After 6 years you would think Apple and AT&T would have their act together. But no, the Apple site was down for hours at launch and AT&T's wasn't much better. I was finally able to order my phone using the AT&T site on my iPad shortly after 1:30 am PST on Friday.
However, during check-out there was no option to select an different shipping address. And since our bill goes to our PO box I knew they couldn't ship it there. So yesterday I get the expected email that my order was on hold due to the shipping address. I called after getting the email and after a couple of minutes would hear the message that there was exceptionally high call volume and it hung up on me. A few hours later I called back and after a 30 minute wait got to talk to someone. I was told they cannot change an order, even the address after it was placed and that I would have to cancel and place a new order. I explained to the rep that it was THEIR system that wouldn't allow me to select a different shipping address and that it was THEIR responsibility to resolve the matter appropriately. I then asked to speak to a supervisor. After a short hold she came back on and said they just changed their system to allow them to change the shipping addresses. So all was fixed...right. Not with AT&T at the helm, I got another email this morning saying the same thing. After another 30 minute wait I got to speak to a representative who said it was updated in one system but not the other. Whatever that means, I could careless about their systems and whatnot. Anyway, he claims to have fixed it and all is set for a Friday delivery.
Considering Apple and AT&T are two of the largest technology and communication companies in the world I would think they would have better systems in place to handle the expected volume of sales. Apple is expecting to sell 80 million units of the iPhone 6 by the end of the year. How can they not anticipate the volume required to handle the number of sales. People are basically begging to give them money and they can't handle that. Fortunately, we don't have to go through this song and dance very often, but when we do it certainly causes me to loose faith in these two companies.