I generally like ordering through Apple because I have had problems with ordering from ATT in the past. As everyone else has stated the Apple store was down and ATT was working great for me so I ordered three phones from ATT, two for my household, one for a friend. Get all three orders in by 2:45am cst, went to bed woke up with three confirmation emails stating should expect to receive on or around 9/19.
At this point I'm feeling great, my orders went in no problems. Around 1 pm I decide check my order status, first order 6 64gb gold shipping 9/17-9/18 all good that sounds like a launch day to me. Second order 6 64gb gray, shipping 9/23-10/2 wtf how could the shipping time slip when I ordered it right away. Check third order still processing, wtf I got a confirmation e-mail how is it still processing.
At this point I got nervous, luckily due to the 6+ demand most of the 6's were still available on launch day through Apple site. So I go to cancel my order, of course it wouldn't work online and I had to cancel my order before my upgrade eligibility was restored. So I call to cancel my order and of course do to large volumes I end up waiting about an hour. Cancel my order, while I'm still on the phone I check my eligibility on Apple site and it's restored, ask about my processing order and they confirm that the order hasn't been placed is still processing, so I cancel that as well and then cancel the third just so I can get them all from Apple.
So moral of the story if you can order from Apple do it, I'll wait for the Apple store to come up next time even if ATT is working, not worth the risk. This is the third time I have had issues with an ATT preorder. However if you aren't concerned about getting it on launch day there is no reason you shouldn't order from ATT, you will get your phone it just may not be as timely.
Not a very good team to be on atm but I digress.