Purchased my iPad 2 last weekend, serial number DN6FN, and it has pretty bad bleed in the bottom right corner and in places on the sides. I took it to the Genius Bar yesterday, and the “Genius” refused to replace it because, as he said, “all LCD screens have backlight bleed.” All the while, the “Genius” was fidgeting with something else while talking to me—as if he had someting better to do. I guess I could have made an issue out of it, but my family was with me and waiting on me to go to dinner.
What should I do? Go back to the Geniuis bar and hope to get someone helpful, or just exchange it? The problem with exchanging is that my Apple Store is still out of stock most of the time.
File a complaint with Apple Care and have them facilitate an exchange at either that store or another local store.
In 2009, I brought in my iPhone 3G to the Genius Bar at the Apple Store at The Grove (Los Angeles). Despite the fact that I had an appointment, the douche...I mean "genius"...who "assisted" me was also continuing to help another customer who had no appointment, and treated me as if I was a bother to him. I am normally very patient, as I know how difficult it is to deal with the public, but I told him that his attitude was unacceptable. He then pretended to give advice as to how to fix the phone's issue by simply dismissing me with a "Do a couple of hard resets and a restore.." Whatever... All delivered in a VERY patronizing tone tinged with sarcasm...I told him that he was out of time (I had other appointments), and that I would be following up with a formal complaint to AppleCare.
I contacted AppleCare that afternoon, and within an hour, the manager of the store contacted me and offered to look after me personally when I came in. I told him I had no desire to fight the insane traffic and parking craziness at The Grove, and would instead go to the Apple Store in Century City.
I called AppleCare back and they set up an appointment at the store in Century City, and evidently noted my record that I had been mishandled...When I walked in, the Genius was as nice as could be, and before I could even describe the problem, he said, "How about we just give you a brand-new phone?" Great service. I was in and out in 15 minutes.
Your "genius" sounds exactly like the first one I got. They are people too...I understand having a bad day...but this guy really could care less...and it appears yours couldn't either.
Call AppleCare and file a complaint. There is no excuse for the way you were dismissed. As with my first guy, if he had said to me that I needed to do this or that with my phone initially, I would have been OK...but he simply dismissed me...as did yours.
Good luck and report back to us.