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AT&T Pre-order status

I spoke with the "manager" of our business account. He said demand was too high and call back in a couple weeks if nothing shows up. He also said he would be surprised if my 6 Plus shipped before Thanksgiving. My 5 is in great shape so I'm not upset about waiting. My wife's phone on the other hand is having some issues so I was hoping hers would ship in a decent amount of time. O well.
 
Waiting for my SG 128...ordered it Sept 14th. Current ship date 11/9 - 11/27. This is just not acceptable.

come on ATT!
 
jolynch57 said:
Waiting for my SG 128...ordered it Sept 14th. Current ship date 11/9 - 11/27. This is just not acceptable.

come on ATT!
Click to expand...

Dump AT&T. I did. I saw that a local Apple Store had the 6+ 128GB Space Gray for Verizon. So, I went down there, set up a new account, and was out of the store in short order with my new phone. Today I went to a Verizon store to port my old number -- took all of 5 minutes.
 
Unfortunately it is easier said than done, quite a few of us are on family plans and it is just not possible to move that easily. In my case I have a great plan with ATT and I like to keep my monthly bill as low as possible.

slimjimtx said:
Dump AT&T. I did. I saw that a local Apple Store had the 6+ 128GB Space Gray for Verizon. So, I went down there, set up a new account, and was out of the store in short order with my new phone. Today I went to a Verizon store to port my old number -- took all of 5 minutes.
Click to expand...
 
I hear you on that when I was waiting for mine. I was going to switch to whoever had the phone first in stock but to switch 6 iPhones and two iPad would just be a pain and the plan I have is dirt cheep with that many devices
 
slimjimtx said:
Dump AT&T. I did. I saw that a local Apple Store had the 6+ 128GB Space Gray for Verizon. So, I went down there, set up a new account, and was out of the store in short order with my new phone. Today I went to a Verizon store to port my old number -- took all of 5 minutes.
Click to expand...

I wish I could. My phone plan is done throgh my company.
 
jhmccullough said:
I wanted to follow up my post and at least provide information about the resolution of this cancelled order, so that if anyone else had or has the same problem in future, you can see how this one turned out.

I'm usually not one for pulling and end run around the system, but after making multiple calls to customer service and being told there was nothing they could do, and with the escalation team having taken more than 60 hours to get back to me, I finally escalated it myself. On Sunday, Oct. 12 I sent an email to the address for Mr. De la vega that was posted earlier in this thread. In the email I provided my order number, as well as the names of the CS staff with whom I spoke, and the dates of those conversations.

Late in the day on Monday, October 13, I received a call from the office of the president. The person who called was very apologetic, reiterated that the error was a computer error, and they were investigating to ensure that no one else had the same problem.

She also indicated that the CS staff with whom I had spoken would be receiving re-training, as something like this should have been escalated to the office of the president long before my email to them.

Then she offered to have my wife's iPhone 6+ delivered overnight to a store here in Pennsylvania. She assured me it would be available for pickup the next day.

I thanked her but advised her that the store was two hours away, she offered to have a staff member drive it to my location so that I could receive it Tuesday. I told her that wasn't necessary, and that if she would just ship it to a closer store, that would be sufficient. That added a day to our wait, but as I indicated, I wasn't really looking to get it any faster, I just didn't want to go to the back of the line, since I'd preordered so early.

At 10:45 Wednesday, I received a call directly from the manager at the local store who advised the phone was in. I was there by 12:30, and had the phone in my wife's hands shortly thereafter.

Overall, AT&T's service, once the issue was taken to the "top" (or as close to the top as I knew how to get it) was resolved like lightning, with significant apologies at all levels for the added hassle.

Despite the order having been cancelled in error, I had the phone a little more than two days after the projected end-shipping date of 10/13. While it was frustrating for a while, the swift turnaround at the end helped resolve the frustration I was having, and I appreciate all of those folks who assisted in resolving the matter. I already followed up with a thank-you email to Mr. Delavega's address.

Hopefully, if anyone else finds themselves in a similar situation, you can get it resolved more quickly.
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In that case, I hope they cancel my order.
 
So, I have two 6+'s on order since Oct 4th. We went with the Next option because the access charge is waived, and some tax savings. Basically it costs me the same in the long run as subsidized, except I am spared the $1000 upfront (except tax).

If I cancel, would the Apple Store miss anything, if we wanted to use Next for the phones? Anyone else do this? Thx
 
charlyee said:
Anyone with a 13-22 shipping window see any changes or receive any information?
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Not a peep. No emails saying that it shipped. The website still shows the 10/13-10/22 estimated ship date and the 877 still says "backordered." I ordered my iPhone 6 Plus / 128 GB / Space Gray on 9/12 at 8:05 EDT.

All my devices are owned and none are still under contract. Truthfully, whether I bail or not depends upon what Verizon / T-Mobile / Sprint are offering me when I get back from this vacation. The right offer and I'm done with AT&T.

9 days into the shipping window, no movement. A month since order.
 
Nothing this morning, one day left in my shipping window.

I have been reading in the AT&T forums that they are changing the shipping window if it passes, hope it doesn't come to that. :(
 
jsalda said:
Ordered on 9/27
Silver 64 GB 6 (website showed Preparing to ship,") shipping 10/16-10/27
Gold 16GB 6+ (Preparing to ship), shipping 11/5-11/14

Ordered on 9/30
SG 16GB 6 (preparing to ship), shipping 10/9-10/20
SG 16GB 6+ (preparing to ship), shipping 11/7-11/18

877 number says "back ordered" on all four.

Ordered all 4 from a brick & mortar AT&T Store.
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I'm now one day over the original shipping update for the first phone. Website now shows "Backordered" and no new shipping window. Guess I'll be checking order status daily now to see when it changes.
 
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charlyee said:
Nothing this morning, one day left in my shipping window.

I have been reading in the AT&T forums that they are changing the shipping window if it passes, hope it doesn't come to that. :(
Click to expand...


Sadly I have a feeling it's going to come to that for many of us in the 10/13 - 10/22 shipping window. Barely any movement within this bracket regardless if you ordered the 6 or the 6 +. Sucks big time and my patience is running a bit thin with AT&T. I almost feel like cancelling at the end of the week, but the other side of me is telling me that I waited this long only to bail out now.

I did confirm with CSR that I could cancel my order which was through Next. Checking local Apple stores for stock but that's barely been updating for the past few days. It's just frustration all the way around. :mad: Good luck to everyone.
 
charlyee said:
Nothing this morning, one day left in my shipping window.

I have been reading in the AT&T forums that they are changing the shipping window if it passes, hope it doesn't come to that. :(
Click to expand...

Nothing new to report here either :( I'm so frustrated with this whole situation! I thought for sure we would see some type of movement today but no such luck.
 
noekozz said:
Sadly I have a feeling it's going to come to that for many of us in the 10/13 - 10/22 shipping window. Barely any movement within this bracket regardless if you ordered the 6 or the 6 +. Sucks big time and my patience is running a bit thin with AT&T. I almost feel like cancelling at the end of the week, but the other side of me is telling me that I waited this long only to bail out now.
Click to expand...


If I go over and it changes to "back order" on the AT&T site, I will cancel. Not sure if I am going to order from Apple immediately, I am going out of the country at the end of November and it's getting too close to that.
 
charlyee said:
Nothing this morning, one day left in my shipping window.

I have been reading in the AT&T forums that they are changing the shipping window if it passes, hope it doesn't come to that. :(
Click to expand...

My initial window on my 6 came and went and on the last day a new window was assigned. I did not reach the window of the 6+ yet, but I don't have much hope for any early shipments. btw the initial hold on my credit card was released a while ago is anyone seeing a new charge right before shipment? Last year I didn't get charged till after the phone was delivered.
 
jolynch57 said:
Waiting for my SG 128...ordered it Sept 14th. Current ship date 11/9 - 11/27. This is just not acceptable.

come on ATT!
Click to expand...

Unacceptable? That's my situation. Receiving a completely trashed package, told in the store to just keep it and accept the fact that I paid $300+ for said trashed device (it really just appeared that the box was damaged), then finding out it truly was damaged (dent on back that I missed when I took it out of plastic wrap and put right in case) and having to go through the return process which doesn't put me at the front of the line, but at the back. I am looking at getting my phone on 11/26 now after having it in my hand (albeit destroyed) on 9/19.

Oh and on top of it, my old device got traded in so I have no backup! Luckily I got them to ship the new one while I keep this one. We shall see if they screw that up too!

I have pictures up thread but I just don't feel like digging them up. I am so furious with AT&T. They really need to come up with a better procedure to take care of customers who have been screwed over by poor delivery methods. At the very least they should require a damn signature!!!
 
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