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They won't let you cancel the order once it's been placed. If you haven't been charged yet you might have more luck with your credit card company canceling the charge.

According to many other posts here, and the person I talked to at my AT&T store, this is untrue.
 
According to many other posts here, and the person I talked to at my AT&T store, this is untrue.

Yep just witnessed it. In their system under the number attached to your DF they go to view->DF and then cancel.

The rep didn't know how, and the manager had to find it but it's there.
 
ATT will be getting shipments of iPhones Tuesday and Thursday of this week, according to the store manager in dallas(on Beltline Rd).
 
Yep just witnessed it. In their system under the number attached to your DF they go to view->DF and then cancel.

The rep didn't know how, and the manager had to find it but it's there.

This is good to know, thank you.

Can the CSR do it or did a manager have to sign on.
I realize the manager had to FIND the process, but does a manager have to PERFORM. I may do this later today if my AT&T store gets 16gig blacks in.
 
They won't let you cancel the order once it's been placed. If you haven't been charged yet you might have more luck with your credit card company canceling the charge.
Well, they already canceled one of the three 8gb orders they placed so I don't see why they couldn't get the last two
 
I went into my local AT&T store on Saturday morning to check for the 3G iPhone. They obviously had non, so I went ahead and signed up for the direct fulfillment. They said then that it could be 5-7 or 7-10 days, but that it will "probably be here sooner than that". I called them this morning and they didn't get any in today, but he said "Hopefully by Friday"...Didn't exactly fill me with confidence that I'd have it for this weekend, but I guess I've been having fun making ringtones, wallpapers, and downloading Apps in the meantime. Hopefully we ALL get our iPhones soon.

PS...He also said they're "only taking orders for direct fulfillment"...I guess they've gotten enough over the weekend that the entire next shipment or so will go directly to their direct fulfillment people...Like me.
 
They won't let you cancel the order once it's been placed. If you haven't been charged yet you might have more luck with your credit card company canceling the charge.

I placed an order on Friday morning, and went back to the store on Saturday morning and canceled the order, no problem. If I check the status of the order online it shows it as being canceled. You can't cancel on the phone you have to go into a store to do it. Ask for a manager and he/she can cancel the order, guaranteed.
 
I placed an order on Friday morning, and went back to the store on Saturday morning and canceled the order, no problem. If I check the status of the order online it shows it as being canceled. You can't cancel on the phone you have to go into a store to do it. Ask for a manager and he/she can cancel the order, guaranteed.

Good to know, the person I spoke to was adamant about it not being able to be cancelled. I figured if I raised enough of a stink it could be, but I'm fine with waiting a while for it.
 
Answering my own post....

I ordered the 16 GB Black iPhone on Friday around 8:40 AM CDT...wait for it...

and I just received a TRACKING NUMBER via email.

Should be here Wednesday or Thursday!:D
 
I went into my local AT&T store on Saturday morning to check for the 3G iPhone. They obviously had non, so I went ahead and signed up for the direct fulfillment. They said then that it could be 5-7 or 7-10 days, but that it will "probably be here sooner than that". I called them this morning and they didn't get any in today, but he said "Hopefully by Friday"...Didn't exactly fill me with confidence that I'd have it for this weekend, but I guess I've been having fun making ringtones, wallpapers, and downloading Apps in the meantime. Hopefully we ALL get our iPhones soon.

PS...He also said they're "only taking orders for direct fulfillment"...I guess they've gotten enough over the weekend that the entire next shipment or so will go directly to their direct fulfillment people...Like me.

The DF orders are not part of the store allogation. The DF orders don't come out of the AT&T store shipments when they get them. That store may receive 20 phones and they'll sell them to walk-ins. They don't go toward DFs.
Think of DFs like a purchase done online at ATT.com for pick-up at the store.
 
Answering my own post....

I ordered the 16 GB Black iPhone on Friday around 8:40 AM CDT...wait for it...

and I just received a TRACKING NUMBER via email.

Should be here Wednesday or Thursday!:D

Great news! I ordered about 2 hours later than you, I think, so hopefully I'll get a tracking number soon.
 
The DF orders are not part of the store allogation. The DF orders don't come out of the AT&T store shipments when they get them. That store may receive 20 phones and they'll sell them to walk-ins. They don't go toward DFs.
Think of DFs like a purchase done online at ATT.com for pick-up at the store.

Which is why I am not happy with ATT. They told me that if I ordered through the DF that I would receive my phone before anyone else. That was the second lie they told me that day. They also told me the local Apple Stores were out of phones. They have both had phones the past 2 days.
 
So does backordered mean its going to be weeks before I get one??!?

Everyone's has said back-ordered at one time. Several have reported the phone flipping back and forth between 1 and 0.
I think the back-ordered status means that one isn't allocated to that order. why it keeps flipping I don't know.
 
US v. UK charges

In the US, we pay for in-going & out-going - for both texts and calls.

In the UK, people only pay for out-going - for both texts and calls.

UK system seems more "fair" but we all wind up paying about the same.

Also, most of us in the US make more on a PPP basis. So no complaining!!! :p
 
Unless you know you can positively buy a phone from somewhere around you, I don't see why everyone is canceling their orders. If you ordered your phone Friday/Saturday, you'll most likely get your phone this week. You are guaranteed a phone and you pass it up to hunt one down on your own.
 
Does anyone know if the 1 million phones sold includes these AT&T orders if it just includes people who physically have their phones. It seems impressive that Apple could have 1 million phones available around the world on launch weekend!

That being said I really hate waiting for things and want my phone:(
Ordered 12:30EDT on 7/11...still in back order. Did anyone's status change that order around this time?
 
Does anyone know if the 1 million phones sold includes these AT&T orders if it just includes people who physically have their phones. It seems impressive that Apple could have 1 million phones available around the world on launch weekend!

That being said I really hate waiting for things and want my phone:(
Ordered 12:30EDT on 7/11...still in back order. Did anyone's status change that order around this time?

That includes all the DF orders.
 
16gb white

Orderd mine friday morning at ATT store in bolingbrook, Il. Status said in progress untill about 10 minutes ago when it switched to back-orderd. I am not pleased.
 
OMG!!! ordered mine this morning and I already have a tracking number. woohoo!

Dude! How, when, what? Details.

I canceled a Friday 8gig order and placed a 16gig order this morning. Still haven't received my acknowledgment email on the 16.
 
Dude! How, when, what? Details.

I canceled a Friday 8gig order and placed a 16gig order this morning. Still haven't received my acknowledgment email on the 16.

I placed my order this morning at 9AM. Received confirmation at 2PM
 
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