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Backlight bleeding
- Thread starter i eversaw
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Just played with my settings and man oh man.. you can make it blue but I can't take looking at that. There was a setting for RGB LCD and that one seems the most balanced. Agree, yellowYELLOW would drive me just as nuts as that blue.
I received my white 32GB iPad 2 today. (sn# starts with DLXF)... minor light bleeding that is only noticeable in a completely darkened room. I compared it to my iPad1 (received on launch day).
The interesting thing about the difference is that the iPad1 appears to have an even light bleed (of nearly the same intensity as what I'm seeing on the iPad2) that washes across the entire screen... making it almost "shimmer". In contrast, the iPad2's screen is the blackest of black except where there is the light bleed.
I'll be keeping this iPad2... the light bleed is not any worse than what I have with the iPad1... and I didn't notice that my iPad1 had bleeding (even though I checked for it) until comparing it to the iPad2.
The interesting thing about the difference is that the iPad1 appears to have an even light bleed (of nearly the same intensity as what I'm seeing on the iPad2) that washes across the entire screen... making it almost "shimmer". In contrast, the iPad2's screen is the blackest of black except where there is the light bleed.
I'll be keeping this iPad2... the light bleed is not any worse than what I have with the iPad1... and I didn't notice that my iPad1 had bleeding (even though I checked for it) until comparing it to the iPad2.
...and the saga continues:
First: More Pictures!
Controlled setting: pitch black laundry room, iPad 2 (Replacement, presumably Samsung LCD, serial starts with DLXF), iPhone 4 (AT&T, purchased in July), photos taken on Canon T1i, manual mode: 1/100s exposure
Notice how the yellow/warmness/white balance differences are most apparent in the grey's of the test pattern and mid-colors of the image. iPhone looks much bluer and brighter than the replacement iPad 2.
Second: Details of AppleCare call:
1st Call: Discussed situation with technician, instructed to restore and call back. Was informed of advance replacement policy, where I would be sent a replacement iPad and then asked to ship my current iPad back via UPS in a prepaid box.
2nd Call: Called in with previous case number, explained situation again (isn't that what the case number is for...) was informed that "Since I live in Florida" I would require an AppleCare plan for the advance replacement, rather than shipping my device first and receiving a repair unit. Frustrating. I say, this is a brand new device, I shouldn't have to be without it, when it was a manufacturing defect leading to this call. Technician elevates the call to a supervisor: informs me of the same policy and offers nothing to compensate.
At this point, I am very put off by the handling of my call to AppleCare, they told me the only solution is to take my iPad back to the store and have them do another swap. It's not easy for me to get to an Apple store, and I've been 3 times to get this thing/have it be replaced already. Extremely frusturating.
Thoughts?
PS: Please don't say "Buy AppleCare", I'm a tech head, and don't need their phone support, except for matters like this, and American Express already doubles my warranty, so if my iPad breaks after the 1 year period, I'll get an iPad 3 on AMEX's dollar.
First: More Pictures!
Controlled setting: pitch black laundry room, iPad 2 (Replacement, presumably Samsung LCD, serial starts with DLXF), iPhone 4 (AT&T, purchased in July), photos taken on Canon T1i, manual mode: 1/100s exposure
Notice how the yellow/warmness/white balance differences are most apparent in the grey's of the test pattern and mid-colors of the image. iPhone looks much bluer and brighter than the replacement iPad 2.
Second: Details of AppleCare call:
1st Call: Discussed situation with technician, instructed to restore and call back. Was informed of advance replacement policy, where I would be sent a replacement iPad and then asked to ship my current iPad back via UPS in a prepaid box.
2nd Call: Called in with previous case number, explained situation again (isn't that what the case number is for...) was informed that "Since I live in Florida" I would require an AppleCare plan for the advance replacement, rather than shipping my device first and receiving a repair unit. Frustrating. I say, this is a brand new device, I shouldn't have to be without it, when it was a manufacturing defect leading to this call. Technician elevates the call to a supervisor: informs me of the same policy and offers nothing to compensate.
At this point, I am very put off by the handling of my call to AppleCare, they told me the only solution is to take my iPad back to the store and have them do another swap. It's not easy for me to get to an Apple store, and I've been 3 times to get this thing/have it be replaced already. Extremely frusturating.
Thoughts?
PS: Please don't say "Buy AppleCare", I'm a tech head, and don't need their phone support, except for matters like this, and American Express already doubles my warranty, so if my iPad breaks after the 1 year period, I'll get an iPad 3 on AMEX's dollar.
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...and the saga continues:
First: More Pictures!
Controlled setting: pitch black laundry room, iPad 2 (Replacement, presumably Samsung LCD, serial starts with DLXF), iPhone 4 (AT&T, purchased in July), photos taken on Canon T1i, manual mode: 1/100s exposure
Notice how the yellow/warmness/white balance differences are most apparent in the grey's of the test pattern and mid-colors of the image. iPhone looks much bluer and brighter than the replacement iPad 2.
Second: Details of AppleCare call:
1st Call: Discussed situation with technician, instructed to restore and call back. Was informed of advance replacement policy, where I would be sent a replacement iPad and then asked to ship my current iPad back via UPS in a prepaid box.
2nd Call: Called in with previous case number, explained situation again (isn't that what the case number is for...) was informed that "Since I live in Florida" I would require an AppleCare plan for the advance replacement, rather than shipping my device first and receiving a repair unit. Frustrating. I say, this is a brand new device, I shouldn't have to be without it, when it was a manufacturing defect leading to this call. Technician elevates the call to a supervisor: informs me of the same policy and offers nothing to compensate.
At this point, I am very put off by the handling of my call to AppleCare, they told me the only solution is to take my iPad back to the store and have them do another swap. It's not easy for me to get to an Apple store, and I've been 3 times to get this thing/have it be replaced already. Extremely frusturating.
Thoughts?
PS: Please don't say "Buy AppleCare", I'm a tech head, and don't need their phone support, except for matters like this, and American Express already doubles my warranty, so if my iPad breaks after the 1 year period, I'll get an iPad 3 on AMEX's dollar.
So now this is officially turning into an "iPad LCD Temperature is Different from One Screen Manufacturer to another" thread? It's one thing if there are splotchy yellow areas on the screen, but if the overall color temperature is different than a completely different device, then my recommendation would be to just return it or deal with it. Unlike splotchy yellow areas or sginificant backlight bleeding, the color temperature of a LCD from one device to another or even one panel manufacturer or another is highly subjective. There are reasons why LCD TVs and computer monitors have calibration settings, which can be customized for a variety of white balances. For all we know Apple may have changed the calibration for the alleged Samsung panels or even the updated LG panels. In either case, what you're showing pictures of here is really just a matter of personal preference, and not really a defect that would warrant Apple going head over heels to to rapidly get you a new iPad.
I'm pretty nitpicky with my electronic devices, Apple or not, and certainly understand where you're coming from, but for the "problem" you're having, I think either going to an Apple store or doign their advance replacement policy is more than reasonable. Nothing on that screen looks defective, and it likely isn't out of spec for the panel manufacturing and function.
I definitely understand that its a color temperature and a calibration issue, I do lot's of graphic design work, and having a correctly calibrated device is very important, but like I said, the major issue I'm having is the brightness and the dead pixel. 1 dead pixel is not enough to trigger their replacement threshold, but combine that with the fact that my device is significantly less bright than my original iPad, the technician said I was eligible for a replacement.
My issue with the service is now that this is the second replacement, and they're just blowing it off like no big deal. It was already enough of a hassle to get the iPad, and I shouldn't have to go out of my way to replace it twice when it's having issues. I would expect a company like Apple to want to go out of their way to make it right. I shouldn't have to send away a brand new device, if it's their issue, they should front a replacement to fix it. Just my opinion, and what I'd like to see from a company of Apple's stature.
My issue with the service is now that this is the second replacement, and they're just blowing it off like no big deal. It was already enough of a hassle to get the iPad, and I shouldn't have to go out of my way to replace it twice when it's having issues. I would expect a company like Apple to want to go out of their way to make it right. I shouldn't have to send away a brand new device, if it's their issue, they should front a replacement to fix it. Just my opinion, and what I'd like to see from a company of Apple's stature.
I can be pretty dern OC but outside of personal preference and the very nature of screen tech I don't see the issue here. One seems slightly warm and one slightly cool....and the saga continues:
First: More Pictures!
Controlled setting: pitch black laundry room, iPad 2 (Replacement, presumably Samsung LCD, serial starts with DLXF), iPhone 4 (AT&T, purchased in July), photos taken on Canon T1i, manual mode: 1/100s exposure
Notice how the yellow/warmness/white balance differences are most apparent in the grey's of the test pattern and mid-colors of the image. iPhone looks much bluer and brighter than the replacement iPad 2.
Second: Details of AppleCare call:
1st Call: Discussed situation with technician, instructed to restore and call back. Was informed of advance replacement policy, where I would be sent a replacement iPad and then asked to ship my current iPad back via UPS in a prepaid box.
2nd Call: Called in with previous case number, explained situation again (isn't that what the case number is for...) was informed that "Since I live in Florida" I would require an AppleCare plan for the advance replacement, rather than shipping my device first and receiving a repair unit. Frustrating. I say, this is a brand new device, I shouldn't have to be without it, when it was a manufacturing defect leading to this call. Technician elevates the call to a supervisor: informs me of the same policy and offers nothing to compensate.
At this point, I am very put off by the handling of my call to AppleCare, they told me the only solution is to take my iPad back to the store and have them do another swap. It's not easy for me to get to an Apple store, and I've been 3 times to get this thing/have it be replaced already. Extremely frusturating.
Thoughts?
PS: Please don't say "Buy AppleCare", I'm a tech head, and don't need their phone support, except for matters like this, and American Express already doubles my warranty, so if my iPad breaks after the 1 year period, I'll get an iPad 3 on AMEX's dollar.
I don't mean to be rude and mean this in the most respectful way but if you don't fight this you will never find an iPad, or any other device that you like. There are always going to be variances in tech and the iPad 2 obviously has some screen color temp variance in relation to the iPhone.. but that doesn't make the screen faulty.
Perhaps I am a little bit crazy, but I really just want a bright original LG panel, with minimal backlight bleed, and no dead pixels 
Debating waiting for LG's fixed panels to be shipping.
Debating waiting for LG's fixed panels to be shipping.
I know it's frustrating. For some people, me included, the warmer screens just look dingy and will always be seen that way. At this point, I can't return a moderately blb iPad for a warm screen version. Here's hoping LG gets their act together soon and a replacement like you described will be attainable.
That's how my iPad 2 is. It has a bit of minor light bleeding also, but the color gradient bugs me much more. Fortunately I bought it from Target so I have until the end of June to return it -- I plan to wait as long as I can to ensure I get a bleed- and gradient-free replacement.
M. carrol and catalyst6, if you think the yellow screen sucks and they bother you, then return it. Apple uses bright white screens on all their display models and that is that is exactly what you guys should get. Getting a yellow screen is like bait and switch. I have the yellow screen and I hate it, the hell with color accuracy, iPad is a fun and game device that was never meant for profession video use. Perception is reality, and that perception is yellow. You can't enjoy your ipad because it will forever eat at you.
The lg screen is eye searing at max brightness while the samsung is tolerable. In sunlight, both are bad, but samsung is worst.
I returned mine and got a back bleed LG and loving it. The picture is sooooo crisp and the colors jump at you. Its your ipad, don't stop returning until you are happy, don't let anybody tell you otherwise. Its apple's fault for knowingly sell a defective product, so the hell with apple.
The lg screen is eye searing at max brightness while the samsung is tolerable. In sunlight, both are bad, but samsung is worst.
I returned mine and got a back bleed LG and loving it. The picture is sooooo crisp and the colors jump at you. Its your ipad, don't stop returning until you are happy, don't let anybody tell you otherwise. Its apple's fault for knowingly sell a defective product, so the hell with apple.
It will be interesting to see how floor models look over time. If they maintain that white screen or if the Samsung panels make their way into the displays. Now, most Apple employees you talk to admit to having the light-bleed and often say they are just waiting a while to switch it out.
Very curious as to this as well.
As far as I can tell Samsung screens don't have the backlight bleed problem, and it seems like most all LG screens do.
I returned for bleed and got an iPad with no screen separation, unfortunately it's bleed is worse. Going back in the morning, hopefully get a samsung screen.
I think you nailed it on this one...the part about it eating away at you. Never mind what naysayers on these boards say, if it bothers you, it bothers you. Get'er done.
Color Temperature Issue for iPad 2
I agree. The cool/warm thing is in the eye of the beholder. But for those like me who are bothered by light bleed, THAT is the problem. However....
.... and just for the record, I have a 32 inch Olevia 720p HDTV I use as my main monitor. In the set's Menu, under Color Temperature, there are three settings you can toggle: Cool, Normal, and Warm.
Cool gives the OS X Menu Bar a bluish tint, Normal is blue/gray, and Warm is gray. And the whitest whites are at the Warm setting on this monitor (maybe just a tad). A bit different from the iPads.
Just an observation that these things can and do differ. Hence, personal preference is involved. BUT light bleed and dead pixels .... NO WAY!!
enough with the cooler/warmer screen issues. This thread is about light bleeding.
I agree. The cool/warm thing is in the eye of the beholder. But for those like me who are bothered by light bleed, THAT is the problem. However....
.... and just for the record, I have a 32 inch Olevia 720p HDTV I use as my main monitor. In the set's Menu, under Color Temperature, there are three settings you can toggle: Cool, Normal, and Warm.
Cool gives the OS X Menu Bar a bluish tint, Normal is blue/gray, and Warm is gray. And the whitest whites are at the Warm setting on this monitor (maybe just a tad). A bit different from the iPads.
Just an observation that these things can and do differ. Hence, personal preference is involved. BUT light bleed and dead pixels .... NO WAY!!
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Last week apple posted on their website that my ipad would be replaced - obvious light leaks. Now, fully a week later, they still haven't sent me a replacement. They haven't even sent me a notice of when they might send it to me. How complicated could this possibly be?
It started out at "3-5 business days," now it's "it should be within 7 business days."
The "Corporate Customer Care Administration" person was only seemingly capable of giving me vague time windows and automaton corporate shine. Completely useless.
Do not send them your ipad, take it to the store if you can.
Now i hate apple. Nice job.
It started out at "3-5 business days," now it's "it should be within 7 business days."
The "Corporate Customer Care Administration" person was only seemingly capable of giving me vague time windows and automaton corporate shine. Completely useless.
Do not send them your ipad, take it to the store if you can.
Now i hate apple. Nice job.
<gah can't remember my original username here, not posted in a few years>
I bought an iPad2 from bestbuy (UK) last week - didn't have any black screen, so went into our understairs cupboard where it's pitch black.. took a photo, then viewed it, bumped screen to 100% brightness and couldn't see any bleeding. Quite pleased about that, as I couldn't get an iPad from a store anywhere local to me (especially now they stopped the reserving of them).. plus I'm pretty anal about things too.
Shall have to check the serial number, but pretty sure it's one of the first gen models (bestbuy told me they bought huge numbers of stock from them, so I presume it's been sat in their warehouse for yonks).
My screen is very bright mind, even at 50% it's too bright, so I'm around 25/30% usually.
Are those test patterns apps, or websites?
I bought an iPad2 from bestbuy (UK) last week - didn't have any black screen, so went into our understairs cupboard where it's pitch black.. took a photo, then viewed it, bumped screen to 100% brightness and couldn't see any bleeding. Quite pleased about that, as I couldn't get an iPad from a store anywhere local to me (especially now they stopped the reserving of them).. plus I'm pretty anal about things too.
Shall have to check the serial number, but pretty sure it's one of the first gen models (bestbuy told me they bought huge numbers of stock from them, so I presume it's been sat in their warehouse for yonks).
My screen is very bright mind, even at 50% it's too bright, so I'm around 25/30% usually.
Are those test patterns apps, or websites?
So. What a day I had yesterday in London, I finally decided it was time to take a chance and then set out to replace my iPad 2 because I was tired of watching movies with splotchy blacks, really looks like a ghetto rubbish tablet especially when you want others to watch with you. Also didnt like how with that screen, 50%-> 100% brightness seemed to be the same, only slightly brighter at 100% very slightly.
So I went to Regent Street yesterday morning at 10:30, with my iPad2 with pretty bad light leakage on the sides. The tech took a look and brought it in the back and came back saying yes it was bad and he would replace it. BTW it seemed he had heard of this issue because he asked me to put it on a movie for him so he can see it that way and then he confirmed the issue. However regent street had none in stock and he offered to order one for me for next week or check out Covent Garden. So I told him to order one for next week and checked out covent garden anyway as well to see what I trouble I could dig up over there. Trouble I found.
1. Went out there and got a first replacement straight away. Got back to the office with my replacement and found no light bleed, but a stuck blue pixel smack dab in the middle of the screen No way is that going to fly.
2. Took it right back to covent garden in the afternoon a few hours later, saying look i'm back.. this one has a stuck pixel.. Starting to look like an OCD freak who cannot be satisfied. They start giving me the OK.. we will change it again, but this is within tolerance.. so if we cannot match YOUR standards then we can process a refund after we try with this replacement. I said fine. Took the *second* replacement (third iPad), screen looked good. Got on the tube to go home and then checked out the back. It had 3 huge scratch marks from screwdrivers or something on the back, like deep ones showing black. Also, the screen had some splotchy bleeding. I was like, what the hell is this. So angry as I was even keeping it in its plastic until I got home and put a screen protector on and place it in my case. No way was I going to accept a scratched up device.
3. Went back again to covent garden and to be fair they were pretty nice about it. I said look.. I gave you back a mint condition device and this one has scratches on the back look. They said ok yeah thats not great, but there are manufacturing variances etc. If we cant satisfy you with this one then we cannot meet your needs and we should process a refund. I stood my ground and said look. This isnt about me being difficult. Do you see that this is scratched up? Isnt Apple all about image? Why are you serving up these ipads at huge prices, (mine is the Ipad2 3g 64gb, top of the line device) and then telling me that this is the last time I can use my warranty? I have 1 year warranty and Ill use it as much as I can until I get a good device. Even if I wanted to return this ipad I wont get refunded for the 300$ + Ive spent on itunes for apps for this thing. Anyway
4. They delivered me the last ipad 2 3g 64gb replacement they had in the store (I had been through all 3 LOL.) so I looked at the back small scratch on the back but it not deep and black like the previous ones not great but hey. The screen doesnt have light bleeding AT ALL. ZERO lightbleeding ANYWHERE on the screen. YES! 4 VISITS TO APPLE STORES IN ONE DAY LATER I WAS DONE (althought theoretically i accepted a device with a scratch on the back)
What is this quality control? Why does it have to be such a hunt to get a cleanly built device every time they release something? Is it part of their business model, that they sell to people who dont know about technology therefore will tolerate defects? Apple feeds this OCD behaviour, and then train their staff to tell you OK SIR YOU ARE CLEARLY CRAZY APPLE STUFF IS ALL PERFECT ITS YOU NOT US. I remember going through similar nightmares with my iPhone 3gs I switched it out 8 times before finding one that didnt have white specks of crap under the screen or unevenly lit screens. I just bought a Samsung Galaxy S II phone last week as a contract renewal guess how many devices I switched before finding a perfect one. Thats right, NONE. It was perfect out of the box, the FIRST DEVICE THEY SENT ME. Apple are taking the piss with this.
Anyway about what Im guessing is a Samsung screen it is warmer but you guys are exaggerating the yellowness of it. Trust me I am OCD about image quality. I think this is by far the superior screen pictures and movies look night and day better on this screen than the previous blotchy (assumed to be LG) screen. Ok the LG got brighter on the top end, but this does give much better colors overall and it is NOT yellow, the white is slightly warmer, but yellow is an exaggeration. I am very happy with the new screen and I wish you all luck on your hunt to get a Perfect iPad from we know better than you Apple.
So I went to Regent Street yesterday morning at 10:30, with my iPad2 with pretty bad light leakage on the sides. The tech took a look and brought it in the back and came back saying yes it was bad and he would replace it. BTW it seemed he had heard of this issue because he asked me to put it on a movie for him so he can see it that way and then he confirmed the issue. However regent street had none in stock and he offered to order one for me for next week or check out Covent Garden. So I told him to order one for next week and checked out covent garden anyway as well to see what I trouble I could dig up over there. Trouble I found.
1. Went out there and got a first replacement straight away. Got back to the office with my replacement and found no light bleed, but a stuck blue pixel smack dab in the middle of the screen
No way is that going to fly. 2. Took it right back to covent garden in the afternoon a few hours later, saying look i'm back.. this one has a stuck pixel.. Starting to look like an OCD freak who cannot be satisfied. They start giving me the OK.. we will change it again, but this is within tolerance.. so if we cannot match YOUR standards then we can process a refund after we try with this replacement. I said fine. Took the *second* replacement (third iPad), screen looked good. Got on the tube to go home and then checked out the back. It had 3 huge scratch marks from screwdrivers or something on the back, like deep ones showing black. Also, the screen had some splotchy bleeding. I was like, what the hell is this. So angry as I was even keeping it in its plastic until I got home and put a screen protector on and place it in my case. No way was I going to accept a scratched up device.
3. Went back again to covent garden and to be fair they were pretty nice about it. I said look.. I gave you back a mint condition device and this one has scratches on the back look. They said ok yeah thats not great, but there are manufacturing variances etc. If we cant satisfy you with this one then we cannot meet your needs and we should process a refund. I stood my ground and said look. This isnt about me being difficult. Do you see that this is scratched up? Isnt Apple all about image? Why are you serving up these ipads at huge prices, (mine is the Ipad2 3g 64gb, top of the line device) and then telling me that this is the last time I can use my warranty? I have 1 year warranty and Ill use it as much as I can until I get a good device. Even if I wanted to return this ipad I wont get refunded for the 300$ + Ive spent on itunes for apps for this thing. Anyway
4. They delivered me the last ipad 2 3g 64gb replacement they had in the store (I had been through all 3 LOL.) so I looked at the back small scratch on the back but it not deep and black like the previous ones not great but hey. The screen doesnt have light bleeding AT ALL. ZERO lightbleeding ANYWHERE on the screen. YES! 4 VISITS TO APPLE STORES IN ONE DAY LATER I WAS DONE (althought theoretically i accepted a device with a scratch on the back)
What is this quality control? Why does it have to be such a hunt to get a cleanly built device every time they release something? Is it part of their business model, that they sell to people who dont know about technology therefore will tolerate defects? Apple feeds this OCD behaviour, and then train their staff to tell you OK SIR YOU ARE CLEARLY CRAZY APPLE STUFF IS ALL PERFECT ITS YOU NOT US. I remember going through similar nightmares with my iPhone 3gs I switched it out 8 times before finding one that didnt have white specks of crap under the screen or unevenly lit screens. I just bought a Samsung Galaxy S II phone last week as a contract renewal guess how many devices I switched before finding a perfect one. Thats right, NONE. It was perfect out of the box, the FIRST DEVICE THEY SENT ME. Apple are taking the piss with this.
Anyway about what Im guessing is a Samsung screen it is warmer but you guys are exaggerating the yellowness of it. Trust me I am OCD about image quality. I think this is by far the superior screen pictures and movies look night and day better on this screen than the previous blotchy (assumed to be LG) screen. Ok the LG got brighter on the top end, but this does give much better colors overall and it is NOT yellow, the white is slightly warmer, but yellow is an exaggeration. I am very happy with the new screen and I wish you all luck on your hunt to get a Perfect iPad from we know better than you Apple.
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I agree and I see no problem with those images. I've heard or read this debate on video forums. Lots of them. I would say take some time with the warmer screen and you might find over time that the cooler screens that you liked looks a lot worse than you thought.
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Interessant.....thank you for putting it into perspective gentleman. I have an appt at the Apple store for a replacement today. Hopefully the warmer screen is no big deal.
I actually compared my iPhone 4 to my iPad 2 last night and the iPhone 4 is way cooler. I may be thinking my screen is cool and it's actually a warm one
Either way, the light bleed is atrocious and the Applecare rep urged me to replace it.
<foot in mouth.jpg>
I actually compared my iPhone 4 to my iPad 2 last night and the iPhone 4 is way cooler. I may be thinking my screen is cool and it's actually a warm one
Either way, the light bleed is atrocious and the Applecare rep urged me to replace it.
<foot in mouth.jpg>