The returns are all part of The Game. I once bought their entire stock (4) of B grade Light Pinks, knowing that at least half would be Pink Sand - turns out 3 of them were, so they went back.
Ironically, I now need a 1st Gen Pink Sand, but they only sent 2nd Gens when I tried to order the original Pink... did get the Pink boxed in perfect condition for £12 though.
Post-Covid closure, they have a big backlog of online returns, so waiting for my money back, but my wife won’t let me visit my local store to return them... (I’m Type 1 Diabetic, so she’s not keen on me leaving the house at the moment - my Band ordering is my only connection with the outside world 🤣)