Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Backlight bleeding
- Thread starter i eversaw
- Start date
- Sort by reaction score
Stopped by today to set up my appointment for tomorrow. The genius asked what the problem was, I told him back light bleed and he didn't miss a beat. I have to believe they are seeing a lot of them come in. Real nice guy, as is typical in my experience.
While I don't have a pic, there is a fair amount around the edges which to be honest I could live with. There is a spotlight near the home button which is just, well ridiculous. I don't expect perfection, just something better than I currently have.
Loving the ipad though, regardless.
While I don't have a pic, there is a fair amount around the edges which to be honest I could live with. There is a spotlight near the home button which is just, well ridiculous. I don't expect perfection, just something better than I currently have.
Loving the ipad though, regardless.
I was on the same boat. I can handle on the left and right edges but on the bottom near the home button was just very annoying.
If it ends up bugging me I will just go back in a few months and hope it is fixed.
Also to the other poster, you have a year to get it replaced. They will be refurbed units probably after a month from now, so it just depends if you are one of those that hates refurbed units. In my opinion, I just want to be happy, refurb or not!!!
I replaced one and got one just as bad or worse (the guy looked in the backroom and said to me it had it too) but decided to wait and see.
It seems like they know about it (The stores have been reading here great about it). The guy who exchanged mine told me he makes a note that the one I am taking also has that same problem. That makes me believe they may are working out a solution !
It seems like they know about it (The stores have been reading here great about it). The guy who exchanged mine told me he makes a note that the one I am taking also has that same problem. That makes me believe they may are working out a solution !
I just got my iPad today. It has a tiny amount of blacklight bleed. However, if I had never read about it in this forum, I'm sure I would not have noticed it. It doesn't bother me at all.
I received my iPad today. It was a good unit until I noticed the light in the lower left corner. It was terrible, even at 50% brightness. It was like a flashlight. I have an AppleCare plan, and I called and was told to send it in, and that I would be sent a good unit (they would be checked). I am now iPadless for another week 
I gave that some thought and landed on trying to get an acceptable one now. My concern, while remote, was Steve eventually stating the bleed is within manufacturing tolerances and Apple starts making it harder to switch them out. Again remote, but if it does get "fixed" down the road I can swap again.
Yes, that's how I even knew I had a problem. I saw the flashlight shining out from the right side of my home button when I got the connect to iTunes screen. I googled iPad 2 problems and backlight and found plenty of info - much to my chagrin.
The glue theory espoused with this issue is a fallacy. In other words...NO!
My son's iPad (purchased from a local Best Buy on the 11th) hasn't improved one bit.I have been contemplating what I want to do with mine for a couple days now. TBH, I have not noticed any bleeding during normal use, but I also haven't been using any apps with dark backgrounds, or have watching any shows or movies yet. I decided to take a look at the bleeding and reduce the brightness incrementally and see the difference.
I usually use my iPad in the 25-50% brightness level range, so if it was not too bad at these levels I would have been ok. I used a black wallpaper and tested the brightness at 100%, 75%, 50%, and 25%. At every level it was still rather noticeable. I'm going to make an appointment for Saturday, but will call ahead first to see if they will have replacements available since my Apple store is almost 1.5hrs away.
I had considered dealing with this over the phone/online, but i'm not sure how they would handle it that way. I have posed the question earlier, but didn't get a response... Does anyone happen to know what phone/online tickets for this issue would be handled?
I usually use my iPad in the 25-50% brightness level range, so if it was not too bad at these levels I would have been ok. I used a black wallpaper and tested the brightness at 100%, 75%, 50%, and 25%. At every level it was still rather noticeable. I'm going to make an appointment for Saturday, but will call ahead first to see if they will have replacements available since my Apple store is almost 1.5hrs away.
I had considered dealing with this over the phone/online, but i'm not sure how they would handle it that way. I have posed the question earlier, but didn't get a response... Does anyone happen to know what phone/online tickets for this issue would be handled?
Attachments
Ya I agree. So I got today what is probably the best one I will find. The first new one we opened was really bad. The genius even said "****, I feared this would happen". The geniuses even seemed annoyed that this was even a problem.
I felt bad because they kept opening brand new boxes and when I said that the guy said, "You should get a perfect device for what you pay for. And people might return these anyways when they get them". So I felt like I was helping
.Also, I just want to point out to some people, these were brand new boxes and not the brown boxes some were seeing with just replacement iPads.
Ya I agree. So I got today what is probably the best one I will find. The first new one we opened was really bad. The genius even said "****, I feared this would happen". The geniuses even seemed annoyed that this was even a problem.
I felt bad because they kept opening brand new boxes and when I said that the guy said, "You should get a perfect device for what you pay for. And people might return these anyways when they get them". So I felt like I was helping
Also, I just want to point out to some people, these were brand new boxes and not the brown boxes some were seeing with just replacement iPads.
My experience last year when I was having some dust/pixel problem on the screen was the iPads purchased through Apple were replaced with new retail boxes (as long as it was within the return period). However, this year I bought mine from B&H, so I imagine I will be getting the brown box version.
What are you talking about? Their warranty only starts once the manufacturer's warranty is up (except for protection against accidents if you paid for that). The backlight bleed is covered under Apple's warranty for the first year (standard Apple warranty covers the first year of manufacturer defects), so Squaretrade has no reason to be involved. Read your full policy for details, it's pretty clear this is an Apple issue.
Just a note on this, brown boxes are what the ipads originally ship in and doesn't mean it's a refurb. Microcenter sells all ipads in brown boxes, they don't even break the original brown box tape. I picked mine up from there, in a brown box, and it was brand new in a factory sealed ipad 2 box.
Now, it's not to say all brown boxes are new....just that all ipads are shipped this way.
These are not the brown boxes we are referring to... The warranty replacements come in a smaller brown box w/o the retail box.
It all boils down to QT during production. This is a issue that goes back several years and shouldn't be a problem today. It's sad.
Bearable
I have significant bleeding in 3 spots.
However, it's very rarely distracting when in use. I plan to exchange it, but I don't see any reason to rush back and do it anytime soon. A huge number of the units seem to have bleed, so why not hang on to this one and get it replaced in a few months? Might be nice to get one scratch-free at that point anyway.
It seems some of you have decided to go Pad-less for awhile until this is rectified. Is there a reason to do so that I'm missing?
I have significant bleeding in 3 spots.
However, it's very rarely distracting when in use. I plan to exchange it, but I don't see any reason to rush back and do it anytime soon. A huge number of the units seem to have bleed, so why not hang on to this one and get it replaced in a few months? Might be nice to get one scratch-free at that point anyway.
It seems some of you have decided to go Pad-less for awhile until this is rectified. Is there a reason to do so that I'm missing?
---Sure. If they get frustrated with these swaps Apple will just announce that some bleed is "in spec" and won't replace your iPad over this issue. Then you are stuck with the one you have.
If you get a full refund and tell them why it will help motivate them to fix this issue. It also frees you up to try another one in a later shipment when they may have this problem addressed during the assembly process.
That's one approach anyways
I have backlight bleed AND a couple dead pixels, keeping in mind I bought mine from B&H photo, will they exchange it no questions asked?
Also, do they have stock set aside for replacing defective iPads?
I want it changed, but I do not want to hand it in and wait for a replacement, in that case I'd rather they call me once the replacement is in and then do the exchange.
I have a white Verizon 64GB incidentally.
Also, do they have stock set aside for replacing defective iPads?
I want it changed, but I do not want to hand it in and wait for a replacement, in that case I'd rather they call me once the replacement is in and then do the exchange.
I have a white Verizon 64GB incidentally.