This is not true, but thanks anyway.
Many/most of us have these correct plans and the activation does not work.
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Cannot set up cellular on Series 3: Says AT&T not supported
- Thread starter NJRonbo
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This is not true, but thanks anyway.
Many/most of us have these correct plans and the activation does not work.
I know this doesn't help anyone in this thread that's having legitimate issues, but AT&T certainly is activating S3 watches. I activated mine Friday evening without a single hitch.
Hopefully this is just a case of their servers being a bit overwhelmed at the moment and will settle down over the next several days.
Hopefully this is just a case of their servers being a bit overwhelmed at the moment and will settle down over the next several days.
Not sure how helpful it is other than to give people hope that they should be able get their S3's activated soon-ish. I activated mine Friday evening. Maybe their activation systems are a bit overwhelmed during this initial spike? I dunno.
Hope things get resolved soon!
Your was bought from Apple? (Not att)I know this doesn't help anyone in this thread that's having legitimate issues, but AT&T certainly is activating S3 watches. I activated mine Friday evening without a single hitch.
Hopefully this is just a case of their servers being a bit overwhelmed at the moment and will settle down over the next several days.
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I tried one on Friday night and the other yesterday and both same failure
Glad you got it works!
I asked you about a Business plan since you indicated that you had a business plan earlier in the thread. You actually have what is know as an IRU ( individual pays for the account) vs a CRU (business pays for the account) account that is connected to a FAN (Foundation Account Number) or the newer AT&T Signature Program. A true business line requires that the someone that is authorized to manage has to approve the new line.
On why you had a new iPhone 5 with the AT&T Unlimited Mobile plan. When a line is added manually as yours was setup earlier, because your EID was indicating "already active". The system did not know what device was actually added until is it actually connected to the cellular network. In this case it was because there was no ICCID information. This is because of the eSIM. There is no ICCID until the eSIM is actually populated during the final device activation.
It will change when your watch is actually connected to the cellular network. Every time a cellular device connects to a cell it broadcasts aka announces "here" I am and this is what type of device I am.
Dave
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Sorry but there is / was nothing wrong with your plan. We have had may reports of others with your plan getting activated. The steps about setting up Wi-Fi calling on your iPhone is because "Wi-Fi" is required for the LTE watch. It is the "other devices" part that allows your paired watch to make Wi-Fi calls.
Changing the plan works not because is it runs a specific Workflow for your entire account aka "the easy way" for the CSR, they are really not trying to "up sell" just a way to get the account update. This is also why the always want to move customers off the Grandfathered Plans. For these older plans the CSR has to do manual updates to the account and to be honest many just don't remember the old manual process.
Dave
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Yes you can switch plans at any time. Only issue is what the system does with any "Roll-over" data. If you switch plans on myAT&T you lose any "Roll-over" data. If done correctly by a phone CSR or at a Corporate Retail location, they can make the adjustment to keep / read your "Roll-over" data.
In your specific if you have a large bucket of "Roll-over", call or stop by a retail location and they can re-add it to your account. Some reps may push back or say it is not possible, it is not just be polite but firm that it was AT&T that broke your current plan in the first place.
Dave
Like others, I still am unable to setup cellular although the CS Rep has manually entered my watch particulars into my account. When trying to connect I get the Oops... message with an error code of EDS0241. Does anyone actually know what this error code is?
Well ATT was able to delete the reserved numbers and add a new number but still no luck. They are saying I need to get a new Apple Watch because the IMEI could be corrupt.
It has been proven in this thread, you don't have to!I will never give up my gudp
Just keep reminding them that you are not adding a normal cellular device. You want to add a "Wearable" plan and specify the AT&T Unlimited Wearable Plan for $10. They need to use the EID and IMEI for your watch both are on the box for your watch.
Dave
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This makes no sense, the IMEI is hard coded in the watch. No activity that you could perform or that the rep could perform would "corrupt" the IMEI.
What is your current problem / error message?
Dave
Dave,
I’m sorry I meant IMEI number. I had the confirmation email about activating in 24 hours (48 hours ago) the error message that says Hmm something’s not right EDS4007. I can’t manually add the IMEI on BYOD and they can’t add IMEI even though they deleted the reserved line.
From the watch, you can remove the Unlimited Wearable plan but based on early testing, it does nothing to the actually Cellular account. This means that you can remove it from the watch but to not be charged $10 a month in an on going basis you should contact your carrier to actually remove the plan from your Cellular account.
Another neat thing, the LTE watch allows you to have multiple wearable and you can switch between them. Just remember that your paired iPhone and your LTE watch have to be on the same post paid billing account to function fully.
Dave
For the iPhone you have, did you activate it by swapping the SIM card from your previous iPhone or did you actually go though activation process with the SIM provided with your iPhone?
Well the final rep who deleted the pending profiles and added a new profile was on to something. After a few minutes of being on hold for the activation department I went into the AppleWatch app and it finally activated!!!
In your case, there is still a pending activate in the system that is tied to your watch based on the EID and IMEI. This is what is giving you is correct in your situation. Someone inside AT&T has to find pending activation and delete it or push it through.
I know that this is not helping you get your watch activated but tomorrow the regular team will be back that should be able to find and fix your current issue. If you want to keep working on this until tomorrow. We can look at a few things from this side. Go to this link at let us know what it returns when you enter your EID and IMEI?
Link: https://www.att.com/shop/easyactivate/coamoffdevice/deviceinfo.html
Dave
Thanks for your help Dave. The rep did delete all pending activations. 4 in total I guess. After 5-10 minutes I decided to give it another try and it finally went through.
Still having NO luck with my cellular setup!!- When I bring up the att site via the Apple Watch app, god forbid I have to switch screens it closes my att session!
- When I try to use the number sync option it does not send me the sync code, since my watch is still on the setup screen (Apple logo).
That means that there is already a pending activation that is tied to your EID and IMEI and you are trying to submit another request with the same information.
If you did not get an email with a new phone number for your watch, I don't think the CSR completed all the steps. What do you see when you log in to myAT&T? Looking for devices and all plans on your account.
Dave
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Yes, that is what they told me. I don’t think it is true but clearly they are having trouble verifying the numbers (in my case it was the EID number that was corrupt or wrong).
I was so tired of dealing with it (was told by two different reps that my “sim” was the wrong number) that I did exchange watches. I also suspected that all the different ways I had tried to activate might have confused their system. So I decided to start “fresh” even though it has been shown by Dave that this isn’t necessary.
So...if you live nearby a store and they have your watch in stock swap it out. Pair it in the store and try to activate (I couldn’t). It it doesn’t work, hightail it to a corporate AT&T store and have them activate it (might take a couple of reboots and a repairing of the Watch). Worked for me and “only” took an hour and a half.
If you aren’t near a store but have a good AT&T corporate store close you could try going there first.
My Devices show my 2 iPhones and a Samsung Gear S3 LTE. I do not have the Gear S3 anymore and I think they set the new Apple Watch to use the same number???
You can't actually use the NumberSync feature under myAT&T. That is for the other wearables. There are 2 NumberSync's one is just NumberSync for other devices and it uses the sync code. For one for the LTE watch is NumberSync AT&T Apple Watch(Cellular) and you can't access directly. Your NumberSync is done as part of the setup from your iPhone.
I think my setup was interrupted when my phone went to sleep in the middle of the initial setup Friday. I was giving a new phone number (watch) before my iPhone went to sleep closing the browser session, and I’ve been stuck ever since! ATT might need to erase everything and set me up from scratch???
- When I bring up the att site via the Apple Watch app, god forbid I have to switch screens it closes my att session!
- When I try to use the number sync option it does not send me the sync code, since my watch is still on the setup screen (Apple logo).
So next we need to know exactly where you are when you are switching screens?
Dave
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Yea the Samsung Gear S3 LTE line has to go. It is already complete activated. They have to setup a new line with your EID and IMEI it has to be the AT&T Unlimited Wearable plan.
Dave
After I click setup cellular (via the Apple Watch app) I log into myAT&T and then I get dumped into the bill summary screen, with no further guidance/instructions.
Forgot to mention when I go into my details on att site it shows me a new number, assuming that’s for my watch. But, I don’t have a cellular plan show up on the watch.
Any help would be greatly appreciated!!
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