Excuse me while I vent (sort of)
Last night when I got the email at 11:34 PM that my phone was “delayed” with no other explanation or timetable given I was livid. Not outwardly but I was enraged. Now that I have slept a few hours ...
At the end of the day I have to remember its a phone. A phone I was very much looking forward to setting up and using but a phone. I did the best I could with the information I had (I never thought to research vendors, now I know but already have done so) to get it on the release date.
The issue for me is that I feel if I had chosen to pick it up instead of having it shipped that I would have it later today. And I don’t like that. I get having some set aside for walk ins as it drives store traffic but shipped or pick up the line should be the same. The other issue is that it took until 11:30 the night before to realize that my phone wasn’t going to be delivered on time. i find it hard to believe (more directly I don’t believe) that they didn’t know. Also if stores in my area had some they should have offered a pick up option, being that it was so late.
My main concern now is my Verizon upgrade. I have two weeks to return the old phone. If its two weeks from today and I don’t have the replacement today or tomorrow that could be a very real issue. Verizon dealt very fairly with me on a late return last year (they didn’t send a box, I wasn’t diligent enough in pursuing it) so I suspect that it will be OK but still a concern and one more thing I shouldn’t have to deal with.
The other task is to deal with Best Buy. I’m not angry now but this was by any measure terrible customer service. I will never be able to speak with someone who is actually responsible for me not having my phone. The only people I will be able to speak with are the people who don’t make enough money to deal with people like me that just got screwed by the company they work for and have to clean up after. So being rude is pointless and unacceptable for me to do. I have to figure out who to talk to and what to say to get met phone as quickly as possible along with a gift card for my trouble. The figure that pops in my head is $200. Maybe a bit high but it needs to be more than the usual $10 or $20. I understand mistakes happen but when they do a business needs to own it and make it right. There is a reason why Amazon is growing and places like Best Buy are playing catch up.
So to all who are getting their phones today congrats and enjoy. This includes my mom so at least I get to see all the “X” goodies (I have an 8 Plus) as I set it up. And if you get a chance and can pass along any tips on how to get Best Buy to do right by me that would be much appreciated.
