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AT&T Pre-order status

My horrible experience with AT&T

I've been with them some 15 years. I have 7 iphones, 6 ipads and data plans, I consider myself one of their good customers. But truly, they suck at customer service. I went in on the first day and per-ordered. Early Oct they said, then as I checked status it went to late Nov. I called and got the "well we had record sales.." I asked if that was to make me feel better that they can't deliver? I still have a legacy plan that is unlimited data on a number of my phones and I am sure that AT&T would like to change that. I am so dumb for going through AT&T instead of the Apple Store.

This has been my worst experience with AT&T and Apple.

Frank

Edwards AFB, CA
 
Damn.. AT&T sent out an email and I thought my phone was shipping.. such a tease lol... Though I knew it wouldn't come anytime soon since I ordered it on 9/26...
 
Decided I was tired of waiting. Went to Best Buy and got the exact phone I had ordered from AT&T. Once I confirmed that they had the phone I called AT&T and cancelled my order. I was concerned that my upgrade would take a while to change, but luckily it went back immediately .
 
Phones are coming

Hang in there, folks! According to "Robert" I have a ship date of 10/2-10/13.
I ordered a 64 Gb SG Plus on 9/16 in store (originally ordered online 9/12 but systems kept auto canceling due to account screwup). Order status online has shown 11/9-11/27 and 877 number said backordered and neither has budged since day one.
I called just now and still said backordered, so I chose the option for assistance.
After wading through several canceled and pending orders, "Robert" found the right one and told me their systems show ship range of 10/2-10/13. I asked why it shows November online. He said that was the estimate when ordered and sometimes that date on order status doesn't change until it's shipped. So, if I'm to believe what was showing on Robert's screen, we should be getting shipping emails soon.
 
chobit145 said:
Ordered the iPhone 6 16GB in Silver in stores yesterday (9/30). The rep told me it'll be back ordered for 2-3 weeks and my est. ship dates are 10/20/14 - 10/29/14. Kind weird though cause online AT&T says 7-14 days so I don't know what to believe.

I just hope it'll come in before the est. ship dates :) (being a bit too optimistic here)
Click to expand...

I ordered mine on 9/28 and mine says 11/04 to 11/14. This is pissing me off!Stuck in Preparing to Ship
 
AaronRuggiere said:
I ordered mine on 9/28 and mine says 11/04 to 11/14. This is pissing me off!Stuck in Preparing to Ship
Click to expand...
Did you order the same thing as I did?
Mines has also been stuck in "Preparing to Ship" and when I call the 877 number, it keeps saying that my order cannot be found :[

Really hoping some of the phones on those planes are going to AT&T and has the 6
 
chobit145 said:
Did you order the same thing as I did?
Mines has also been stuck in "Preparing to Ship" and when I call the 877 number, it keeps saying that my order cannot be found :[

Really hoping some of the phones on those planes are going to AT&T and has the 6
Click to expand...


When I call that number it just says your order is back ordered.

Has anyone experice, my situation is: paid to upgrade on the next program. So I paid 69.00 then it was taken from my account the next door it hasn't been taken after all? But still says I ordered on my recipt. help!!

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Has anyone experice, my situation is: paid to upgrade on the next program. So I paid 69.00 then it was taken from my account the next door it hasn't been taken after all? But still says I ordered on my recipt. help!!

----------

Has anyone experice, my situation is: paid to upgrade on the next program. So I paid 69.00 then it was taken from my account the next door it hasn't been taken after all? But still says I ordered on my recipt. help!!
 
I ordered two 6's on the 13th and only received one. The other one went from shipping date 9/23-10/02 to backorder. Now there is no shipping date estimated. Both reps I spoke to gave me two different stories. I'm still happy I received at least one phone but att has a really flawed system. I know a few friends who ordered multiple phones off Apple's website and they all have received their phones. Won't be ordering from att ever again.
 
AaronRuggiere said:
When I call that number it just says your order is back ordered.

Has anyone experice, my situation is: paid to upgrade on the next program. So I paid 69.00 then it was taken from my account the next door it hasn't been taken after all? But still says I ordered on my recipt. help!!

----------

Has anyone experice, my situation is: paid to upgrade on the next program. So I paid 69.00 then it was taken from my account the next door it hasn't been taken after all? But still says I ordered on my recipt. help!!

----------

Has anyone experice, my situation is: paid to upgrade on the next program. So I paid 69.00 then it was taken from my account the next door it hasn't been taken after all? But still says I ordered on my recipt. help!!
Click to expand...

Yes i have the same exact situation. Paid for next and preordered 6+ 64gb on the 12th.
have a november ship date that hasn't moved since the 12th.
 
ccfan007 said:
Yes i have the same exact situation. Paid for next and preordered 6+ 64gb on the 12th.
have a november ship date that hasn't moved since the 12th.
Click to expand...

I was told the taxes for the next plan and first next charge will be in the bill 30 days after activation of phone.
 
Ordered 2, 6's on 9:22 @ 7est
64gb silver & gold.

Had ship dates between 9/30-10/9 for one & 10/12-20ish on the other..

I got tired of this for a few reasons like not being setup as premiere from beginning and they didn't accept a port transfer for 1of 2 numbers. All due to online order limitations.

Went to AT&T yesterday after canceling and placed the order and have essentially same ship times lol except smaller time frame windows.

What a joke the "pre-order" was. I think Apple just shot themselves in the foot for future order numbers. They'll probably have too much inventory next time
 
UDP line for grabs

I'm not sure if there is anywhere else to put this, but I've got an At&t line up for grabs.

450 min w/ rollover
unlimited text
unlimited data

PM if your interested in figuring out a deal that works for both parties.
 
One more annoying thing about this whole experience is that future upgrade eligibility will now be pushed back because this one is shipping so late. I always got every iPhone on launch day before this.
 
yadmonkey said:
One more annoying thing about this whole experience is that future upgrade eligibility will now be pushed back because this one is shipping so late. I always got every iPhone on launch day before this.
Click to expand...

No it won't push it back. I upgraded on the 28th. Just because I don't have my phone yet doesn't me. Your upgrade will be late now. Found that out today.
 
yadmonkey said:
Where did you learn that? Is AT&T basing eligibility on order date?
Click to expand...

Yes, it's based on your order date... As far as I can tell if you look at your Customer Service Summary which can be found under My AT&T -> Profile -> Update My Profile -> User Information... and it will show your contract end date which is based on your order date.
 
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