Uh oh Dave is turning to the dark side ;-). Can I just say thanks to Dave who has really been working most of this whole weekend to try to get us working on our watches (he and dolphin got me up and running). He’s got to be getting a little crazed by now..
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Cannot set up cellular on Series 3: Says AT&T not supported
- Thread starter NJRonbo
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Uh oh Dave is turning to the dark side ;-). Can I just say thanks to Dave who has really been working most of this whole weekend to try to get us working on our watches (he and dolphin got me up and running). He’s got to be getting a little crazed by now..
So what happens? Earlier you indicate it was in a loop and would not allow you to log in to myAT&T from your iPhone during setup?
Dave
Well I am back and worse off than before.... they changed the number and parked the EID and IMEI. It shows up as an Iphone 5s. However, I can't setup cellular via the app, I get error EDS0241. In my online account my watch is now listed separately from my phone/iPad via drop down. I can go to manage numbersync but its just an endless loop of logging in and nothing happens. The rep had me go to activate my watch online and of course its telling me my EID is already active. They are absolutely clueless..
The part about an iPhone 5 is fine. That will get updated when your LTE watch actually connects to the AT&T cellular network.
OK, lets see what your iPhone thinks about the cellular status on your iPhone since it might think there is already a plan. Open the Apple Watch app.
Dave
OK, lets see what your iPhone thinks about the cellular status on your iPhone since it might think there is already a plan. Open the Apple Watch app.
- Tap the My Watch tab, then tap Cellular.
- Tap
next to your carrier at the top of the screen.
- Tap Remove [carrier] Plan. Tap again to confirm.
Dave
Yep
Nobody knows what that error correlates to. One guy told me it meant that my EID/IMEI were parked, but that they definitely weren't parked. This is also the same guy who told me to go in so they can flash me a new eSIM.
Yep have tried that.. that's when I get the error EDS0241. It doesn't even ask me to log-in. Says gathering information from my phone and then hits the error.The part about an iPhone 5 is fine. That will get updated when your LTE watch actually connects to the AT&T cellular network.
OK, lets see what your iPhone thinks about the cellular status on your iPhone since it might think there is already a plan. Open the Apple Watch app.
Try to activate cellular again.
- Tap the My Watch tab, then tap Cellular.
- Tap
next to your carrier at the top of the screen.- Tap Remove [carrier] Plan. Tap again to confirm.
Dave
Nobody knows what that error correlates to. One guy told me it meant that my EID/IMEI were parked, but that they definitely weren't parked. This is also the same guy who told me to go in so they can flash me a new eSIM.
That’s what still happens. I can’t access Att through the setup cellular function of the Watch app. I get the same error message that I’ve logged in too many times. I can log on with the MyAtt app though.
Well that is much further along then most. Just to be clear are you trying to this while your watch only has LTE access?
What happens when you are with Wi-Fi or Bluetooth to your iPhone.
Also just to verify: You already setup your email accounts in the Watch app?
Dave
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I hate to go down this path but I have to suggest it any way. I would unpair your watch and then start the watch setup again.
Dave
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Dave006
That’s correct LTE only. Everything works 100% when the phone is on via Bluetooth, WiFi or Network (or singular variants of those/tested)- the minute all three are dropped and it switches over-nothing data works IE: Native email app. Yes email is setup etc. as everything works 100% when phone is up and rocking. It’s like the watch needs to be segregated from the phone on att side as of now the watch is solely dependent on it. (except calling and text)
Thanks for all of your help- mighty nice of you for sure- ; )
That’s correct LTE only. Everything works 100% when the phone is on via Bluetooth, WiFi or Network (or singular variants of those/tested)- the minute all three are dropped and it switches over-nothing data works IE: Native email app. Yes email is setup etc. as everything works 100% when phone is up and rocking. It’s like the watch needs to be segregated from the phone on att side as of now the watch is solely dependent on it. (except calling and text)
Thanks for all of your help- mighty nice of you for sure- ; )
No problem happy to be of any help. I am a little confused by part of your update. You mentioned that you could perform calling and text from your Watch using LTE. The watch can't do SMS/MMS Txt messages unless your iPhone is on and connected to the cellular network or via WI-Fi, it does not have to be in the same room or even a 1000 miles away. The iPhone must be on.
Dave
Dave
Dave that is 100% correct- I can call and text with my phone off. I re-read att info and Apple site info and it specifically states you can do those following with the phone off. I confirmed with Att to. They just don’t understand why my apps are looking for the phone over going straight through lte or our home WiFi.
First I am trying to cause an issue but we need a common baseline of what you can do on your LTE watch while your iPhone is off.
What is odd and confuses me. You can't use SMS/MMS Txt on the watch if your iPhone is not on and connected to the carrier's network. This do to the way NumberSync works.
Here is the information from the AT&T site: SMS/MMS text messaging requires that your synced smartphone must be powered on so SMS/MMS messages may be forwarded to your watch. iMessage must be enabled and your smartphone must be connected to the AT&T network via either a cellular or Wi-Fi connection. If using a Wi-Fi connection, your smartphone must have Wi-Fi calling activated.
Is it possible that you are using iMessage vs SMS/MMS? While iMessage works fine when the iPhone is off, SMS/MMS messaging does not work.
Dave
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this is the same exact problem I have. EVERY single rep I talk to has no idea how to fix it, they went as far as submitting a engineering ticket to fix it with an estimated resolution by October 3rd.
I just want to use my watch.
this is the same exact problem I have. EVERY single rep I talk to has no idea how to fix it, they went as far as submitting a engineering ticket to fix it with an estimated resolution by October 3rd.
CRAZY!? This might sound old school but write a letter to HQ
Corporate Address
Apple
1 Infinite Loop
Cupertino, CA 95014
(408) 996–1010
Or https://www.apple.com/leadership/
I’ve heard it’s first initial last name @ apple of course This is such a bummer but if we express this to the top
maybe they can help bridge the gap
Dave:
That could be true, as the devices I have been testing with are Apple to Apple and not an advertisement old school sms etc.
So in regards to email shouldn’t that work the native outlook looking icon?
Thanks again
That could be true, as the devices I have been testing with are Apple to Apple and not an advertisement old school sms etc.
So in regards to email shouldn’t that work the native outlook looking icon?
Thanks again
UPDATE:
The number associated with the watch now appears on myatt but shows up as a 5S.
When I start the process I am prompted to enter my iCloud information to get past the activation lock.
This weekend the store manager at the corporate store spent a total of 5 hours with me and ATT tech support.
Currently there is a (774)XXX-XXXX number associated with the phone.
Tried everything. The only step we weren’t able to have the tech support rep do was to clear out any device associations in Torch.
Every rep (3 in total) we spoke to kept saying the ICCID was needed before it could be activated on the network.
We know that wasn’t needed.
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Dave,
Maybe my account isn’t set up correctly.
Could you, or anyone else for that matter, share the settings you see/saw on your account for the number sync settings?
Thank you in advance
The number associated with the watch now appears on myatt but shows up as a 5S.
New phone SIM was installed Sunday.
When I start the process I am prompted to enter my iCloud information to get past the activation lock.
This weekend the store manager at the corporate store spent a total of 5 hours with me and ATT tech support.
Currently there is a (774)XXX-XXXX number associated with the phone.
Tried everything. The only step we weren’t able to have the tech support rep do was to clear out any device associations in Torch.
Every rep (3 in total) we spoke to kept saying the ICCID was needed before it could be activated on the network.
We know that wasn’t needed.
[doublepost=1506335764][/doublepost]
Oops something went wrong.this is the same exact problem I have. EVERY single rep I talk to has no idea how to fix it, they went as far as submitting a engineering ticket to fix it with an estimated resolution by October 3rd.
[doublepost=1506337101][/doublepost]
Dave,
Maybe my account isn’t set up correctly.
Could you, or anyone else for that matter, share the settings you see/saw on your account for the number sync settings?
Thank you in advance
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For what it's worth (not much, surely, for those still having issues), I went to the Apple store and tried to pair a new watch (leaving my old series 2 and new-but-not-working series 3 paired as well). When attempting to set it up as a new device, it balked/spun a few times and kicked me back to the beginning of the cellular setup process. Then I attempted to "replace an existing device" (my new-but-not-working series 3), and it worked just fine. Unpaired and returned the old series 3, unpaired old series 2 and prepped for eBay. New series 3 is working fine, finally, two days and many frustrating troubleshooting hours later.
My advice: go to an Apple Store if you can and don't leave until you have a working watch. They are way more helpful than any carrier can or will be, and having someone sitting there with you in person (as opposed to on the phone) helps immensely.
My advice: go to an Apple Store if you can and don't leave until you have a working watch. They are way more helpful than any carrier can or will be, and having someone sitting there with you in person (as opposed to on the phone) helps immensely.
I actually did this and focused on the impacts of embedded SIM technology in an environment (carriers) that do not have processes fully built to support it, or a culture that understands the change in technology and how it impacts customers. I got a call back from Apple and we discussed it - it was a great example of customer service in action.
Success, I think!
Been on this thread all weekend. (Thanks Dave006) On Friday, I tried the Add your own device, and got a message it would be reviewed next business day. Early today, I got an email saying that order was cancelled. I checked my ATT account online, and there was no added number for the watch.
This morning, I tried again using the Apple Watch app on my iPhone. This time, everything went through on the iphone. Added the $10 dollar a month plan to my account. Got a text from ATT saying NumberSync for my wearable is synced. Check ATT online and the new number is there.
Went into my watch and clicked on Cellular. Plan says ATT. However status says "loading" for a few seconds and then says "No Connection".
I turned off my iPhone. Shut off my home wifi. Turned off my other iPhones and iPads.
Fired up a few apps like news and weather. They seemed to work. (Should they work on LTE only?)
Went into my watch and was able to dial out. Dialed out to ATT and several other numbers. Connected fine.
Update : Now dialing out does not seem to work.
However, I turned on my work iPhone and dialed the iPhone number, and it just rang and rang. Nothing showed up on the watch.
SO I not 100% sure the LTE is working.
I went into the iPhone watch app and it does show some data usage on the Cellular tab.
SO do you think it is working? Should it say connected? Should I unpair and repair the watch and the iphone?
Thanks in advance..
G
Been on this thread all weekend. (Thanks Dave006) On Friday, I tried the Add your own device, and got a message it would be reviewed next business day. Early today, I got an email saying that order was cancelled. I checked my ATT account online, and there was no added number for the watch.
This morning, I tried again using the Apple Watch app on my iPhone. This time, everything went through on the iphone. Added the $10 dollar a month plan to my account. Got a text from ATT saying NumberSync for my wearable is synced. Check ATT online and the new number is there.
Went into my watch and clicked on Cellular. Plan says ATT. However status says "loading" for a few seconds and then says "No Connection".
I turned off my iPhone. Shut off my home wifi. Turned off my other iPhones and iPads.
Fired up a few apps like news and weather. They seemed to work. (Should they work on LTE only?)
Went into my watch and was able to dial out. Dialed out to ATT and several other numbers. Connected fine.
Update : Now dialing out does not seem to work.
However, I turned on my work iPhone and dialed the iPhone number, and it just rang and rang. Nothing showed up on the watch.
SO I not 100% sure the LTE is working.
I went into the iPhone watch app and it does show some data usage on the Cellular tab.
SO do you think it is working? Should it say connected? Should I unpair and repair the watch and the iphone?
Thanks in advance..
G
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So a lot of history with my account.
I lost a line/number for starters.
It appears what it came down to was my account was not properly configured for numbersync.
While I was on the chat side of things with ATT my account was abruptly logged out.
After logging back in the numbersync settings looked different and I received a text welcoming to numbersync.
The watch had already been synced with the watch. When I hit Cellular and setup up cellular all the prompts mentioned here came up.
The watch now shows the Cellular as ATT and I was able to make a call.
Ok, my watch has just been delivered. I'm at work and it's 40 minutes away so I'll be setting it up this evening. In the hopes of being prepared...what steps should I take for a hopefully painless activation? I'm attaching pics of my account info that should hopefully answer all questions about my setup.
I was so worried because of this thread...but I just set up my new Hermes with AT&T cellular in like 3 minutes...no problems at all!!! Even though I didn't have any problems I just wanted to thank you also Dave for all your help here!!!
Update!
So we are back to square one. We have figured out what that EDS0241 error is and corrected it. I will paste the information provided to me about the error below in case it helps others. Basically the line was not provisioned correctly. Which I told them to double check right off the bat. So now I am back to being able to use iMessage and make calls on LTE but still no apps or regular SMS.
ATT: The set up flow performs an evaluation for all non-cancelled (non-Unavailable) ICCIDs/eSIMs and makes a decision on where the customer is in the set up process based on the eSIM status.
ATT: •The set up flow is programmed to ignore ICCIDs/eSIMs that are in Unavailable status.
ATT: •The set up flow gets confused when multiple eSIMs exists that are in a Reserved, Partially Activated or Fully Activated status for the same EID: ◦Reserved state: Linked
◦Partially Activated: Released (ready for download)
◦Fully Activated: Downloaded or Installed*
Thanks to Dave for all your help!
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[doublepost=1506359619][/doublepost]
So we are back to square one. We have figured out what that EDS0241 error is and corrected it. I will paste the information provided to me about the error below in case it helps others. Basically the line was not provisioned correctly. Which I told them to double check right off the bat. So now I am back to being able to use iMessage and make calls on LTE but still no apps or regular SMS.
ATT: The set up flow performs an evaluation for all non-cancelled (non-Unavailable) ICCIDs/eSIMs and makes a decision on where the customer is in the set up process based on the eSIM status.
ATT: •The set up flow is programmed to ignore ICCIDs/eSIMs that are in Unavailable status.
ATT: •The set up flow gets confused when multiple eSIMs exists that are in a Reserved, Partially Activated or Fully Activated status for the same EID: ◦Reserved state: Linked
◦Partially Activated: Released (ready for download)
◦Fully Activated: Downloaded or Installed*
Thanks to Dave for all your help!
[doublepost=1506359064][/doublepost]
but please report back if you are having full LTE capability when away from phone and on LTE only. Such as apps and regular SMS.
[doublepost=1506359619][/doublepost]
when you try to setup cellular in the watch app, do you get an error?