Cannot set up cellular on Series 3: Says AT&T not supported

[KG87]

Hi everyone-

I was one of the earliest posters in this thread, explaining serious trouble I had activating my watch on Friday morning. I have been receiving the ‘Oops’ message from AT&T this whole time. About an hour ago, I began getting an endless loop of login windows instead of the ‘Oops’ message and then about 3 minutes ago it finally took me through the proper AT&T setup page again.

I’m happy to say it now works! I FINALLY have LTE on my watch. I didn’t call AT&T again to do anything, I didn’t go into the store again, but I believe AT&T may have fixed something on the back end.

I would suggest everyone with problems give it a try again now through the Watch app and see if they have the same success. It didn’t require any restarts of the watch or phone.

 

[bsb7140]

This is what AT&T is telling me now:

The ESIM that is programmed into your Gear watch is not set up properly to get this device up and running, in order to get your watches LTE working you would need to take this device back into an AT&T Store to have them reprovision you a new ESIM.

Keep in mind I dont have a gear watch. ha.

 

[dave006]

This is what AT&T is telling me now:

The ESIM that is programmed into your Gear watch is not set up properly to get this device up and running, in order to get your watches LTE working you would need to take this device back into an AT&T Store to have them reprovision you a new ESIM.

Keep in mind I dont have a gear watch. ha.

First, your watch is working and the eSIM is valid since you have LTE functional for Calling on your watch, right.

Yea you guessed correctly, they have no clue. Just for the "Record" and repeating... the eSIM is not "programmed", initially the eSIM is blank and during the initial watch setup or later if you did not configure LTE it receives data equivalent of a ICCD - the data that would normally be found a physical SIM, micro-SIM or a nano-SIM.

Now back to what you can do tonight: the issue that you are experiencing appears to be that NumberSyc did not completely work. Are you willing to restart the process to unpair your watch from your iPhone, making sure that you erase your watch. Next power cycle both devices and try the watches' initial setup again.

The fact that you already have a new number / plan on your account should be transparent to the process.

Dave

 

[bsb7140]

First, your watch is working and the eSIM is valid since you have LTE functional for Calling on your watch, right.

Yea you guessed correctly, they have no clue. Just for the "Record" and repeating... the eSIM is not "programmed", initially the eSIM is blank and during the initial watch setup or later if you did not configure LTE it receives data equivalent of a ICCD - the data that would normally be found a physical SIM, micro-SIM or a nano-SIM.

Now back to what you can do tonight: the issue that you are experiencing appears to be that NumberSyc did not completely work. Are you willing to restart the process to unpair your watch from your iPhone, making sure that you erase your watch. Next power cycle both devices and try the watches' initial setup again.

The fact that you already have a new number / plan on your account should be transparent to the process.

Dave

Yeah I will try that, they have completely screwed something up. Now the cell plan is completely gone from my account. When I try to set it up again I am getting error EDS0241. I am willing to restart the process if you think that will help. I also received a text saying numbersync has been removed. sigh.

 

[dave006]

I'll have them try... this was their response when asking if the 10$ plan was there

I see the Apple watch is linked to to the line (xxx) xxx-xxxx and it's having access for $10 to the Mobile Share Advantage 10GB

Just out of curiosity... where should the rep be seeing the EID? They claim to not see this number anywhere.

Is this the plan you currently have, Mobile Share Advantage 10GB?

Yes, the rep should be able to see / find the EID for your watch since there is an active line that is associated to. Just to be very clear, the rep should be able to see the EID, IMEI, and ICCID information which only appears after the eSIM is provisioned via the automated process (iPhone Watch app).

You might mention the eSIM is just like what a new Cellular iPad uses, it is not new or even special.

Dave
[doublepost=1506296808][/doublepost]

Yeah I will try that, they have completely screwed something up. Now the cell plan is completely gone from my account. When I try to set it up again I am getting error EDS0241. I am willing to restart the process if you think that will help. I also received a text saying numbersync has been removed. sigh.

That email is actually a good thing in this case since your previous NumberSyc was a mess.

Dave
[doublepost=1506297237][/doublepost]

Hi everyone-

I was one of the earliest posters in this thread, explaining serious trouble I had activating my watch on Friday morning. I have been receiving the ‘Oops’ message from AT&T this whole time. About an hour ago, I began getting an endless loop of login windows instead of the ‘Oops’ message and then about 3 minutes ago it finally took me through the proper AT&T setup page again.

I’m happy to say it now works! I FINALLY have LTE on my watch. I didn’t call AT&T again to do anything, I didn’t go into the store again, but I believe AT&T may have fixed something on the back end.

I would suggest everyone with problems give it a try again now through the Watch app and see if they have the same success. It didn’t require any restarts of the watch or phone.

First, great that you got your watch up and running!

It might give some others false hope. Your problem was that your activation was stuck in the AT&T system backlog. Someone just cleared the backlog. That's why you were getting the Oops message as you were trying to re-add a line with the same EID and IMEI as the pending activation.

Dave

 

[bsb7140]

Is this the plan you currently have, Mobile Share Advantage 10GB?

Yes, the rep should be able to see / find the EID for your watch since there is an active line that is associated to. Just to be very clear, the rep should be able to see the EID, IMEI, and ICCID information which only appears after the eSIM is provisioned via the automated process (iPhone Watch app).

You might mention the eSIM is just like what a new Cellular iPad uses, it is not new or even special.

Dave
[doublepost=1506296808][/doublepost]
That email is actually a good thing in this case since your previous NumberSyc was a mess.

Dave
[doublepost=1506297237][/doublepost]
First, great that you got your watch up and running!

It might give some others false hope. Your problem was that your activation was stuck in the AT&T system backlog. Someone just cleared the backlog. That's why you were getting the Oops message as you were trying to re-add a line with the same EID and IMEI as the pending activation.

Dave

Yep thats my current plan... chatting with someone else now. Until we can figure out whats causing the error there's no point to restart the process because it wont let me set up cellular.

 

[dave006]

Well if you are still chatting you might considering asking the rep to remove the line from your plan and setup a new line and park the EID and IMEI on the line before you start over.

Dave

 

[bsb7140]

Well if you are still chatting you might considering asking the rep to remove the line from your plan and the setup a new line and park the EID and IMEI on the line.

Dave

I will try that! Right now my ICCID is blank on the phone and the watch reads no sim. They can't figure out what they did!

 

[malikkamran]

can I use lte in Pakistan

 

[dave006]

can I use lte in Pakistan

Short answer is maybe. You need to find an Apple Watch (GPS & LTE) that uses the same LTE bands that are available in Pakistan. Here is a link to choose one of the 3 regional versions of the watch.

Link: https://www.apple.com/watch/cellular/

The next challenge is to find a cellular carrier in Pakistan the has the required LTE bands and also has a way to sync the phone number from your iPhone and the other phone number from your watch.

Dave

 

[Macpee]

I’ve been reading through the posts but don’t seem to find one that answers my issue. I bought the Series 3 with cellular on Friday. I already have AT&T for my cell phone and iPad Pro. I have been trying since then to activate the cellular on the watch. I was on the phone with AT&T on Friday and they said it was a system issue that would be fixed Saturday morning and that I would get a call from AT&T. No call on Saturday so I spoke to another AT&T custome support rep and was told the problem would be fixed today. I tried to set up cellular through the Apple Watch app and got a message from AT&T that I couldn’t log in since I had tried too many times. They said wait 24 hours and that I would get a call today. I waited 25 hours and no call so I called AT&T again. Stil got the run around. Now I’m told it is a known issue and that it will be at least four days before I get a call from AT&T. Anyone or everyone having this problem? I can log in to AT&T using the MyATT app on my iPhone but I can’t using the set up cellular through the Apple Watch app. Apple customer support says its an AT&T issue. Any suggestions?

 

[dave006]

Thanks for a thorough post. Yes it is a Carrier issue but AT&T is not alone, T-Mobile, Verizon and Sprint are all having issues.

First we need to know if you can log in to your myAT&T from a web browser from your iPhone or maybe your iPad Pro? and second what plan are you on: Individual Family or Mobile Share?

Yea, the phone reps are trying but some are prone to making up stuff when they don't really want to say "I don't know how to help you" just to get you off the phone.

Dave

 

[JaisHTX]

Thanks for a thorough post. Yes it is a Carrier issue but AT&T is not alone, T-Mobile, Verizon and Sprint are all having issues.

First we need to know if you can log in to your myAT&T from a web browser from your iPhone or maybe your iPad Pro? and second what plan are you on: Individual Family or Mobile Share?

Yea, the phone reps are trying but some are prone to making up stuff when they don't really want to say "I don't know how to help you" just to get you off the phone.

Dave

I have a mobile share plan. Ordered the watch through AT&T and it should be here in a couple weeks. They have already assigned it a phone number on the order status page.

Will there be an issue with the mobile share plan? There didn't seem to be any as I read and acknowledged all the T's and C's throughout the order process.

 

[dave006]

Well it should work the first time you try. Your Mobile Share plan is fine. The fact that you already a phone number assigned it just fine. It indicates that you ordered you watch directly from AT&T. Once your watch is boxed, it will be scanned and the EID and the IMEI will be associated to this new number.

Once you open your watch and check it out it should be ready to go. Just a reminder since it will be a couple of weeks, you will want to make sure to check for any Carrier updates on your iPhone. Go to Settings > General > About.

If all else fails swing by here for the latest "what, it does not work" information.

Dave

 

[Macpee]

Thanks for a thorough post. Yes it is a Carrier issue but AT&T is not alone, T-Mobile, Verizon and Sprint are all having issues.

First we need to know if you can log in to your myAT&T from a web browser from your iPhone or maybe your iPad Pro? and second what plan are you on: Individual Family or Mobile Share?

Yea, the phone reps are trying but some are prone to making up stuff when they don't really want to say "I don't know how to help you" just to get you off the phone.

Dave

[doublepost=1506302558][/doublepost]I can log in to MyAty using a browser and I have the Mobile Share plan.

 

[dave006]

I will try that! Right now my ICCID is blank on the phone and the watch reads no sim. They can't figure out what they did!

Your watch will not have an ICCID number until the setup process is complete and the eSIM is configured. Think of the eSIM as a virtual SIM that's what confuses the reps. The are used to already having the ICCID information from a real SIM.

Dave
[doublepost=1506302943][/doublepost]

[doublepost=1506302558][/doublepost]
I can log in to MyAty using a browser and I have the Mobile Share plan.

OK now that we know that you can access myAT&T, we need for you to check there again and verify that you do or don't have a new phone number on your Mobile Share plan.

If there is no new number, I would suggest your power cycle your iPhone and Watch and trying to activate Cellular again.

If there is a new number does it have a plan associated with it?

Dave

 

[Macpee]

Your watch will not have an ICCID number until the setup process is complete and the eSIM is configured. Think of the eSIM as a virtual SIM that's what confuses the reps. The are used to already having the ICCID information from a real SIM.

Dave
[doublepost=1506302943][/doublepost]
OK now that we know that you can access myAT&T, we need for you to check there again and verify that you do or don't have a new phone number on your Mobile Share plan.

If there is no new number, I would suggest your power cycle your iPhone and Watch and trying to activate Cellular again.

If there is a new number does it have a plan associated with it?

Dave

[doublepost=1506305972][/doublepost]I have a new number.
[doublepost=1506306016][/doublepost]

Your watch will not have an ICCID number until the setup process is complete and the eSIM is configured. Think of the eSIM as a virtual SIM that's what confuses the reps. The are used to already having the ICCID information from a real SIM.

Dave
[doublepost=1506302943][/doublepost]
OK now that we know that you can access myAT&T, we need for you to check there again and verify that you do or don't have a new phone number on your Mobile Share plan.

If there is no new number, I would suggest your power cycle your iPhone and Watch and trying to activate Cellular again.

If there is a new number does it have a plan associated with it?

Dave

The new number is on the mobile share plan

 

[cseggleton]

This is what AT&T is telling me now:

The ESIM that is programmed into your Gear watch is not set up properly to get this device up and running, in order to get your watches LTE working you would need to take this device back into an AT&T Store to have them reprovision you a new ESIM.

Keep in mind I dont have a gear watch. ha.

somehow i was provisioned an LG 500...ha!! thankfully after numerous calls to support i was up and running early this morning.

 

[dave006]

OK that's a good sign, just to make sure it says $10 for that line rather than $20?

I would try power cycling your iPhone and the watch and trying again with the cellular activation step.

Dave

 

[mizzourah]

Just want to say dave006 - thanks for all your help in here - so many replies to help - wish you were local - I would buy you a beverage.

 

[Rayfire]

Just want to say dave006 - thanks for all your help in here - so many replies to help - wish you were local - I would buy you a beverage.

+1

Many thanks for your help @dave006.

 

[bruinsrme]

This is what AT&T is telling me now:

The ESIM that is programmed into your Gear watch is not set up properly to get this device up and running, in order to get your watches LTE working you would need to take this device back into an AT&T Store to have them reprovision you a new ESIM.

Keep in mind I dont have a gear watch. ha.

I was told the same thing...

 

[scrobert]

I’ve been watching this thread as I’ve had problems all weekend. Would get error Oops...something wrong.

Until tonight. I went into the Watch app and the cellular setting setup seemed to have reset (no more error) and I was able to get the watch connected.

Good luck!

 

[dave006]

I was told the same thing...

Out of spite, I would like someone take they up on this crazy idea. There no way for a store rep to re-provision the eSIM. There is nothing 'in store" that a rep can do vs a phone rep other hand you a new physical SIM.

The reason they suggest this is because anytime you need a new SIM, the fastest solution was to swing by a Corporate Retail location and get a new SIM. So eSIM is equal to a physical SIM.

What is the current state of your watch activation?

Dave

 

[Macpee]

OK that's a good sign, just to make sure it says $10 for that line rather than $20?

I would try power cycling your iPhone and the watch and trying again with the cellular activation step.

Dave

No joy. Still won’t let me set up cellular.