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Carrier AT&T Pre-Order and Dispatch Thread

Ordered one minute before midnight PST. 1st email confirmation came at 12:01am Never received the second email. Never got a text. Still havent been credit card charged. But it seems like I had one of the first completed orders.

I just checked my order status on att.com and it says "preparing to ship" with expected delivery date on 11/3.

I think ATT is having a harder time updating the status of orders then just completing the orders. If your expected delivery date is still 11/3 then I'm sure your gonna have it on Friday.
 
ATT. app and website overwhelmed At pre order
No customer service to speak too

No wonder ATT is losing customers
Looks like they don’t care
 
It sounds like the 256 silver is changing status faster than the 256 SG. Seems like the 256SG isn’t getting processed as fast.
 
Odd how I got this email seconds after getting off the phone with the orders department... super excited now!!
 

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highertechnology said:
For those of us potentially just past 11/3 delivery, let’s track our progress here.

Here’s where I’m at BTW
06c1a8f9945fa31589bc16ba1b9ea29b.jpg
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I ordered a 256 silver on 10/27 at 8:30am CST and order status is "In progress". It used to be "preparing for shipment". We'll have to wait and see....
 

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Omarvvalles96 said:
What number did you use and what exactly did you tell them I want to get the same result hahaha
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866-267-4510


I just told the lady that I was unable to locate the status of my order online, gave her my order number and she put me on hold for about 5 minutes then she said I should be able to see it now. When I got off the phone I checked my email and saw this one from att
 
SamGabbay said:
Royal Caribbean? The only Cruise Company I know that has he necessary bandwidth for this.

Sam
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Lol, Carnival. At 3am the bandwidth is pretty open!

tkmcguire1 said:
Have you contacted them? I’ve gotten those on past orders and if you don’t contact them your order will be canceled,they usually give 7 days for you to contact then cancel the order but even if it says in progress believe me it won’t ship they will cancel it if they don’t hear from you so give them a call usually it’s to verify your identity or something so if you haven’t contacted them I would call as soon as possible so you keep your nov 3rd delivery date.
Click to expand...

I did contact them. Over an hour on the phone (and getting hung up on once) the AT&T literally told me he's getting confused and kept reading scripts. I ended up just hanging up and going to an ATT store. They said everything is in order. When I preordered, I did not use a credit card and had set taxes and whatever for the X to be on my next bill. That's not a problem right?
 
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miamialley said:
I was on a cruise ship in the Caribbean and ordered via ATT about 3:20am EST. I got the email about contacting them or else they'll cancel my order. No idea what the issue was, but it says Nov 3 delivery date. Showing "In Progress." I don't feel good about this. I ordered through Apple and got a delivery date of Dec XX, will cancel that one if ATT comes through.
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happened to me. had to do with their system not sending me the terms and conditions that i needed to sign. once i got that sorted it was fine.
 
Just got another email. My order is going to ship earlier. From 11/24 to now 11/2. But my att order status has always said 11/3. Even though I’ve gotten multiple emails with the opposite. I’m so confused. At this point it is. What it is.
 
WubbaLubba26 said:
866-267-4510


I just told the lady that I was unable to locate the status of my order online, gave her my order number and she put me on hold for about 5 minutes then she said I should be able to see it now. When I got off the phone I checked my email and saw this one from att
Click to expand...

Did you get your original order cancelled then had to get it "reprocessed"? Or was that your original order and delivery date range?
 
ednygma said:
No pre-signing available for iPhone deliveries. Sorry. I am working from home on Friday myself and hoping mine gets delivered earlier rather than later. Sometimes on I-day it is around lunch time and others it is after 4.
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Ah, gotcha. Thanks. Fingers crossed I can at least schedule a delivery window maybe? I'd be up and at the pick-up center at 7am if I could so disappointing to have to wait.
 
801FuNk801 said:
10:45am order for a Silver 256. Date range is 11/2 to 11/10 and still "In Progress". Just got off chat with a agent and I was assured my phone will ship on 11/2 and be to my porch on launch day. I know you can only trust about .0012% of what the chat agents say but, it's better than bad news to the folks in the 11/2-11/10 boat.
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definitely wasn't insinuating anything at&t agents say is true. I agree they will probably ship Wed/Thurs.
 
15danielp said:
I don't know when it started, at least five years ago, but Apple the shipper requires a delivery attempt at the delivery address before they allow changes to the shipping directions.

It makes it harder to fraud the delivery and that's easier to do then you'd like to know.
Click to expand...

Ok. I didnt make changes to the shipping. I pre-signed for my 7+. ordered via AT&T. Once the phone shipped, I filled out and signed the pre-sign form through UPS. Left it on the door, and they left the box at my front door.
 
Screen Shot 2017-10-30 at 6.32.25 PM.png
I am in the AT&T Nov 2-10 window, but my order has changed from "In Progress" to "Preparing to Ship", but still shows Nov 2-10. Do you guys think that since it flipped to "Preparing to Ship" I will get it on Friday the 3rd? Technically it is in the window...
 
Zandian said:
So, I'm curious if anyone has been reading any reports anywhere on this but I'm curious about a couple things related to AT&T's new method of preordering. First, how I did it was I logged into my account and left it at the upgrade page at 9:00pm central. Set my alarm and came back about 1:50am and the screen was now on the AT&T count-down Iphone X preorder page and jumped right to the count-down at 2:00am. It said it was holding my queue and I had a 4 minute wait. I never touched the screen-no refreshes. Ordered and done with a confirming email at 2:09.

It seems to me that AT&T's method of telling me I was in a queue and showing me a timer kept me from killing their network with refreshes. The question I have is whether my logging in early and leaving it there put me higher in queue and/or not refreshing the page kept me in a better position. It seemed to work very smooth to me, but I see others had a number of issues with their place in queue being cancelled and other delays. I wonder if refreshing was one of the problems for them. Or possibly having multiple pages open under the same account in different queues was screwing things up for them?

BTW, I did the same thing with Apple.com, both on my computer and on my iphone. Didn't get into the apple store on either until at least 15-20 minutes after launch

Z
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This is basically how I went about my pre-order. It was very smooth, and I worried I’d done something wrong. I had no issue.
 
I’m on the same boat, preordered the Silver 256GB X @ 6:42AM EST (Overslept haha) “In Progress” Estimated Ship Date: Nov 2. -10th. No updates. I’m checking my order status ever 10 secs
 
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Adding my status FWIW:

iPhone X 256GB Silver

Order time: Launch +26 minutes
Shipping to: DFW area, TX
Delivery by date: November 3

Had been *In progress* until 8PM Central today, when it changed to *Preparing to ship.*
 
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