Welcome aboard just wish it was under less stressful conditions.
Disclaimer: AT&T makes the rules and they get to make the final decision as to what devices, voice plans and data plans are supported.
AT&T wants you on a current plan, yes. However we know better how the system really works. What you want to is real and can be done by any rep that knows how to provision a specific type of line. Please don't be rude if the rep does not know how to help you. Just keep trying it really can be done even though it is outside of the normal Workflow. This has worked for many here on this thread. There are also posts where the customer was convinced that they need to switch a new higher priced plan just to add a watch the account. They then see a post from another customer that was able to successfully add the $10 AT&T Unlimited Wearable plan without a need to upgrade.
This process that you need to use will allow you to add a $10 AT&T Unlimited Wearable plan to variety of post-paid personal billing account(s) like your current plan that have the Grandfathered iPhone data plan. Note: You can't do this just by using the watch and your iPhone from home. It can be done over the phone or at an AT&T Corporate retail location. You can't get done at an Authorize Dealer or any other type of AT&T branded store.
Here is the basic information that the rep needs. The key is to make sure the rep understands that you don't want them to make any changes to your current grandfathered voice plan or you
1. EID of your watch
2. IMEI of your watch
3. Note there is no ICCID to provide since your Watch is using the eSIM.
You can get the above information from the watch box.
If you call, please use
800-331-0500. The rep needs to be able to manually provision a new line under your Billing Account using the EID and IMEI numbers. Again these numbers are found on your watch's box. This combination should lead to the AT&T Unlimited Wearable plan for $10 a month.
The rep needs to "Park" the EID and IMEI from your first watch on wearable line 1 and repeat for the second watch's EID and IMIE on the second wearable line. You might have to remind the rep that they don't need to touch your current lines and associated data plans. You are simply adding 2 wearable lines with the AT&T Unlimited Wearable plan for $10 a month to your account. You might have noticed by now I keep repeating the name of the wearable plan just so you can help the rep understand exactly what you are asking the rep to help you with. Often the rep wall say the watch needs to be part of as shared plan. It does not and if the rep can't figure out the plan, just say Thanks and call again.
Complete the set up of Cellular for you LTE Watch:
On your iPhone, open the Apple Watch app.
- Tap the My Watch tab, then tap Cellular.
- Tap Set Up Cellular. (Note: you may need to power cycle your watch to make this active)
- Follow the instructions to complete the NumberSync for Apple Watch (Cellular)
Please review this information and let us know if you have further questions and then just get it done.
Dave
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Sorry could provide a little more information on your current plan and there might be more information around the Oops message?
For now skip the dummy SIM.
Dave
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It really does not matter, it just needs to be an ID that shows your target iPhone correctly. These systems are very picky.
Dave
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Yea we are getting to the point in the night that systems may be up or down. A fresh start in the morning with all the Backend system at 100% is very helpful for many issues.
Dave
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