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Can this be a loophole to change my iPhone eligibility date?

kannesss said:
it just depends on everything they feeel like that day sometimes.:(
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I think a customers account history plays the most significant role. The rep reviewed my account and then made a decision. She did not just say "I'm in a good mood today, sure I'll help you out..." :)
 
lavrishevo said:
I think a customers account history plays the most significant role. The rep reviewed my account and then made a decision. She did not just say "I'm in a good mood today, sure I'll help you out..." :)
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The account plays a role but not always and not with every rep.
I got a perfect account history, never a late payment with 3 lines in a family plan and longtime customer since 1998.
They still didnt care or consider to offer me an early upgrade before when I asked and wouldnt budge even when I threatened to leave.
So yes it plays a role to some, others dont care whatsover and go by the book. Oh you been with us for over 15 years, who cares you gotta follow the rules just like everyone else. You're under contract, you gotta wait or pay the ETF.
Sorry to hear that you're leaving, we cant help you with that request. Have a good day:D
 
Applejuiced said:
The account plays a role but not always and not with every rep.
I got a perfect account history, never a late payment with 3 lines in a family plan and longtime customer since 1998.
They still didnt care or consider to offer me an early upgrade before when I asked and wouldnt budge even when I threatened to leave.
So yes it plays a role to some, others dont care whatsover and go by the book. Oh you been with us for over 15 years, who cares you gotta follow the rules just like everyone else. You're under contract, you gotta wait or pay the ETF.
Sorry to hear that you're leaving, we cant help you with that request. Have a good day:D
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LOL, I hear you. I didn't threaten anything. I just politely asked.
 
Just ask to be transferred to the retention department.
They will jump through hoops to keep you as a customer.
(Works even if you have standard plans)
(Its how I get free HBO/Showtime on Comcast)
 
ThisIsNotMe said:
Just ask to be transferred to the retention department.
They will jump through hoops to keep you as a customer.
(Works even if you have standard plans)
(Its how I get free HBO/Showtime on Comcast)
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Until someone successfully gets the iPhone eligibility date moved up, people ought to stop ********ting with methods that have not been proven to work specifically when it comes to the new iPhone.
 
JayLenochiniMac said:
Until someone successfully gets the iPhone eligibility date moved up, people ought to stop ********ting with methods that have not been proven to work specifically when it comes to the new iPhone.
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All I am pointing out is that many (scanned the posts) people try and get this done with customer service. That is the wrong tactic. You need to ask to be transferred to the retention department. They are instructed to give you stuff to keep you with the company.
 
Applejuiced said:
The account plays a role but not always and not with every rep.
I got a perfect account history, never a late payment with 3 lines in a family plan and longtime customer since 1998.
They still didnt care or consider to offer me an early upgrade before when I asked and wouldnt budge even when I threatened to leave.
So yes it plays a role to some, others dont care whatsover and go by the book. Oh you been with us for over 15 years, who cares you gotta follow the rules just like everyone else. You're under contract, you gotta wait or pay the ETF.
Sorry to hear that you're leaving, we cant help you with that request. Have a good day:D
Click to expand...

It really depends on the person or even call center you deal with. For one, some call centers are contractors. Second, sometimes you get a lot of a holes. In a row. Which is why I left Sprint.

I think the type of account you have makes a large difference. For example, I have a business account and get treated VERY well. I switched to the mobile share plan and the guy got the transfer date wrong....so I got a $75 credit.

It does suck there isn't any consistency....
 
linkgx1 said:
It really depends on the person or even call center you deal with. For one, some call centers are contractors. Second, sometimes you get a lot of a holes. In a row. Which is why I left Sprint.

I think the type of account you have makes a large difference. For example, I have a business account and get treated VERY well. I switched to the mobile share plan and the guy got the transfer date wrong....so I got a $75 credit.

It does suck there isn't any consistency....
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I hear you.
I think that's what pisses off most.
There is no consistency.
You call 4 different times and you get 4 different answers. Some reps make things up as they go, either guess, or just tell you what you want to hear to get you off the phone or tell you that they will call you back:D
 
Applejuiced said:
I hear you.
I think that's what pisses off most.
There is no consistency.
You call 4 different times and you get 4 different answers. Some reps make things up as they go, either guess, or just tell you what you want to hear to get you off the phone or tell you that they will call you back:D
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In customer service while finishing college. I know the tricks!:cool:
 
alent1234 said:
i was going to call and ask what the process was of closing my 4 line family account. that should get me an upgrade.

if that works i'll finally be at the point where all the lines upgrade at the same time
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IIRC one of the VRU options when you call is to cancel service. I'm not sure they're going to so more than tell you call back and press "6". ;)
 
Applejuiced said:
I hear you.
I think that's what pisses off most.
There is no consistency.
You call 4 different times and you get 4 different answers. Some reps make things up as they go, either guess, or just tell you what you want to hear to get you off the phone or tell you that they will call you back:D
Click to expand...

No consistency. At all.
 
Applejuiced said:
Actually the do look at it that way.
Ask any Verizon and AT&T customer that asked for an early upgrade because their phone broke, they lost it or any other reason.
They would bend the rules and let them get one but they told them any phone but the iphone.
Android phones, windows mobile phone not a problem. Ask for an iphone and forget about it.
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Actually, I got a iPhone 4S about 2 1/2 months on Verizon early for someone on my plan(secondary line) without a problem in January when you still had to order the phone on the iconic portal(for new phones that are in high demand). Also, have been with Verizon since 2003 with 2 lines and added 1 new line in 2009 and another in 2010. My bill was about $189 or so when I got the early upgrade.
 
ThisIsNotMe said:
All I am pointing out is that many (scanned the posts) people try and get this done with customer service. That is the wrong tactic. You need to ask to be transferred to the retention department. They are instructed to give you stuff to keep you with the company.
Click to expand...

Regardless, it won't work for the new iPhone. People have tried.
 
JayLenochiniMac said:
Regardless, it won't work for the new iPhone. People have tried.
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I am not 100% sure about ATT, but I know this wouldn't work with any newly released phone(that is receiving a lot of attention/demand) on Verizon. The reason being is the phone is considered "Iconic" and you have to order on a special portal that looks different from when you buy a phone that isn't new/ high in demand on Verizon(the people who pre-ordered the 4S on the VZ website last year have seen the portal) and this portal doesn't have the ability to do early upgrades. In fact, when a CSR tries to pull up the Iconic device they can't even choose it for a early upgrade. The first time I called to ask VZ for a iPhone early upgrade the 16gb 4S was still iconic and then I called about a week later and the 16GB was no longer in the portal and was sent to me. I'm sure ATT has something similar to "Iconic" devices.
 
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