget but it was early in the morning before dawn. I spent a good bit of time fighting with At&t's ****** website. I was ready to order when it went on sale...
No movement on my 3:17AM EST order Silver 256GB, still in-progress. 3 Reps have guaranteed me I will be getting it on the 3rd so i'm just going to relax and stop checking lol.
I was on a cruise ship in the Caribbean and ordered via ATT about 3:20am EST. I got the email about contacting them or else they'll cancel my order. No idea what the issue was, but it says Nov 3 delivery date. Showing "In Progress." I don't feel good about this. I ordered through Apple and got a delivery date of Dec XX, will cancel that one if ATT comes through.
How would one sales representative know the status for thousands of phones even ordered at 3am? Take that with a grain of salt
256 SG ordered at 4:11am ET. My online tracking still says "In Progress" for 11/2-11/10, but the "Good to Go" e-mail (that I didn't get until Sat afternoon) said 12/4-12/18. I called AT&T and they said the trust online vs e-mail, but who knows.
Anyone else get a similar e-mail?
Anyone else get a similar e-mail?
Here’s what a rep on text told me:
What I will do is escalate the issue to our specialist so our ICU team will coordinate to the shipper to expedite the delivery so you will be able to get it soonest. They will get in touch with you within 24 hours (the latest) to update you of any progress. Please know that we are not taking this sitting down and we have your best interest as heart. Would you like to be contacted via email, sms, or call?
I will personally monitor the progress of this case form time to time so to ensure that you will be able to get the new phone on 11/03 or the soonest time possible. So you do not have to check for its status again.
What I will do is escalate the issue to our specialist so our ICU team will coordinate to the shipper to expedite the delivery so you will be able to get it soonest. They will get in touch with you within 24 hours (the latest) to update you of any progress. Please know that we are not taking this sitting down and we have your best interest as heart. Would you like to be contacted via email, sms, or call?
I will personally monitor the progress of this case form time to time so to ensure that you will be able to get the new phone on 11/03 or the soonest time possible. So you do not have to check for its status again.
From the REP i talked to she said all ordered placed on the 27th would be delivered on the 3rd. I am a premier account if that matters.
256GB Silver - Preparing to Ship
Order date: 10/27/2017 at 3:25:43 a.m. ET
Texas
Been the same since Saturday afternoon.
Order date: 10/27/2017 at 3:25:43 a.m. ET
Texas
Been the same since Saturday afternoon.
I just got my shipping notice! They’re delivering my silver 256 on 11/2.
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Royal Caribbean? The only Cruise Company I know that has he necessary bandwidth for this.
Sam
Have you contacted them? I’ve gotten those on past orders and if you don’t contact them your order will be canceled,they usually give 7 days for you to contact then cancel the order but even if it says in progress believe me it won’t ship they will cancel it if they don’t hear from you so give them a call usually it’s to verify your identity or something so if you haven’t contacted them I would call as soon as possible so you keep your nov 3rd delivery date.
Just seen someone on the other thread get their shipping date bumped up from 11/2-11/10 to just 11/2. They had a 256g Silver.
Ordered 256GB Silver at ~9:337AM EDT after AT&T canceled one of my two earlier orders. Estimated shipping window of 11/2-11/10. Still sitting at "in progress" status.
I don't know when it started, at least five years ago, but Apple the shipper requires a delivery attempt at the delivery address before they allow changes to the shipping directions.
It makes it harder to fraud the delivery and that's easier to do then you'd like to know.
Sorry, what I had asked if orders with shipping dates of 11/2 - 11/10 were actually backordered as someone else on this thread said she was told. That was the response I got.
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Sooty i had asked about whether orders with shipping dates of 11/2 - 11/10 were backordered, as someone posted earlier. This was the response I got.
The bulk are backordered until Thursday when AT&T gets a very, very large bulk shipment from Apple.
Dave
Dave