Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

AT&T's Server Problems Continue to Cause Problems for iPhone 4 Pre-Orders

Khryz said:
How the hell does AT&T sell out of iPhone's within hours of time where 90% of the country can't even place an order?

How many did they have? 100?
Click to expand...


90%? i doubt 90% of macrumors readers were unable to place the order.
 
Have been trying off and on since 6am. Just got order to go through AT&T's site for my wife's phone. I got mine to go through on Apple's site earlier today. We'll see if they both show up on the 24th. Then I'm sure we'll spend 12 hours activating each phone too. I'll gladly pay AT&T's increased termination fee when and if the iPhone moves to a real carrier.
 
3587 said:
So, before this day I received a text from AT&T saying I was eligible for the $199 upgrade... I go through the process today, after hours of not getting through, I finally make it to the screen that on one side says an error occurred, on the other side, you can pick it up at the store. So, I choose to pickup at the store, login into my account, then it shows me that I owe $599! WHAT GIVES?
Click to expand...

Same thing happened to me but mine is $699 for the 32GB... I own the 1.0 so clearly I am eligible for this upgrade. I suppose that this will all be taken care of when we go to the store. I dont plan to be spending that kind of money when I sign up for the crappy 2yr contract. I got the email response for my "reservation" but there is no ID number or anything like that.

TO ALL THAT ARE TRYING: I got through and I don't see a reason for you to keep trying to reserve this at a store. You're not going to get any type of reserve number. Its just another way of them saying.. come to the store on the 24th like everyone else and WAIT in line. EVEN though you supposedly have a reservation.
 
YAY! Went through for me finally. iPhone 4 16 GB black Pre-Ordered for delivery on June 24. :D
 
I think I'll just wait a month or so. I was hyped for a pre-order but I can just see the impending disasters happening on the 24th.
 
We'll see how this whole At&t pre-order stuff works out. I mentioned earlier that I got in my phone order at 7:30MST and my wife's in at 11:46MST. My son's I didn't get in until 2:35 so he may have to wait a day or so to get his. He will be pissed:eek:
 
For those who were successful ordering on AT&Ts website, did you all receive an email confirmation?

I have a receipt with an order number but received no email and when I try and check the status of my order on their website, nothing shows up. Wondering if my order actually went through!
 
Both Orders Went Through?????

SO, I had my order go through on ATTs web site... when i heard they ran out I tried apple again and it FINALLY went through. Both were only $199. I have a confirmation # for both. Does that mean i now get 2 phones for $199????
 
Just got through on Apple.com... Phone ordered to ship! Only after I had to call AT&T to confirm my upgrade price of $199 and NOT $599! Solid!

The only question/issue now is... My girl wants the white one... How long do I have to wait?
 
I get it. So AT&T is opening the "flood gates" periodically throughout the day. Several timestamps match Facebook message I see of some friends getting theirs. Interesting.
 
3587 said:
Just got through on Apple.com... Phone ordered to ship! Only after I had to call AT&T to confirm my upgrade price of $199 and NOT $599! Solid!
Click to expand...

Mine keeps getting hung up on "processing your request". I'll occasionally get to the point where it verifies my plan & pricing, but won't let me get any further than that :(
 
After trying all day to pre-order poolside at Mandalay Bay in Vegas on my iPhone, I finally gave up around 1 pm. Just got back to the hotel room and successfully placed an order for a 32 GB model right away. $299, placed through the online Apple store, delivery on the 24th.
 
After trying since 6AM PDT, I finally managed to get my iPhone 4 ordered through Apple's site at around 3:30pm. Still says it will be delivered on June 24th. What a nightmare...but I think that things should start to clear up for everyone soon. Crappy part about living in California is that we have to pay sales tax on the full price...
 
rylee27 said:
For those who were successful ordering on AT&Ts website, did you all receive an email confirmation?

I have a receipt with an order number but received no email and when I try and check the status of my order on their website, nothing shows up. Wondering if my order actually went through!
Click to expand...

I got a confirmation email within 1 min of ordering
 
I got through on AT&T's site about 15-20 minutes ago. I figure if it didn't say backordered at the time and let me order it saying nothing about it arriving later than the 24th, I'm all good. We will see, though.
 
rylee27 said:
For those who were successful ordering on AT&Ts website, did you all receive an email confirmation?

I have a receipt with an order number but received no email and when I try and check the status of my order on their website, nothing shows up. Wondering if my order actually went through!
Click to expand...

I'm in the same boat. I ordered at 5:30 this morning, Eastern, and received an order confirmation page and an order number. I did not, however, receive a confirming email. After reading some of the posts, I called AT&T and finally got through. The CSR could find no record of the order number and my account was not in the pending status it would have been in had the order been effective. The CSR transferred me to their "ECOM" department to do some further checking, but the transfer resulted in a recorded message telling me call volumes were high and to call back later. When the Order Status function was up on AT&T's website again I checked there, and nothing came up.

I just went to store.apple.com and was able to reserve the same phones at my local Apple Store. For some reason I was not offered the opportunity to order it online.

Any advice will be appreciated.
 
Finally

After trying on and off all day, I finally got through on the Apple website to order my iPhone 4. Keep trying, it will work eventually.
 
Cartaphilus said:
I'm in the same boat. I ordered at 5:30 this morning, Eastern, and received an order confirmation page and an order number. I did not, however, receive a confirming email. After reading some of the posts, I called AT&T and finally got through. The CSR could find no record of the order number and my account was not in the pending status it would have been in had the order been effective. The CSR transferred me to their "ECOM" department to do some further checking, but the transfer resulted in a recorded message telling me call volumes were high and to call back later. When the Order Status function was up on AT&T's website again I checked there, and nothing came up.

I just went to store.apple.com and was able to reserve the same phones at my local Apple Store. For some reason I was not offered the opportunity to order it online.

Any advice will be appreciated.
Click to expand...

I'm in this boat too and I think I'm ****ed.
 
I am part of my family's premier account, and when it asks me for the last 4 of my SS number does it want mine, or does it want the primary account holders? I do not remember ever giving them my number but maybe it was required at some point.
 
Finally! Just got one through the Apple site. Both AT&T verifications went through. Looks like the phone will be delivered to my door on June 24.

KEEP TRYING EVERYONE!!!
 
Cartaphilus said:
I'm in the same boat. I ordered at 5:30 this morning, Eastern, and received an order confirmation page and an order number. I did not, however, receive a confirming email. After reading some of the posts, I called AT&T and finally got through. The CSR could find no record of the order number and my account was not in the pending status it would have been in had the order been effective. The CSR transferred me to their "ECOM" department to do some further checking, but the transfer resulted in a recorded message telling me call volumes were high and to call back later. When the Order Status function was up on AT&T's website again I checked there, and nothing came up.

I just went to store.apple.com and was able to reserve the same phones at my local Apple Store. For some reason I was not offered the opportunity to order it online.

Any advice will be appreciated.
Click to expand...


Hmm, yeah sounds like if our orders aren't showing in order status, we probably didn't get in!
 
graveydellic said:
I am part of my family's premier account, and when it asks me for the last 4 of my SS number does it want mine, or does it want the primary account holders? I do not remember ever giving them my number but maybe it was required at some point.
Click to expand...

it needs the last 4 of the primary account holders ssn#
 
For those that ordered via Apple, how long did it take to get a confirmation email? My separate order for the dock which I ordered this morning and iPhone confirmation order hasn't arrived yet.

Also, on the " Thank You" page saying the order went through it states, " No Voice plan changes". But, then I go to order status and it says, " No Voice Plan". Hopefully that the changes just got caught off or left out.... Hopefully, nothing got screwed up.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back