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Carrier Best Buy 2018 New iPhone Pre-Order Thread

So I’m at Best Buy now and they’re out of the gold... so annoying as I already was confirmed for pickup. Went with the 256 GB Space Grey.
 
Did you get an email stating your phone was ready for pickup?


WillR21 said:
Just returned from my local Best Buy empty handed after being told 2 times my phone was physically there. However, when I got there and went to customer pick up, they not only told me my Xs Max 512GB wasn't there, they also said they had zero 512s delivered.

One customer service rep overheard another telling me it is on a UPS truck and being delivered to store today and that other rep said can't be as they only get deliveries on Monday and Wednesdays. Will see what happens, but I'm not holding my breath.

In the meantime, Best Buy must train their customer service people to lie to us customers and/or tell them to tell you whatever you want to hear on the phone prior to release just to tell appease you and, most importantly, get you off the phone.

If my phone isn't there sometime today for pickup, I' m officially done with Best Lie, err, I mean Best Buy. After spending easily more than $50K over the years in TVs, MacBook Pros, phones and cases, appliances, gaming consoles, games and more, I'll take all my future business elsewhere rather than deal with this clown show!
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infamous11 said:
Did you get an email stating your phone was ready for pickup?
Click to expand...

No I didn't, however, I called my local store on both Wednesday and Thursday and said it was physically there with my name on it and I could pick it up.

While I wanted desperately to believe them, the fact my account online still states "Pre-Ordered" yet "Ready for pickup on Fri, September 21," I was still skeptical...And now I know for good reason.

When I call 888-BEST-BUY, it only says "being prepared" the past few days. They told me in store it's "pending release." Regarless of what they say, the fact of the matter is I still don't have my phone, which I ordered last Friday at 3:10 am ET.

You?
 
on the best buy app yesterday the status changed to ready to be picked up on the 21st. I also received an email overnight stating my phone is ready to be picked up and what to bring to confirm my purchase. When I open the app now it says ready to be picked up. just need to finish my shift and hopefully I can pick it up without incident. Hopefully they can get yours situated ASAP.

WillR21 said:
No I didn't, however, I called my local store on both Wednesday and Thursday and said it was physically there with my name on it and I could pick it up.

While I wanted desperately to believe them, the fact my account online still states "Pre-Ordered" yet "Ready for pickup on Fri, September 21," I was still skeptical...And now I know for good reason.

When I call 888-BEST-BUY, it only says "being prepared" the past few days. They told me in store it's "pending release." Regarless of what they say, the fact of the matter is I still don't have my phone, which I ordered last Friday at 3:10 am ET.

You?
Click to expand...
 
davidphantomatic said:
Locked my computer at 12. I was back in the parking lot at 12:21 with phone in hand.

As easy as could be. It’s a bummer that not everyone’s experience has been this easy.
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I’m hoping I have the same experience. Never had any issues with picking up something on release day from Best Buy. I have another 5.5 hours till I get out of work to find out. Have both a XS and XS max on order.
 
No issues with my store pickup. Had a big red sticker with my name, set up, and out within 20 mins.
 
is there a reason why you guys went with best buy for the preorder? I ALWAYS go with apple...but i'm just curious as to why Best Buy????
 
alexaw2 said:
is there a reason why you guys went with best buy for the preorder? I ALWAYS go with apple...but i'm just curious as to why Best Buy????
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Because I’ve got a BB 5 minutes from my office, and about 10 from my apartment. While the closes Apple store is only about 20 minutes away, I was able to get there during my lunch break.
And I’ve had great experience getting my phones from BB. Other than my iPhone 6, ive gotten every phone from BB for the last 10 years.
 
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infamous11 said:
on the best buy app yesterday the status changed to ready to be picked up on the 21st. I also received an email overnight stating my phone is ready to be picked up and what to bring to confirm my purchase. When I open the app now it says ready to be picked up. just need to finish my shift and hopefully I can pick it up without incident. Hopefully they can get yours situated ASAP.
Click to expand...

Thanks, man. We'll see with mine, was just told it's "in transit," which "could" mean it'll be delivered at my Best Buy yet today for pickup...or maybe not.

Sounds like yours is there, but still good luck to you that it is ;-)
 
My Max delivered a few hours ago, earlier than expected. Best Buy actually pulled through, even though I preordered it just this past Tuesday. Hopefully not that many people have to deal with horror stories, and I feel like I took a gamble by buying it through them.
[doublepost=1537556193][/doublepost]
davidphantomatic said:
Because I’ve got a BB 5 minutes from my office, and about 10 from my apartment. While the closes Apple store is only about 20 minutes away, I was able to get there during my lunch break.
And I’ve had great experience getting my phones from BB. Other than my iPhone 6, ive gotten every phone from BB for the last 10 years.
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Best Buy still had most of the XS/Max line in stock where Apple was sold out/October delivery dates.

Oops, I replied to the wrong post. Oh well
 
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kaikaidragonz said:
did it come with UPS or FedEx?
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UPS. I ordered one for my mom and one for me. My mom’s said it was coming (Gold XS 64 gig) but mine was delayed (Space Grey 512 gig XS Max) but the driver had two boxes, one in each box.
[doublepost=1537556895][/doublepost]
alexaw2 said:
is there a reason why you guys went with best buy for the preorder? I ALWAYS go with apple...but i'm just curious as to why Best Buy????
Click to expand...

At 4:30 AM on preorder Friday Apple and Verizon both were saying delivery dates a couple of weeks after release. Only Best Buy was promising release day delivery for my XS Max Space Grey 512 gig phone.
 
rufas2000 said:
UPS. I ordered one for my mom and one for me. My mom’s said it was coming (Gold XS 64 gig) but mine was delayed (Space Grey 512 gig XS Max) but the driver had two boxes, one in each box.
[doublepost=1537556895][/doublepost]

At 4:30 AM on preorder Friday Apple and Verizon both were saying delivery dates a couple of weeks after release. Only Best Buy was promising release day delivery for my XS Max Space Grey 512 gig phone.
Click to expand...

Glad you got yours, I was kind of following your story through the thread, lol
 
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I'll never order again from Best Buy. They said it would be delivered today, and they did not get any 512gb in. But they had a Gold 256gb Max they switched me too which is fine. Can never trust Best Buy again because of that. :(

So I got the Gold 256gb Max, and she got a new Series 4 Apple Watch 40mm, Alum, Gold. I will order my watch 46mm, SS Gold with Milanese Loop from Apple.
 
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