Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Best Buy Selling iPhone X on Installment Plan Only After Criticism Over $100 Premium

mraymond88 said:
How did you convince them to refund you? Everytime I call they say they cant refund or price match on a pre order....
Click to expand...
I spoke to the lady and told to honor the competitive price from other retailers and she was initially hesitant, but eventually told that she was able to price match for me
[doublepost=1509482719][/doublepost]
lordofthereef said:
They’re still honoring orders. And some in this bread have said that they also were refunded the $100 when they asked.
Click to expand...
They honored by price match request too, but even if they are unable to, I don't care at this point and want the iPhone
 
  • Like
Reactions: lordofthereef
It’s funny how some people in this forum defending BestBuy saying it’s only $100. The last time I checked $100 is a lot of money for many people. I don’t care if you’re filthy rich $100 is still a lot of money. :rolleyes:
 
  • Like
Reactions: richhh
Dave41305 said:
I spoke to the lady and told to honor the competitive price from other retailers and she was initially hesitant, but eventually told that she was able to price match for me
[doublepost=1509482719][/doublepost]
They honored by price match request too, but even if they are unable to, I don't care at this point and want the iPhone
Click to expand...
Awesome. Glad it worked out :)
 
dude just dude said:
I can't believe Best Buy is slapping it's customers in the face like this. I watched the Apple presentation and got super excited about the X. I waited up till pre order and got my order in the first 2-5 minutes the phone was on preorder, and I love Best Buy so I wanted to give them the business (I don't want just Amazon to be in business, I like options).
(I could have just pre-ordered on my phone in the Apple Store, but wanted to show Buy some love as I love going in there and looking at stuff before I buy and want to keep them in business.
I am now completely dumbfounded as to not only that Best Buy would try to make an extra $100 (I ordered 2, one for me and one for my lady) which means they are trying to skim an extra $200 off of my order, and now to hear they aren't going to price match Apple and even go as far as to say they won't sell the phone outright (so you don't want the money today??) So for those of us who already pre-ordred with BBuy, that means what???
That's absolutely insane, and a real disappointment. I'm an Elite member of their rewards program, and have their credit card. I hate to say it, but this makes me want to get rid of my B.Buy card and go direct w/Apple from now on. This was a bad decision Best Buy, you're really making a decision for me.
Click to expand...
Not sure they “Make an extra $100”. If they sell it for Apple retail, they don’t make anything do they? It’s my understanding that they only get some kickback from carriers. Thus the reason for the $100.
 
  • Like
Reactions: macfacts and lordofthereef
dude just dude said:
I can't believe Best Buy is slapping it's customers in the face like this. I watched the Apple presentation and got super excited about the X. I waited up till pre order and got my order in the first 2-5 minutes the phone was on preorder, and I love Best Buy so I wanted to give them the business (I don't want just Amazon to be in business, I like options).
(I could have just pre-ordered on my phone in the Apple Store, but wanted to show Buy some love as I love going in there and looking at stuff before I buy and want to keep them in business.
I am now completely dumbfounded as to not only that Best Buy would try to make an extra $100 (I ordered 2, one for me and one for my lady) which means they are trying to skim an extra $200 off of my order, and now to hear they aren't going to price match Apple and even go as far as to say they won't sell the phone outright (so you don't want the money today??) So for those of us who already pre-ordred with BBuy, that means what???
That's absolutely insane, and a real disappointment. I'm an Elite member of their rewards program, and have their credit card. I hate to say it, but this makes me want to get rid of my B.Buy card and go direct w/Apple from now on. This was a bad decision Best Buy, you're really making a decision for me.
Click to expand...
You are cancelling your order due to their having slapped you and your lady in the face aren't you?
 
After looking over my order, you guys were right, and it was simply the price of the phone was more, and I didn't realize it. I'll be giving Best Buy a break on this one, as I was first more upset at them, now I'm mad at myself for not seeing the price difference.
 
Last edited:
dude just dude said:
First off, it's the way they charged the extra $100 that was sneaky. They had the price of the phone and another line that said "Taxes and Fees" it didn't show $100 Best buy extra charge, it looked like they were taxes from local and state gov. That is the main frustration for me.

I called into BBuy and I've had 2 different answers. 1. They will probably price match Apple, and 2. We don't have an official statement from our bosses yet, so wait for the order to come, and we can't price match, just return the phone with no charge."

So I've been holding out hoping they would honor the Apple price of the phone, but if they don't they will lose my business from now on and I'll give it to Apple or their competitors. I like to give businesses a chance to keep their customers happy and paying full price vs a bloated price is not out of the question for customer service. It's a matter of how they did the extra charge and the lack of transparency. I'm not complaining just to complain, it was misleading.
Click to expand...
The way they charged the extra $100 was by listing the purchase price $100 higher. I see nothing clandestine about that. Now I have to ask...given you they slapped you and your lady in the face why are you even considering following through on the purchase (even if they do price match)? Obviously BestBuy has demonstrated they're not worthy of your business.
 
CerebralX said:
If this isn't the definition of American greediness, I don't know what is.
Click to expand...

Because greed doesn't exist outside the U.S.? Have you ever taken a look at the cost of some of German car maker's options? OPEC nations once did a great job ensuring a barrel of oil was priced sky high. China's elite class lives off the sweat and tears of it's low wage work force. Greed is human nature, not an American value.
 
dude just dude said:
First off, They haven't said they're price matching.
Second off, wow there are a lot of jack asses who are doing nothing but trying to hate in this thread
Click to expand...
Whether they price match or not is irrelevant. They slapped you and your lady in the face. They've already committed the crime. Yes, a lot of jackasses hating on BestBuy.
 
dude just dude said:
First off, They haven't said they're price matching.
Second off, wow there are a lot of jack asses who are doing nothing but trying to hate in this thread
Click to expand...
Well. You claimed that they made it seem like local taxes... how you come to that conclusion based on a list price is beyond me. I’m really not trying to be a jerk, I just don’t understand how this was deceiving, in any way.

As far as price matching , they were. The community ruined it. People complained all over Facebook and Twitter and they decided to just pull the whole thing. I’d still absolutely try and call in if I were in your shoes. Be polite. Explain your concerns. Go from there.

The irony here is that this has been how they’ve sold iPhones since as far back as I can remember. Their buy out list price is always higher and yet they’ve always been willing to price match. The entitled folks of social media got a Best Buy to rethink things, apparently.

I’m convinced social media does way more harm than good. Disseminating fake news galore and now this lol. Look at how many people “didn’t even know they should be mad”.
 
Last edited:
After speaking with Best Buy representative on the phone, I'm going to wait to see what they officially do. Their customer service is getting slammed over there, and I honestly felt bad for their customer service reps. Best of luck to everyone out there with their phone orders, and I hope everyone gets taken care of.
 
Last edited:
dude just dude said:
Done trying to have a conversation- deleting my comments and will deal with it. If you didn't pre-ordre and have this problem, you shouldn't be complaining. It's the fact that it wasn't clearly marked that they were charging more for the phone, and if you can't get that, than that's all good, but it's misleading when any other retailer would list out what extra charges were added. If they had published they were going to be charging an extra $100, I would have just ordered through Apple at the same time and not have to go through this. It's only because I was trying to order through Best Buy that this is an issue, and that is what people are saying here. Not that it's not possible for them to do this, not that $100 is such a massive amount of money it's life or death, but it's enough for me to change my shopping habits, and it's enough for some people to say "NO, i'll just order direct from now on."
Click to expand...
Listen. I was polite and cordial.

Like everyone you absolutely have the right to vote with your wallet. Nobody is even arguing against you on this. We are all just saying that Best Buy in no way deceived their customers. Nobody *anywhere* points out when their prices are higher than the competition.

Anyway, best of luck with your price match. I mean it. Call now. Sooner rather than later. Some in this thread are reporting they got refunded.
 
  • Like
Reactions: Zaned303 and dude just dude
pl1984 said:
I find such a statement ironic given it's being posted on a web site devoted to a company which became the largest, by market capitalization, in the world by gouging its customers.
Click to expand...

I find the comparison in your reply not ironic but ridiculous.

But you probably find irony around every corner in a round room.
 
dude just dude said:
Done trying to have a conversation- deleting my comments and will deal with it. If you didn't pre-ordre and have this problem, you shouldn't be complaining. It's the fact that it wasn't clearly marked that they were charging more for the phone, and if you can't get that, than that's all good, but it's misleading when any other retailer would list out what extra charges were added. If they had published they were going to be charging an extra $100, I would have just ordered through Apple at the same time and not have to go through this. It's only because I was trying to order through Best Buy that this is an issue, and that is what people are saying here. Not that it's not possible for them to do this, not that $100 is such a massive amount of money it's life or death, but it's enough for me to change my shopping habits, and it's enough for some people to say "NO, i'll just order direct from now on."
Click to expand...
You shouldn't be complaining even if you did pre-order:
  1. I've seen no evidence of deception on behalf of BestBuy
  2. Given one above you agreed to whatever price they were selling it for.
If you were OK with paying $1,100 before you found out the suggested retail price was $1,000 (and that other places were selling it for $1,000) why are you no longer OK paying $1,100?

I'm not trying to be a jerk either. But to say you were deceived is wrong. Furthermore I do not see why anyone would follow through on an as yet fulfilled order from a company they're accusing of having deceived them. It doesn't make sense.
[doublepost=1509486748][/doublepost]
Robert.Walter said:
I find the comparison in your reply not ironic but ridiculous.

But you probably find irony around every corner in a round room.
Click to expand...
Do you deny Apple makes a larger profit on the iPhone than BestBuy? Do you deny Apple has become the worlds largest company, base on market cap, through selling products at high profit margins? If not what is ridiculous about my comparison?

From what I've seen the iPhone X does nothing the iPhone 8 doesn't do yet people are willing to drop $300 more for it. If that's not gouging then I don't know what is.
 
  • Like
Reactions: Zaned303 and lordofthereef
Maybe it has something to do with a current promotion on credit cards (Citibank) for 5% off Best Buy purchases until the end of the year. I assume Best Buy sponsors these rebates but they have less margin to lose on the iPhone?
 
Best Buy: "Although there was clearly demand for the unactivated iPhone X, we've decided to ignore that demand and throw a little tantrum. Because sometimes when we get called out by our customers for trying to rip them off that has a cost. And this is their punishment. "

I don't know why I give this company any business. The experience in their stores is usually miserable. And here's proof that the problem starts from the top down.
 
Last edited:
I personally don't have a problem with BB. I actually stopped shopping there a few years ago until they started price matching then I started making most of my purchases there again.

Now that Amazon has shot themselves in the foot and started collecting tax instead of fighting the states on the issue, (which they could have done. But, decided not to hold their ground because states do not have a right to charge sales tax with no presence in the state. Even if there are some other new laws saying otherwise the courts have got it wrong.) AMAZON has basically lost my business and I used to buy A LOT on there. I suspect there is some collusion in the whole tax thing. There is no reason to buy on Amazon if I can get it somewhere else with Brick and Mortar price matching.

Although I understand BB's thinking in the situation however, too bad. Use it as a vehicle to get people in the door. They would end up profiting off not making much margin on the unlocked device and make a fortune in their overpriced cases and screen protectors that people will need ESPECIALLY considering the new dimensions of the iPhone X. Just stupid!!

I have much more anger towards apple over BB because Apple is one of the GREEDIEST companies you will ever encounter. If you don't realize that you are a fool. I have much contempt for Apple for many of the things they do and the way they conduct business, EVEN with other businesses. There are countless instances of other companies they deal with complaining and filing lawsuits over their incessant greed, and how Apple essentially gives them no room and contracts them into a corner. Apple is a HUGE corporate bully.

They are mostly to blame. Your anger should be more directed toward Apple you mindless fanboys. If they allowed people selling their device more margin this would most likely not happen. If it did, you could reliable point the finger at the retailer for bad business practice relating to its customers. In addition to that APPLE is the Gestapo of the industry, with their tightly controlled and manicured contracts and operating environments. They obviously DO NOT have a problem giving BB no margin and allowing them to charge over retail for their device. (Another check box in Apples disgusting greed column) instead of making sure their loyal fans don't get ripped off by an authorized retailer of theirs.

The statement, i mean excuse that BB gave to justify it, however was absolutely horrendous and inexcusable.

Another problem is none of this will ever stop as long as people who have more money than brains continue to allow this type of thing to happen. We as consumers have to stop kicking and screaming about everything and keep your wallet in your pocket when you are pissed off.

FULL DISCLOSURE: I have not pre-ordered or plan on getting the iphone X because I feel that a $300 premium to unlock my iPhone a different way is ridiculous. The iPhone X is a swing and a miss from a design perspective. If you disagree, do you really think when they had this thing on the drawing board that the notch was part of their plan? I really doubt it. It's obvious Apple couldn't really get their s**t together in time to release it right, as it seems to keep happening more and more with them. They are SO ARROGANT and it really shows. The execs count their millions while not progressing much, hence the last 4 years of the iPhone and much of their other products not progressing at the same rate as their competition.

Everyone will settle for it and think it's incredible. Apple's stock price will most likely set new highs. But that would exemplify everything I'm talking about with their greed and the endless lemmings they rely on, without their feet being held to the fire. Shame on you for not expecting more for your hard earned money. Many will say how great it is to justify their purchase or to make themselves feel better, when deep down its just another iphone that doesn't really do that much more. You are being taken advantage of. I'm sure it will be a good phone. But I'm sorry, a beta product that is a half assed effort rushed to market and still having production constraints is not worth $1149 plus tax or a good example of a company that is on top of their game anymore.
 
Last edited:
  • Like
Reactions: pl1984
Wow, a lot of ridiculous people are commenting. The great thing about a free market is YOU DO NOT HAVE TO BUY FROM BEST BUY! Let them sell the iPhone for whatever they want, and if you can find a better deal, that is where your money will be spent. To actually act like Best Buy has cornered the market or is gouging is a complete misunderstanding of general market principles.

Best Buy is in it to make money, so let them. If they start charging prices that people can’t afford while their competition steals their customers, Best Buy will adjust to compensate.
 
  • Like
Reactions: Dave41305, Syk and Zaned303
Tec972 said:
Another problem is none of this will ever stop as long as people who have more money than brains continue to allow this type of thing to happen. We as consumers have to stop kicking and screaming about everything and keep your wallet in your pocket when you are pissed off.
Click to expand...
I would hazard a guess a lot of people buying iPhones don't meet this criteria. I see all kinds of people who, from a sound financial footing, shouldn't be buying a new iPhone.
 
Hey Lordofthereef, that wasn't because of you at all, and sorry if it came off that way.
I just spoke with customer service and it sounds like the best way to take care of the situation is to let the phones get delivered, and go into your local BestBuy and talk with a manager there. They said their hands are tied with pre-orders, but once they're fulfilled, it's your phone and you can go talk with a manager at a store and they can advise customers there.
 
Last edited:
  • Like
Reactions: lordofthereef and Zaned303
pl1984 said:
I would hazard a guess a lot of people buying iPhones don't meet this criteria. I see all kinds of people who, from a sound financial footing, shouldn't be buying a new iPhone.
Click to expand...

So they would be in the category of lacking money and brains? LOL ;)
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back