Aghgh. I think, if anybody, people really should be mad at Apple, not B&H.
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Does bhphoto usually get a good supply ?
- Thread starter enthawizeguy
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Just as I thought, there is STILL no stock sent to B&H.
Why can you not believe they did not get any, the Stainless is in very short supply and it looks like it will be that way for a while.
Just as you guessed, you mean. And it was a guess. This doesn't come as a surprise, but again - they're just starting to ship things for the first time in over a week. I'm sure there's a backlog.
I'm not sure what you're trying to prove here, in any case. B&H did screw up, with lack of communication and an implication they would ship on the 21st. I know my order said that it starts shipping on the 21st, and only later did it switch to a backorder.
Agreed, in the same boat. Lesson learned, I suppose. Nothing else to do but wait at this point.
I also preordered with B&H on 9/14 and expected 9/21 shipping as stated on website. It did not say ETA as stated in email discussion with B&H below. After the discussion below I did cancel my order and found a SS at a local Apple store using Istocknow. I just received a refund today to my PayPal account after cancelling a week ago. They did state 5 to 6 business days to get refund. I have purchased items from B&H before and been happy, so that is why I ordered from them this time. As everyone is stating Lesson Learned, never again. Poor communication.
From: B&H Customer Service <cs@bhphoto.com>
Date: September 21, 2018 at 9:56:18 AM EDT
I am sorry but ETAs are not guarantees and are subject to change. You agreed to have the charged by paypal; not the ETA. Did you want this order cancelled?
From: ME
I did agree to the PayPal immediate payment based on your website stating a 9/21 ship date. Not some date in the unknown future which was not stated.
> On Sep 21, 2018, at 8:23 AM, B&H Customer Service <cs@bhphoto.com> wrote:
> I am sorry to hear about this situation. As was indciated when you checkout with Paypal:
> All Paypal orders will be charged at the time the order is placed
> and you had to agree to and click a check to:
> I understand and agree to the payment notice above.
> From: ME>
> Thank you for your response, but I am still wondering why you process the charge right away when the item is not even arriving until 2 weeks later. Most vendors do not charge until the item is shipped.
>
> > On Sep 20, 2018, at 5:52 PM, B&H Customer Service <cs@bhphoto.com> wrote:
> >
> > Thank you for contacting the Customer Service Department at B&H Photo Video and Pro Audio.
> > Please be advised that your preorder is estimated to arrive at our warehouse by 10/4. As soon as we receive it in stock we will ship your order to you, and e-mail you with the tracking information.
> >
> --------------- Original Message ---------------
> > From: ME> >
> > Do you know yet when this order will ship?
> >
From: B&H Customer Service <cs@bhphoto.com>
Date: September 21, 2018 at 9:56:18 AM EDT
I am sorry but ETAs are not guarantees and are subject to change. You agreed to have the charged by paypal; not the ETA. Did you want this order cancelled?
From: ME
I did agree to the PayPal immediate payment based on your website stating a 9/21 ship date. Not some date in the unknown future which was not stated.
> On Sep 21, 2018, at 8:23 AM, B&H Customer Service <cs@bhphoto.com> wrote:
> I am sorry to hear about this situation. As was indciated when you checkout with Paypal:
> All Paypal orders will be charged at the time the order is placed
> and you had to agree to and click a check to:
> I understand and agree to the payment notice above.
> From: ME>
> Thank you for your response, but I am still wondering why you process the charge right away when the item is not even arriving until 2 weeks later. Most vendors do not charge until the item is shipped.
>
> > On Sep 20, 2018, at 5:52 PM, B&H Customer Service <cs@bhphoto.com> wrote:
> >
> > Thank you for contacting the Customer Service Department at B&H Photo Video and Pro Audio.
> > Please be advised that your preorder is estimated to arrive at our warehouse by 10/4. As soon as we receive it in stock we will ship your order to you, and e-mail you with the tracking information.
> >
> --------------- Original Message ---------------
> > From: ME> >
> > Do you know yet when this order will ship?
> >
I was thinking popcorn and soda instead, maybe some nachos
I think the aforementioned salt n vinegar chips, some popcorn and soda, AND nachos (no maybes). I mean, we're going through some serious first-world problems here, so we deserve a good selection.
If the person above has been informed correctly, hopefully tomorrow we'll see some movement. Then we can still eat all the snacks, because reasons.
I ordered my Apple Watch from B&H Photo at 3:01 am September 14. I paid with ApplePay and was charged right then. I called customer service once over a week ago because I thought I might have to go out of town and I wanted to peg down when they thought I’d get it. I was told shipments would start October 1.
Well, when they closed for the holiday I thought that October 1 was not realistic. I just called them today. The gist from them is that they have no idea. They have no stock. I inferred that they never received anything from Apple. He was going to have his Apple purchaser email me when they knew more but he couldn’t even say when they might know more. He actually said, ‘we’d hate to lose your business but if you can find it elsewhere we’d understand.’ Even if they charged you, they will refund/reverse the charge as long as they have not shipped the item.
Basically if you want the watch sooner rather than later (perhaps much later), create an iStock notification for the model you want. The Apple stores seem to get more in every few days. Wait for the notification (saves you from compulsively checking every 5 minutes), then immediately purchase it for store pickup on your phone through the Apple Store app.
My order was the 44 Aluminum WiFi with sports band. Your mileage may vary.
Well, when they closed for the holiday I thought that October 1 was not realistic. I just called them today. The gist from them is that they have no idea. They have no stock. I inferred that they never received anything from Apple. He was going to have his Apple purchaser email me when they knew more but he couldn’t even say when they might know more. He actually said, ‘we’d hate to lose your business but if you can find it elsewhere we’d understand.’ Even if they charged you, they will refund/reverse the charge as long as they have not shipped the item.
Basically if you want the watch sooner rather than later (perhaps much later), create an iStock notification for the model you want. The Apple stores seem to get more in every few days. Wait for the notification (saves you from compulsively checking every 5 minutes), then immediately purchase it for store pickup on your phone through the Apple Store app.
My order was the 44 Aluminum WiFi with sports band. Your mileage may vary.
I
I’m intrigued to know what configuration you ordered that they said would be coming in on the 4th. I’ve been trying to get in touch with them all day to find out when mine is arriving to no avail.
I ordered a Silver SS 40mm with white band, but look at his statement. The ETA that they expect it is 10/4 and on a later post he says ETA’s are not guarantees and can change. I hope they come in for everyone that preordered and I would hope that BH realizes how misleading the 9/21 shipping date was. They really should offer some kind of compensation to everyone that preordered under that premise and is still waiting.
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Sorry I should have mentioned that I ordered around 5am on 1st day of preorder.
You guys realize that the "E" in ETA is estimated, right? If it were firm, it would be GTA or "guaranteed time of arrival"
Yes I realize ETA is estimated time of arrival, but when we preordered it said “shipping 9/21”. There was no mention of ETA.
I just got an email from them regarding the 44mm Silver SS, white sport band.
I asked them when they expected to get a shipment and if I was high enough on the list to get it in the first wave. It’s the best non-answer I’ve ever seen.
I asked them when they expected to get a shipment and if I was high enough on the list to get it in the first wave. It’s the best non-answer I’ve ever seen.
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Why even respond if that's what they are going to go with. Should we just assume that they won't be getting stock for awhile?
I replied asking again if they had any idea when they’d get stock, and they said they didnt have any concrete information.