Cannot set up cellular on Series 3: Says AT&T not supported

[dave006]

Her ICCID has 27 as the 9th & 10th digits. The rest of it is similar to what mine has.

Hmm, well let's see if she is actually in an HD Voice Market, go to this link and enter your mother's ZIPCODE to verify that she is in an HD Voice market.

Link: https://www.att.com/maps/wireless-coverage.html

One additional thing to also check if she shows on the map. Let's make sure that her iPhone actually is setup for VoLTE. Quick Cheat way is to see if she has LTE on the top left corner on her iPhone.

Please have her go to Setting > Cellular > Cellular data slide ON > Cellular Data Options > Enable LTE should show Voice & Data.

Dave
[doublepost=1506440455][/doublepost]

Still no resolution...had AT&T store put each wearable on its own plan. On the phone with Level 2 tech support and the person I am speaking with has never done the watch before. I have mentioned all the things posted, TORCH...provisioning...etc, 1 hour later still working on it.

Could you maybe focus on 1 watch at a time and could you post a quick summary of your iPhone plan and what error or message you are seeing?

This tread is hopping a it is getting a little hard to keep all the balls in the air at the same time. See dang we hit another new page...

Dave
[doublepost=1506440780][/doublepost]

Yes i have WiFi calling on. I confirmed with my mother who doesn’t have an iPhone and send fails to her from my watch and the one she sent reached my phone but not the watch.

Under calls on other devices should the watch be there?

Also, I logged into the number sync site you posted and it shows my phone and the watch as a synced wearable.

Thank you for taking the time to help all of us out!

b

OK so issue the issue is between your iPhone and your watch. The Calls on other devices it related to Wi-Fi calling on devices when your iPhone is not nearby. It use Apple continuity to make the call work.

Dave

 

[jekim]

Do you know what can I check on the phone side to see what might be stopping the SMS from working? I have already logged out and in of iMessage. I am hesitant to log out of iCloud because I got a message that it would remove pictures. Is that the next step?

 

[montpyt]

Hmm, well let's see if she is actually in an HD Voice Market, go to this link and enter your mother's ZIPCODE to verify that she is in an HD Voice market.

Link: https://www.att.com/maps/wireless-coverage.html

One additional thing to also check if she shows on the map. Let's make sure that her iPhone actually is setup for VoLTE. Quick Cheat way is to see if she has LTE on the top left corner on her iPhone.

Please have her go to Setting > Cellular > Cellular data slide ON > Cellular Data Options > Enable LTE should show Voice & Data.

Dave
[doublepost=1506440455][/doublepost]
Could you maybe focus on 1 watch at a time and could you post a quick summary of your iPhone plan and what error or message you are seeing?

This tread is hopping a it is getting a little hard to keep all the balls in the air at the same time. See dang we hit another new page...

Dave
[doublepost=1506440780][/doublepost]
OK so issue the issue is between your iPhone and your watch. The Calls on other devices it related to Wi-Fi calling on devices when your iPhone is not nearby. It use Apple continuity to make the call work.

Dave

Well after almost an hour and 45 minutes, I was told I would have to wait until Thursday when the the iPhone 8+ I pre-ordered for my line arrives to try and get the cellular activated on the watch. I was also told that my wife’s watch would not be able to be activated until she receives her 8+, which will be sometime in October. Meanwhile I was told I would still have to pay the $10 for the line for the watch.

How stupid and frustrating. I am beginning to agree with the post about forgoing the LTE and just use it like any other Apple Watch.

To answer the question asked, I am getting the:

Hmmm...somethings not right. To sync this device, ask the person who manages your account call...(EDS0207)

 

[bsb7140]

So I am back... still no SMS, no third party apps, and the watch absolutely struggles to get an LTE connection in a place my phone would have full bars.... hardware problem?

 

[dave006]

Well after almost an hour and 45 minutes, I was told I would have to wait until Thursday when the the iPhone 8+ I pre-ordered for my line arrives to try and get the cellular activated on the watch. I was also told that my wife’s watch would not be able to be activated until she receives her 8+, which will be sometime in October. Meanwhile I was told I would still have to pay the $10 for the line for the watch.

How stupid and frustrating. I am beginning to agree with the post about forgoing the LTE and just use it like any other Apple Watch.

To answer the question asked, I am getting the:

Hmmm...somethings not right. To sync this device, ask the person who manages your account call...(EDS0207)

Yes something is wrong with your account. First do you actually pay your bill or does a company pay your bill? First, what plan do you have on your account?

Next before we go any farther, you don't have to pay for a plan that is not working. In the absolute worst case, you have a rep delete the 2 watch lines from your account and wait for a solution!

Now let's try to fix it. I have to get a little personal here and need more details about your account. Do you have any other devices besides the 2 iPhones? When you log in to myAT&T what is the first device that is listed Under Manage my Devices & Features: is it your iPhone or your wife's iPhone, I bet other device?

I personally would call and have the rep make your line the primary line on your account, just to save some time.

Then you want to try to setup cellular again and we should be past the current error message and on the way to Watch activation.

Keep us updated, we can get you past this.

Dave

 

[scmacdaddy]

Sorry but it will not fix it self by waiting. Did you double check that you meet all the requirements in my post and you still can't send / receive SMS/MMS Txt messages. Quick follow-up question: You can't send or receive SMS/MMS txt messages. You have tried to both send and receive with someone and neither works as confirmed by the other party?

Your might get send errors even when a text you send is actually delivered due to retries.

Dave
[doublepost=1506437585][/doublepost]Please see my post above #534 or wait for an update from @robertne they have / had the same problem.

dave

Cannot get it to stop saying activating despite multiple power cycles.

 

[montpyt]

Yes something is wrong with your account. First do you actually pay your bill or does a company pay your bill? First, what plan do you have on your account?

Next before we go any farther, you don't have to pay for a plan that is not working. In the absolute worst case, you have a rep delete the 2 watch lines from your account and wait for a solution!

Now let's try to fix it. I have to get a little personal here and need more details about your account. Do you have any other devices besides the 2 iPhones? When you log in to myAT&T what is the first device that is listed Under Manage my Devices & Features: is it your iPhone or your wife's iPhone, I bet other device?

I personally would call and have the rep make your line the primary line on your account, just to save some time.

Then you want to try to setup cellular again and we should be past the current error message and on the way to Watch activation.

Keep us updated, we can get you past this.

Dave

I pay my own bill, it is a personal account, but I a get government discount.

I just upgraded my plan to the Unlimited Plus Multi Line. The two wearables each have their own tab in MyATT. I have 3 phones on the talk plan. When I log in, the first device I see is the third phone on my account that is not used. My phone is second, wife third. Each wearable has its own unlimited wearable plan on separate tabs.

I asked the lady I spoke with several times if my phone was the main phone on my account and they told me it was. How Can I change it on MYATT?

 

[scmacdaddy]

Cannot get it to stop saying activating despite multiple power cycles.

When I try to create a new number sync login, it says that number already has an account please
Login

 

[jekim]

I pay my own bill, it is a personal account, but I a get government discount.

I just upgraded my plan to the Unlimited Plus Multi Line. The two wearables each have their own tab in MyATT. I have 3 phones on the talk plan. When I log in, the first device I see is the third phone on my account that is not used. My phone is second, wife third. Each wearable has its own unlimited wearable plan on separate tabs.

I asked the lady I spoke with several times if my phone was the main phone on my account and they told me it was. How Can I change it on MYATT?

Can I ask where you see the wearables on your account? I see my Unlimited Plus Multi Line but nowhere do I see the wearable plan, I don't know where to find it.

 

[HeadphoneAddict]

"Again for what seems like the 1000th time here is what AT&T says: *SMS/MMS text messaging requires that your synced smartphone must be powered on so SMS/MMS messages may be forwarded to your watch. iMessage must be enabled and your smartphone must be connected to the AT&T network via either a cellular or Wi-Fi connection. If using a Wi-Fi connection, your smartphone must have Wi-Fi calling activated.

Dave"

But for me, SMS/MMS is not working with the phone on and connected to AT&T and I leave my phone at home and go to the store down the street. I get iMessage, Mail, Notifications and calls, just not SMS. Is this something that will eventually work or should I contact technical support.

I thought you also had to turn on text message forwarding on the phone as well, because with my iPads, they won't get text/SMS messages in iMessage unless that's turned on.

I have been following this thread all the while not even trying to set up my Series 3 with cellular because I won't upgrade to iOS 11 to be able to pair the watch until they fix many bugs, including the microsoft email server issues - they really need to have iOS 11.0.1 or 11.0.2 out soon. I have until Friday Oct 6th (or the 5th which is the actual 14th day) to return my watch, or keep it and just wait it out until I can move to iOS 11.0.1 or later (iPhone 7+).

This thread has helped me discover that AT&T has my wife's iPad listed as the primary device, instead of her iPhone 7 as the primary device on the 30GB mobile share data plan. I have to fix this account issue first, to avoid issues with delays in setting up my watch when it's time.

In the meantime I'm still very happy with my Series 2 (function and batt life is exceptional), but my son is waiting for me to hand My S2 down to him, so that he can then hand his Series 0/1 down to his sister. So I likely have to keep the S3 and just wait for a more stable iOS 11 (or for an iPhone X in November).

------off topic-----

Also, I started out with a Series 0 stainless steel AW the first week they came out in 2015, and then I sold it and switched to a Black stainless steel in June 2016. But this Memorial day 2017 the black June 2016 AW was destroyed in a mountain bike accident, and Apple replaced it through AppleCare+ in June 2017 with a refurb/new watch that I gave my son NIB. I then bought my current Series 2 that I love.

Question off-topic: I don't know if that Applecare replacement watch in June 2017 is a Series 0 or Series 1. The watch it replaced had been bought in 2016 before S2 was out, but the Series 2 had been out for a while when the replacement occurred. How do I find out if it's an S0 or S1?

 

[dave006]

So I am back... still no SMS, no third party apps, and the watch absolutely struggles to get an LTE connection in a place my phone would have full bars.... hardware problem?

OK I have been thinking about this SMS issue, not worried about 3rd party apps for now. I am looking at some thing is amiss in iOS 11 on your iPhone and maybe I found it.

Please go to Settings > Messages > Text Message Forwarding, then choose which devices to allow to send and receive text messages from this iPhone. If you're not using two-factor authentication for your Apple ID, a verification code appears on each of your other devices: enter that code on your iPhone.

Dave
[doublepost=1506453898][/doublepost]

I pay my own bill, it is a personal account, but I a get government discount.

I just upgraded my plan to the Unlimited Plus Multi Line. The two wearables each have their own tab in MyATT. I have 3 phones on the talk plan. When I log in, the first device I see is the third phone on my account that is not used. My phone is second, wife third. Each wearable has its own unlimited wearable plan on separate tabs.

I asked the lady I spoke with several times if my phone was the main phone on my account and they told me it was. How Can I change it on MYATT?

OK, I don't know of a way to reorder your lines self-service. I would strong recommend that you call again and politely insist that your iPhone number be listed as the "Primary" line.

Dave

 

[HeadphoneAddict]

OK I have been thinking about this SMS issue, not worried about 3rd party apps for now. I am looking at some thing is amiss in iOS 11 on your iPhone and maybe I found it.

Please go to Settings > Messages > Text Message Forwarding, then choose which devices to allow to send and receive text messages from this iPhone. If you're not using two-factor authentication for your Apple ID, a verification code appears on each of your other devices: enter that code on your iPhone.

Dave
[doublepost=1506453898][/doublepost]
OK, I don't know of a way to reorder your lines self-service. I would strong recommend that you call again and politely insist that your iPhone number be listed as the "Primary" line.

Dave

Hah, I beat you to it

 

[montpyt]

Can I ask where you see the wearables on your account? I see my Unlimited Plus Multi Line but nowhere do I see the wearable plan, I don't know where to find it.

You have to have them do a separate plan under your account. All they really have to do is move it to its own tab in their system. I had the guy in the store do it.

 

[jekim]

Out of the blue just a few minutes ago during my walk I started getting SMS, I got one from a restaurant I signed up for discounts and one right after that from AT&T stating the Numbersync was turned on between my number and my wearable device. I then tried a text to my mom and it went through no error. All of this was while I was away from my phone and the phone was connected to AT&T. I guess I am ok now, it just took some time I guess. Thanks again Dave for your help and suggestions.

 

[joderme]

I'm scared to even attempt this on an AT&T premier account with shared mobile plan.

 

[montpyt]

OK I have been thinking about this SMS issue, not worried about 3rd party apps for now. I am looking at some thing is amiss in iOS 11 on your iPhone and maybe I found it.

Please go to Settings > Messages > Text Message Forwarding, then choose which devices to allow to send and receive text messages from this iPhone. If you're not using two-factor authentication for your Apple ID, a verification code appears on each of your other devices: enter that code on your iPhone.

Dave
[doublepost=1506453898][/doublepost]
OK, I don't know of a way to reorder your lines self-service. I would strong recommend that you call again and politely insist that your iPhone number be listed as the "Primary" line.

Dave

Thanks, I’ll try...

 

[HeadphoneAddict]

Out of the blue just a few minutes ago during my walk I started getting SMS, I got one from a restaurant I signed up for discounts and one right after that from AT&T stating the Numbersync was turned on between my number and my wearable device. I then tried a text to my mom and it went through no error. All of this was while I was away from my phone and the phone was connected to AT&T. I guess I am ok now, it just took some time I guess. Thanks again Dave for your help and suggestions.

Do you/Did you have "text messaging forwarding" turned on?

 

[dave006]

Hah, I beat you to it

Actually I think we might have a tie, we have the same time stamp. I was off weeding through the Continuity to connectivity information.

Dave

 

[HeadphoneAddict]

Actually I think we might have a tie, we have the same time stamp. I was off weeding through the Continuity to connectivity information.

Dave

When I saw yours mine said 5 minutes ago and yours said 6 minutes ago, and now it's changed to the same - i should have saved a screen shot

 

[dave006]

Out of the blue just a few minutes ago during my walk I started getting SMS, I got one from a restaurant I signed up for discounts and one right after that from AT&T stating the Numbersync was turned on between my number and my wearable device. I then tried a text to my mom and it went through no error. All of this was while I was away from my phone and the phone was connected to AT&T. I guess I am ok now, it just took some time I guess. Thanks again Dave for your help and suggestions.

Well now you tell us. If you had not received the NumberSyc email that indeed was a very big issue. No email no full function of the LTE watch, all bets were off as to what worked or didn't.

Thanks for remembering to update us.

Dave
[doublepost=1506455217][/doublepost]

When I saw yours it said 5 minutes ago and yours said 6 minutes ago, and now it's changed to the same - i should have saved a screen shot

Hey I happy to give you full credit. It's all about sharing with the group that is fighting to get their watch up and running.

Please note that other factor was the need to have the NumberSync complete aka you got email. I would bet that the default was already set but manually checking the setting is always a great idea.

We have had a crazy number of odd issues for this device.

Dave

 

[jekim]

Well now you tell us. If you had not received the NumberSyc email that indeed was a very big issue. No email no full function of the LTE watch, all bets were off as to what worked or didn't.

Thanks for remembering to update us.

Dave

My apologies, i thought I mentioned that I never received anything saying it was setup, but I went back through my posts and see I neglected to mention that. Thanks again!

 

[dave006]

I'm scared to even attempt this on an AT&T premier account with shared mobile plan.

That's no big deal around here. As long as you pay the bill and not an employer, we should be able to get you all setup. Maybe a few stumbles along the way to get to completion.

Dave

 

[bsb7140]

So I guess a majority of the third party apps aren't set up to work on the AW3/watch 0S4 which is why only a handful are working... for now mostly apple apps, uber, and shazzam seem to work on LTE. As far as why SMS still not working? Who knows...
[doublepost=1506455464][/doublepost]

That's no big deal around here. As long as you pay the bill and not an employer, we should be able to get you all setup. Maybe a few stumbles along the way to get to completion.

Dave

I have a premier account and I pay it... had a few problems initially but now it seems to be okay minus sms.

 

[dave006]

My apologies, i thought I mentioned that I never received anything saying it was setup, but I went back through my posts and see I neglected to mention that. Thanks again!

No worries, we have had so many posts and different issues, some of the details get missed. I find myself asking folks to tell their situation as a summary to jog myself along.

Dave

 

[joderme]

That's no big deal around here. As long as you pay the bill and not an employer, we should be able to get you all setup. Maybe a few stumbles along the way to get to completion.

Dave

That is good news. Everything I've read and found out seems like it is a major headache. I am one of the admins on the account. It looks like the watch has to be added to its own line?