It added the line directly from the watch during cellular setup. I think I might call att and see if they can push number sync through? What do you think?
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Cannot set up cellular on Series 3: Says AT&T not supported
- Thread starter NJRonbo
- Start date
- Sort by reaction score
It added the line directly from the watch during cellular setup. I think I might call att and see if they can push number sync through? What do you think?
Was told before that they could not do that... When you log-in to your account online you see the line with number the watch should be on? Don't talk to customer service tell them you need technical support. Tell them they need to re-provision the line your watch is on so its linked to the number your phone is on. Also tell them to TORCH the line your watch is on.
Within the myAT&T app select ‘edit’ and delete the saved id (tap red circle).
I then had to create a new at&t ID to login.
Granted in my case the error message eventually showed a conflict with DirecTV sign on since I used the same ID/password for both systems.
yes they need to re-provision the line your watch is on to make sure its setup to numbersync with the line your phone is on.
Tell them that your watch wont numbersync with your phone... ask them to re-provision the watch line so that its linked to your phone line. Also tell them to TORCH on the watch line. It's really a luck of the draw, some agents seem to know more than others. The weekend crew was pretty useless but the guy I talked to today knew what he was doing and had it fixed.
With all the issues activating the watch, I waited until today. I should have waited longer. My watch doesn't work on LTE yet.
I called in and asked specifically for the $10 AT&T Unlimited Wearable plan to be added to my account. Currently on the GUD 450 Nation. Lady proceeded to add. Asked for IMEI. After 5-10 mins, she said it was all set. Hung up.
I went to the watch app and went to Cellular -> set up cellular. Got the AT&T sign in page and instead of getting an error as I did all weekend, I got a summary of my plan. $10 month Mobile Share Value Plan. Sigh. It had a unique phone number assigned.
Called in again. Went to retention. Agent said she couldn't see anything or remove the MSV plan until I activated the MSV plan. I proceeded, then I was put on hold. She had to get in contact with someone to remove the other plan but came back online in about 5 minutes happy and said it was resolved. They don't have the tools to add the $10 Unlimited Wearable plan, but had to get a case escalated and had it done. I logged into My AT&T and see a separate line on my account which indeed is a $10 Unlimited Wearable plan. Plan show an LG G Pad, whatever that is. New phone number assigned. Hung up.
Went into Watch app, Cellular -> Set up cellular again. told me number sync was removed. and OK. Went back into Set up Cellular and went thru the steps, emergency calling, etc. Great. Cellular now says, "Activating..." and a spinning circle.
I restarted the watch. I restarted the phone. I restarted the watch and phone. I unpaired watch and said to 'Remove plan'. I paired watch.
Watch -> Cellular still says, "Activating...". Watch itself says no cellular plan.
I don't know where to go from here short of calling back and saying remove the UW plan and screw the LTE functionality.
I called in and asked specifically for the $10 AT&T Unlimited Wearable plan to be added to my account. Currently on the GUD 450 Nation. Lady proceeded to add. Asked for IMEI. After 5-10 mins, she said it was all set. Hung up.
I went to the watch app and went to Cellular -> set up cellular. Got the AT&T sign in page and instead of getting an error as I did all weekend, I got a summary of my plan. $10 month Mobile Share Value Plan. Sigh. It had a unique phone number assigned.
Called in again. Went to retention. Agent said she couldn't see anything or remove the MSV plan until I activated the MSV plan. I proceeded, then I was put on hold. She had to get in contact with someone to remove the other plan but came back online in about 5 minutes happy and said it was resolved. They don't have the tools to add the $10 Unlimited Wearable plan, but had to get a case escalated and had it done. I logged into My AT&T and see a separate line on my account which indeed is a $10 Unlimited Wearable plan. Plan show an LG G Pad, whatever that is. New phone number assigned. Hung up.
Went into Watch app, Cellular -> Set up cellular again. told me number sync was removed. and OK. Went back into Set up Cellular and went thru the steps, emergency calling, etc. Great. Cellular now says, "Activating..." and a spinning circle.
I restarted the watch. I restarted the phone. I restarted the watch and phone. I unpaired watch and said to 'Remove plan'. I paired watch.
Watch -> Cellular still says, "Activating...". Watch itself says no cellular plan.
I don't know where to go from here short of calling back and saying remove the UW plan and screw the LTE functionality.
Does the watch need to appear under "Calls on Other Devices"? I went through the setup and the Watch app says Cellular is AT&T but when i went for a walk out of range of the phone in the park, I could not send a text (it failed) but I successfully made a call. I think something is wrong but i dont know for sure.
Sounds like they may still be having back-end problems with NumberSync and activation... some seem to be working without a problem and some not so much. Sometimes the spinning "activating" can take a long time as their systems process the activation. So really I don't think theres much more you can do but wait to see if it finally processes. Sounds like they re-set up your line properly.
[doublepost=1506384185][/doublepost]
This is the problem I have.... I can make calls and send iMessages (can you send an iMessage?) but not a regular green SMS. Also, some apps appear to work, others do not.
Try this... on your Iphone log out of iCloud then log back in. I did this and got a popup saying iMessage is now set up on my phone and watch... I was then able to send iMessages when on LTE but SMS does not work still.
Your advice worked. I went down the street and sent an iMessage and got a response that they got it. Calls work so I can wait for now on texts since most people I usually text use iMessage.
Thanks!
yeah agreed.. I can request an Uber or read the news. But email, instagram, messenger don't work.
Can someone please tell me how to rectify this problem. The watch line is active on my account, I have the AT&T plan on my watch in a Not In Use state and when I try to set up the cellular on my watch I get the error message which says:
Hmmm....Something’s not right. To sync this device, ask the person who manages your account call us at 800.331.0500 (EDS0207).
I’ve gotten this message since Friday. I’ve spent hours on the phone with AT&T and spent 2 and a half hours at a corporate store this afternoon. They couldn’t figure it out so we called tech support. All I left with was the technician on the telephone saying wait until tomorrow, the activation is probably stuck in the switch because so many other activations are happening between the watch and the new phone. I’m about to say it’s not worth the headache and return the watch, which I bought at Apple.
Oh, and by the way, the watch I ordered through AT&T for my wife came today already having it’s own number and set up on the AT&T network with the proper rate plan in place, which should have been seemless in activating....I am getting the same error message with the rate plan in a Not In Use state.
Hmmm....Something’s not right. To sync this device, ask the person who manages your account call us at 800.331.0500 (EDS0207).
I’ve gotten this message since Friday. I’ve spent hours on the phone with AT&T and spent 2 and a half hours at a corporate store this afternoon. They couldn’t figure it out so we called tech support. All I left with was the technician on the telephone saying wait until tomorrow, the activation is probably stuck in the switch because so many other activations are happening between the watch and the new phone. I’m about to say it’s not worth the headache and return the watch, which I bought at Apple.
Oh, and by the way, the watch I ordered through AT&T for my wife came today already having it’s own number and set up on the AT&T network with the proper rate plan in place, which should have been seemless in activating....I am getting the same error message with the rate plan in a Not In Use state.
Last edited:
When I go to watch settings, cellular, I get "ATT" as the Plan, and "No Connection" as the status.
When I go to Watch Settings, General, About, all my Watch Information shows correctly. IMEI, ICCID, EID, MEID, SEID, etc
It did show connected for a bit, and now shows "No Connection" again.
What is the best way to test if the LTE is working, and that it is not using the phone, bluetooth, or wifi? I can turn off the phone of course. But If I dont turn off my wifi, it may be using that.
[doublepost=1506389116][/doublepost]
If its tethered to the phone or wifi the watch will show no connection. You need to go somewhere and leave your phone behind. You should get the green LTE indicators at the top of the watch. Once it connects to LTE it will show connected.
Last edited:
Leave your phone at home, go outside far from your house and LTE SHOULD come on in about 30 seconds.
This is what they told me EDS2041 means as they fixed it for me this morning. It means your watch line is not provisioned properly to connect to the phone line. THEY NEED TO TORCH YOUR WATCH LINE.
So we are back to square one. We have figured out what that EDS0241 error is and corrected it. I will paste the information provided to me about the error below in case it helps others. Basically the line was not provisioned correctly. Which I told them to double check right off the bat. So now I am back to being able to use iMessage and make calls on LTE but still no apps or regular SMS.
ATT: The set up flow performs an evaluation for all non-cancelled (non-Unavailable) ICCIDs/eSIMs and makes a decision on where the customer is in the set up process based on the eSIM status.
ATT: •The set up flow is programmed to ignore ICCIDs/eSIMs that are in Unavailable status.
ATT: •The set up flow gets confused when multiple eSIMs exists that are in a Reserved, Partially Activated or Fully Activated status for the same EID: ◦Reserved state: Linked
◦Partially Activated: Released (ready for download)
◦Fully Activated: Downloaded or Installed*
I have been dealing with a multitude of issues since day one, I wanted to provide my resolutions.
Problem 1, I have 8 lines on my account. During setup the first time in store I was informed Line 9 requires a deposit.
I first called and was told I would be shipped a SIM card have a nice day click.
I then went to an AT&T store, spent some time there, begrudgingly agreed to pay the $150 deposit but fully intending to call and complain later.
The store rep got to the last step of entering my IMEI and EID and it failed saying it was already active on another subscriber.
Problem 2, I stayed in store and called customer service. Thanks to this thread I explained what needs to be done. Eventually she agreed to connect me to "Level 2" support. Level 2 support performed whatever reset they needed to do then ran into the $150 deposit again.
Back to problem 1. Level 2 support explained the issue with the deposit then connected me to activations. The activation man found some pending line on my account (probably the original) and was able to bypass the deposit. He entered the IMEI and EID, said it appeared good. I went into the cellular setup on the watch and still received an error "Something went wrong".
A couple hours after I got home Level 2 support called me back to check in and make sure everything was working. I told her the line was created but it still wasn't syncing. She tried numerous things, a reboot, everything. At one point I had a screen under cellular that showed an AT&T plan "Not In Use". Every time I tried to go thru the steps I could log in but it just took me to the main account screen. Eventually it was 10 pm and I had to hang up with her.
Today I tried yet again. Somewhere along the way of doing the resets I removed the plan from the watch. This required AT&T to refresh my EID and IMEI in the system to readd it. I still got stuck on the "Not In Use" Screen and couldn't get it then the numbersync setup
That brings me to
Problem 3. Possibly the biggest culprit of them all. I had a plan. I had a number. I had a "Not In Use" AT&T plan on my cellular tab. Every time I would tap setup cellular I would login and it would just take me to the account home screen instead of the prescribed 911 warning screen. I tried going to my line and setting up that way but it asked for a code.
Here is where all my secrets come out. I am an AT&T employee. I work for the DIRECTV division so I have no interaction with the wireless side or "special people" I can call. I have what is called a legacy DIRECTV employee account and an AT&T EMO account. Both are associated with my personal email address and because of the types off accounts they can't be linked together. Each time I log in I get a screen asking me which account I am trying to log in to, including when I tap "Setup Cellular".
I suddenly had the idea to change the email on my DIRECTV account. I was already mid process on unpairing and re-pairing the watch. I got to the cellular setup, typed in my login, this time with no prompt to choose which account I wanted to log in to but a 911 warning confirmation! A couple prompts later and BOOM, IT'S WORKING!
Hopefully this helps somebody.
Problem 1, I have 8 lines on my account. During setup the first time in store I was informed Line 9 requires a deposit.
I first called and was told I would be shipped a SIM card have a nice day click.
I then went to an AT&T store, spent some time there, begrudgingly agreed to pay the $150 deposit but fully intending to call and complain later.
The store rep got to the last step of entering my IMEI and EID and it failed saying it was already active on another subscriber.
Problem 2, I stayed in store and called customer service. Thanks to this thread I explained what needs to be done. Eventually she agreed to connect me to "Level 2" support. Level 2 support performed whatever reset they needed to do then ran into the $150 deposit again.
Back to problem 1. Level 2 support explained the issue with the deposit then connected me to activations. The activation man found some pending line on my account (probably the original) and was able to bypass the deposit. He entered the IMEI and EID, said it appeared good. I went into the cellular setup on the watch and still received an error "Something went wrong".
A couple hours after I got home Level 2 support called me back to check in and make sure everything was working. I told her the line was created but it still wasn't syncing. She tried numerous things, a reboot, everything. At one point I had a screen under cellular that showed an AT&T plan "Not In Use". Every time I tried to go thru the steps I could log in but it just took me to the main account screen. Eventually it was 10 pm and I had to hang up with her.
Today I tried yet again. Somewhere along the way of doing the resets I removed the plan from the watch. This required AT&T to refresh my EID and IMEI in the system to readd it. I still got stuck on the "Not In Use" Screen and couldn't get it then the numbersync setup
That brings me to
Problem 3. Possibly the biggest culprit of them all. I had a plan. I had a number. I had a "Not In Use" AT&T plan on my cellular tab. Every time I would tap setup cellular I would login and it would just take me to the account home screen instead of the prescribed 911 warning screen. I tried going to my line and setting up that way but it asked for a code.
Here is where all my secrets come out. I am an AT&T employee. I work for the DIRECTV division so I have no interaction with the wireless side or "special people" I can call. I have what is called a legacy DIRECTV employee account and an AT&T EMO account. Both are associated with my personal email address and because of the types off accounts they can't be linked together. Each time I log in I get a screen asking me which account I am trying to log in to, including when I tap "Setup Cellular".
I suddenly had the idea to change the email on my DIRECTV account. I was already mid process on unpairing and re-pairing the watch. I got to the cellular setup, typed in my login, this time with no prompt to choose which account I wanted to log in to but a 911 warning confirmation! A couple prompts later and BOOM, IT'S WORKING!
Hopefully this helps somebody.
yes other people have said this has worked for them if they have linked accounts. What I am still trying to figure out is if people have FULL LTE functionality. I mean able to s/r regular GREEN texts. Use apps such as email, instagram, messenger, etc. Have people been able to use these features AWAY from your phone and watch in LTE mode only?