Perhaps I am not seeing the same Steve Jobs you are.
I'd have to go dig up links to articles, but the Steve Jobs I am familiar with told customers to get bent whenever Apple did something customers didn't like. The most famous, "You're holding it wrong!" in relation to the iPhone 4.
Steve had a vision. And customers were not going to get in the way of his vision.
Your problem isn't with Tim Cook, whom Steve hand selected for the purpose of PROTECTING Apple by being a caretaker. Your problem is with Jony Ive, the lead designer for the period of time you claim Apple lacked innovation and was lagging the competition.
I'm no great fan of Tim, but Jony Ive bears a lot of the responsibility here.