I ordered my iPad2 on launch day. When it finally got here, I noticed that it had pretty bad light bleeding. I held out trying to tell myself it wasnt that bad but every time I watched a movie (especially in letterbox) it drove me nuts.
I went to the closest Apple store last week and showed it to the junior genius who said he didnt see a problem and I asked him to take it in the back with dim light and he would see it. He said he would swap it one time only. I told him that I knew people around the world are having to try like 5 or 8 replacements to get a good one. He said thats not the policy anymore and if I didnt like the replacement I would have to get a refund. I said that if I did that then Id just buy another one. He reply was "then we wont support it". I thought to myself 'what an idiot'.
I removed the invisible shield from front and back and took my iPad home. (20 minute drive). I put the replacement screen and rear case protector on it, let it dry and then turned it on. I shouldn't have put the skin on the iPad..... this one was much, much worse. You could actually see the screen bleed on the right side of the dock!.
I got frustrated and went to a different apple store (30 minute drive) and this time I brought a photo of the screen on my iPhone.
I happen to have the store manager approach me and ask if he could help me. I told him what the previous store said then showed him the photo on the iPhone. His only response was "thats a bad screen!". He said he would take care of it, and they did swap it with not a single question.
I asked them to check it before they brought it out, and there was very minimal light bleed, so I just resigned myself to live with that. I plugged in the cable and spotted a small ding in the case! Granted it was super small and I was thinking of just keeping it, I knew it would drive me nuts so another 30 minute drive it was.
The genius looked at it, and saw the ding but said they didnt have any more to swap. She completed the repair order and said that she would check with a store that was 15 minutes farther away. (45 minutes from home).
After getting to that store, I went through the whole story and asked that they check the ipad before bringing it out. She came back and said that she had 3 sets of eyes looking at it in the dark and it was a good unit.
I got it home and found that she was right. Zero, nada, none..... no light bleed at all.
WHEW! 4th time was a charm for me. Put ghost armor on front and back..... it only cost me a day of time, $40 in gas, and the original cost of the iPad to get one that was right.
I even sent an email out of frustration to sjobs@apple.com (not like its gonna get a response, just made me feel better).
I went to the closest Apple store last week and showed it to the junior genius who said he didnt see a problem and I asked him to take it in the back with dim light and he would see it. He said he would swap it one time only. I told him that I knew people around the world are having to try like 5 or 8 replacements to get a good one. He said thats not the policy anymore and if I didnt like the replacement I would have to get a refund. I said that if I did that then Id just buy another one. He reply was "then we wont support it". I thought to myself 'what an idiot'.
I removed the invisible shield from front and back and took my iPad home. (20 minute drive). I put the replacement screen and rear case protector on it, let it dry and then turned it on. I shouldn't have put the skin on the iPad..... this one was much, much worse. You could actually see the screen bleed on the right side of the dock!.
I got frustrated and went to a different apple store (30 minute drive) and this time I brought a photo of the screen on my iPhone.
I happen to have the store manager approach me and ask if he could help me. I told him what the previous store said then showed him the photo on the iPhone. His only response was "thats a bad screen!". He said he would take care of it, and they did swap it with not a single question.
I asked them to check it before they brought it out, and there was very minimal light bleed, so I just resigned myself to live with that. I plugged in the cable and spotted a small ding in the case! Granted it was super small and I was thinking of just keeping it, I knew it would drive me nuts so another 30 minute drive it was.
The genius looked at it, and saw the ding but said they didnt have any more to swap. She completed the repair order and said that she would check with a store that was 15 minutes farther away. (45 minutes from home).
After getting to that store, I went through the whole story and asked that they check the ipad before bringing it out. She came back and said that she had 3 sets of eyes looking at it in the dark and it was a good unit.
I got it home and found that she was right. Zero, nada, none..... no light bleed at all.
WHEW! 4th time was a charm for me. Put ghost armor on front and back..... it only cost me a day of time, $40 in gas, and the original cost of the iPad to get one that was right.
I even sent an email out of frustration to sjobs@apple.com (not like its gonna get a response, just made me feel better).
