I've been following this thread for a while, the case looks amazing and I think it's very promising that they have relatively good customer service.
I too ordered the Arctic from their site on Monday and they refunded me on Paypal citing the customs issue. I waited till the clock struck midnight and ordered it again on "Thursday." When I work up I got the order confirmation/electronic shipping info, sent at 6am.
The tracking hasn't updated but I'm hoping to see some stuff soon.
Keep you guys posted when I get it, and I have a White 3g iphone so I'll post some preview pics of a white iphone in the arctic case.
I ordered mine on Monday as well. I live less than 10 miles away from their headquarters and I still haven't gotten mine yet.