Yes. I am able to access facebook messenger, i sent and recieved a SMS (Green message). I checked the radar on radarscope, I adjusted the brightness and color of my hue lights via the home app, I checked where my wife was on find my friends, I watched an alert pop up from my local news on my phone (I have wifi and bluetooth tirned off on my phone) and within seconds it popped up on my watch, all via LTE on the watch.
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Cannot set up cellular on Series 3: Says AT&T not supported
- Thread starter NJRonbo
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Interesting, because mine does not fully work. Some apps give me the red phone with a slash in it others just dont load... wonder what could be causing the differences in connectivity.
I was one of the people getting error messages and notices that my account required further review. This was despite all the AT&T techs saying everything looked fine on their end. I finally got through to the right person at AT&T to help me. Apparently, the internal SIM number supplied by Apple did not match the actual SIM number in the watch. Once the rep compared them, she said, “the SIM numbers don’t match.” Once she updated their server with the actual correct SIM number, everything fell into place The numbersync process worked and I have cellular access. Four days and 10 calls later! Success.
was getting the same error apparently they had my iPad as the main device number. as soon as they switched the main device to my phone it worked after a restart
I'm on with AT&T now. We've moved from stuck "Activating..." to the EDS0241 error. Mentioned TORCH to the rep and he's investigating but not familiar with it himself. Does anyone know what TORCH stands for?
EDIT: We've moved on to EDS4007 now.
EDIT: Back to the original error of EAPS360004 saying rate plan incompatibility, followed by EDS0218 "Oops..."
Agent stated the first error says I need mobile share plan or new unlimited (I passed) and second required him to submit a ticket (He did).
Now I wait.
EDIT: We've moved on to EDS4007 now.
EDIT: Back to the original error of EAPS360004 saying rate plan incompatibility, followed by EDS0218 "Oops..."
Agent stated the first error says I need mobile share plan or new unlimited (I passed) and second required him to submit a ticket (He did).
Now I wait.
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I have a post in LTE Enabled apps where I have listed ones I have tried and ones I have gotten the red iphone icon. Some of the apps, I got the red iPhone icon at first, but that was because this is a new watch and sometimes you need to resign in on the phone for the app on the watch the be signed in.
From my other post:
I know that work:
1. MyQ for Chamberlain Garage Doors
2. Nest app
3. Starbucks
4. Messenger
Apps that get No Phone Icon:
1. Instagram
2. Twitter
3. Yahoo Fantasy
1. MyQ for Chamberlain Garage Doors
2. Nest app
3. Starbucks
4. Messenger
Apps that get No Phone Icon:
1. Instagram
2. Twitter
3. Yahoo Fantasy
I’ve finally gotten my & my husband’s watches set up but my mother gets the message that her line doesn’t have HD Voice enabled. AT&T says that it is. I even had them remove & re-add it. Any tricks for fixing this?
Are you on with technical support or just like an account specialist. It’s a tool the advanced tech support used not sure everyone has access to it.
same thing happened with me. I was 2days 10+ calls and about 1 hour from taking 6 devices over to Verizon!!
Yep I chatted with tech support yesterday around 11 central. He fixed it right up. Not sure why they don’t have information out to all their reps yet about this.
Barely any and maybe no third party apps use cellular data over the Apple watch yet.
This is a rare case that I suggest that your Mother might new a new SIM card in her phone. First hear me out, there are indeed differences in SIM cards and their capabilities.
You need an AT&T HD Voice SIM card that is UICC-G or higher installed in your smartphone to get AT&T HD voice. To verify that the SIM Card is HD Voice compatible, in the SIM card number look for the digits 27 or higher in the 9th and 10th positions.
You can check or have your Mother check, it can be done without removing the actual SIM. On her iPhone please go to Setup > General > About - scroll down until you see a line with ICCID look for the digits 27 or higher in the 9th and 10th positions.
Dave
The red phone with a slash is an indicator that your watch is still relying on connectivity to the iphone and that you have moved too far away from it. A true test to see if LTE is active or not is to go somewhere that you are away from your iPhone and from a WiFi source and see if your LTE kicks in and allows you to make calls and send and receive messages.
I suspect many who think they are activated are simply tethered to their iPhones or to a WiFi router.
Yes, if you plan to reuse LTE after your pair your watch again, right?
If not then you can delete the plan. Just because it says it will delete the plan does not always mean that it will remove the plan from your AT&T account and remove the $10 per month charging...
Dave
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I give up, I’m not gonna use the lte function I give up. Good game. I canceled the line the watch added earlier today, started back from scratch and again I’m stuck with the swirling circle of death on activating the Apple Watch in the Apple Watch app. There seems to be no fixing this. So I have a s3 but no lte meh
First glad you got it working, sorry it took so long for AT&T to get their act together.
Just to be clear for others having problems, there is no SIM number provided by Apple! The SIM number is generated during the Cellular setup step from your iPhone and stored on the eSIM on your watch. The input from Apple would be the EID, IMEI and Serial Number.
Dave
[doublepost=1506401497][/doublepost]
Glad you got it working!
This because someone put your iPad as the primary line for your account. Since this type of line is not considered a "Primary Line" you get the message about having the person that manages your account call..."
This is yet another example of the setup script not being able to account for all of the many, many, many account configurations and other unique situations that I call outside of the "Happy Path Use case".
Dave
[doublepost=1506403412][/doublepost]
You will not have information in the ICCID field until your eSIM is provisioned during the cellular setup. Base on your posts, it appears that you have 1 or more pending activations tied to your EID and IMEI from your watch. Likely from previous attempts to complete setup.
You will need to call in again and ask the rep to delete any pending activations on your account. Also it would help us to know what type of plan you currently have active that you are trying to add your watch to. If it is an individual line then you want have the rep add the AT&T Unlimited Wearable plan for $10 to your account. This is not a normal cellular line but a Wearable's plan. You do not need to move to a new Mobile Share plan to have this added. Note: if the rep does not know what wearable plan is, I would say thanks and then call again.
Once you get a rep that understands what a wearable plan is and does not want to move you to a Mobile Share Plan or add a $10 Mobile Share line unless you are already on a Mobile Share plan. Then have the rep add a line with correct $10 plan. Ask the rep to park your EID and IMEI from your watch, both are on the box.
Also while on the phone with the rep ask them to verify the information on your iPhone line (the one you want to pair to your watch). You will need to go to Setting > General > About and write down your ICCID and IMEI numbers if you are using your iPhone to call. Often the iPhone can be incorrectly listed on your line.
Now once this is all done, I would suggest the you unpair your watch, power cycle your iPhone and watch and the pair again and try to setup cellular again.
Dave.
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on chat with tech support again. They said it's active on their end its waiting to manually sync with my phone. I'm so confused right now and so Upset. This is beyond frustrating that I spent as much as I did and the company can't get it to work. Any ideas guys?
[doublepost=1506404583][/doublepost]IT WORKS! AFter 6 days, and countless calls IT WORKS! just out of nowhere I got a welcome to number sync text! YAY
[doublepost=1506404583][/doublepost]IT WORKS! AFter 6 days, and countless calls IT WORKS! just out of nowhere I got a welcome to number sync text! YAY
What does it take to get a damn watch activated. Mine has been stuck on activating for over 13 hours and no one can seem to get it activated. I have turned on and off both phone and watch several times. We have even went as far as removing the watch from my account and re adding it. What's hilarious is when I go into my account under the ATT Unlimited Wearables plan it shows up as an LG 440G.
I have called ATT several times and am amazed at how ill equipped ATT is. I have talked to 15 CSR's today and still have not gotten my issue resolved. At this point I think I just might jet over to Tmobile and return the watch back to ATT.
I have called ATT several times and am amazed at how ill equipped ATT is. I have talked to 15 CSR's today and still have not gotten my issue resolved. At this point I think I just might jet over to Tmobile and return the watch back to ATT.
Easiest fix it to delete the new number from your account then have the rep add a new line with the correct plan. If you have already tried to setup your watch there may be 1 or more pending activations that need to be deleted from your account.
There are 2 types of plans that you can request depending what type of plans are on your account.
Type 1: if you have a single line with for example only your iPhone, ask the rep to add the AT&T Unlimited Wearable plan for $10. No they don't new to switch you to a Multi-Share plan, your are allowed to add two wearables to a single line plan. If the rep still does not understand please ask them to look up the information for Wearable devices!
Type 2: Multi-Share plans - where you have multiple lines sharing a bucket of data, 10G, 30G etc.. in this case we want them to add a line with the $10 month Mobile Share XXXXX plan.
Once you get the rep to understand that you adding a wearable (Apple Watch), please ask the rep to assign the EID and the IMEI from the Apple box that your watch came in on this new line / plan (Type 1 / Type 2).
Note: This is not a normal LTE phone line, again you are adding a wearable device! There is no need to change your current plan, move to a Mullti-Share plan. For example if you have a Grandfathered iPhone plan with Unlimited data, you doesn't have to change plan, in fact you don't want the rep to touch your iPhone plan. You are adding a wearable plan not a new phone line.
ETA: Still learning to spell...
Dave
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The red phone with the slash on the top of the device where the notification indicator means that. However, when you get that error on the whole screen when launching an app, it means that the app depends on being connected to the phone over bluetooth or same network WiFi. When I made my list, I was definitely connected to LTE, verified in my control center.
Great news that you got it working!
However, while it may have seemed like 6 days it has only been 4 very long and aggravating for all concerned.
Dave
Well, maybe I misunderstood what the tech was saying. I went through so many failed activations, that perhaps the generated eSIM number no longer matched the current configuration? Originally, I suspect that the activations failed because AT&T didn’t have the IMEIs and EIDs required. However, in the next couple of days, as they started to plug those in, all those failed activations may have generated eSIM numbers more than once? In any event, she distinctly told me that the SIM number actually on my watch did not match what was last on their server. Once she fixed it, things worked...