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First 2018 MacBook Pro Orders Set to Be Delivered Tomorrow
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Will they fix the missing escape key and re-arrange the mentally deranged arrow key layout? The keyboard sucks. I use it everyday at work out of necessity but it's still a piece of sh*t and Apple's "service program" won't change any of that.
I need to save for the new Mac Pro. Can’t have a laptop faster than my desktop.
I really hope they don't f**k that one up but at this point I'm not holding my breath. The amount of time it's taking them to come out with a new one reeks of over-engineered clusterf**k. I sincerely hope to be proven wrong.
Yeah they are replacing it with the exact same keyboard with the same design flaw, meaning nothing is fixed...
The speck of dust is just an assumption, but yes it seems like so. And yes it can take months, especially if you don’t use your keyboard that much.
The fact that lots and lots of people all over the world are complaining about keyboard issues does though.
if that is true, than they have poor management , loosing a lot of money...and i think Apple don't lack about how to make money not losing
Thanks for adding value to this forum. I already have a PC and for all the windows bashing it works fine. If more people leave for PC it will be bad for the MacOS and it’s already happening. I was only pointing out the huge price increase in the last 2 years. Touchbar could have definitely be avoided if not for the arrogance.
The point is, you can’t derive a failure rate via internet echo chamber. You may have heard the statement, “the plural of anecdote is not data.”
In the last two years Apple has easily sold 25 million laptops with the butterfly keyboard. Even if there were a documented one million machines that needed service one or more times, that’s still only 4% of those sold.
Of course there’s no good way to collect a representative sample of the entire population using reddit and MacRumors forums. You haven’t heard from a million users with problems, you’ve heard from the same few hundred or thousand or whatever. Over and over. And you’ve heard hundreds or thousands of complaints about the keyboard from posters who’ve never even seen a butterfly keyboard, let alone had a problem with one.
There’s an issue. Apple knew it a few months after the first models hit the street, and they modified it at some point. I’m actually surprised it took so long for the class actions to be filed.
We don’t know at this point whether the second, or now third, version is better or worse than the old scissor keyboard. Apple knows (or will know, shortly, in the case of the new third gen), and we’ll learn more during the lawsuit discovery, if it gets to that point.
I’m sure there is/was a legitimate issue. But I’m also sure that those who didn’t eat chips and muffins and donuts over their keyboard had a lot fewer issues than those who did
The point is, you can’t derive a failure rate via internet echo chamber. You may have heard the statement, “the plural of anecdote is not data.”
In the last two years Apple has easily sold 25 million laptops with the butterfly keyboard. Even if there were a documented one million machines that needed service one or more times, that’s still only 4% of those sold.
Of course there’s no good way to collect a representative sample of the entire population using reddit and MacRumors forums. You haven’t heard from a million users with problems, you’ve heard from the same few hundred or thousand or whatever. Over and over. And you’ve heard hundreds or thousands of complaints about the keyboard from posters who’ve never even seen a butterfly keyboard, let alone had a problem with one.
There’s an issue. Apple knew it a few months after the first models hit the street, and they modified it at some point. I’m actually surprised it took so long for the class actions to be filed.
We don’t know at this point whether the second, or now third, version is better or worse than the old scissor keyboard. Apple knows (or will know, shortly, in the case of the new third gen), and we’ll learn more during the lawsuit discovery, if it gets to that point.
I’m sure there is/was a legitimate issue. But I’m also sure that those who didn’t eat chips and muffins and donuts over their keyboard had a lot fewer issues than those who did
No one tries to calculate a failure rate. And it is not necessary to realize that the butterfly keyboard has a huge design flaw which makes it break under normal working conditions.
Well, you did say the “fact that lots and lots of people all over the world are complaining about keyboard issues” makes it a more frequently-occurring problem globally.
So if 1,000,000 users are having a problem with the keyboard breaking under normal working conditions, is that evidence of a huge design flaw?
I’ve seen a lot of this sentiment tonight. Who can afford these? Compared to a new car, or a truck, which people buy constantly all over the developed world these are small fry. If you don’t have the money up front they can be financed, 0% interest even. In a world where Samsung and Apple’s latest phones sell in massive quantities for $800+ is $3000 dollars+ for a full fledged computer particularly bizarre? Why?
I ordered my 15”, i9, 1TB, around noon on Thursday. Got a ship notification for July 18th. Then later got a shipment update saying July 13th! So it’s suppsed to arrive this Friday. (tomorrow)
Look there were no widespread reports of failing keyboards in previous models. Since 2016 compared to previous models a lot of people started complaining about troubles with their keyboards. What does that tell you? That people all of the sudden started hating apple?
I’ve already said “I’m sure there is/was a legitimate issue”, what more do you want from me?
My point was, and continues to be, that we can’t know the magnitude of the problem based on the self-reinforcing echo chamber of anecdotal postings on the internet, such as Reddit, MacRumors forums and Twitter. Especially when there’s plenty of anti-Apple trolls ready to jump on the hate bandwagon, merely echoing the complaints they’ve heard and seen others make.
Same 2016 MacBook Pro user, but I do switch off to my external when plugged in my monitor, so I don't use the keyboard constantly. But still no issues here.
Now if you want to talk about evidence, there is none for this. It's anecdotal, and yet it's good enough for those who see nothing in this keyboard debate. At least those with keyboard problems are using themselves, and each other, as a basis for their evidence, while those who talk about a troll conspiracy against Apple are trying to read the minds of people who post negatively about Apple. I'll take the word of the users with broken keyboards.
And it doesn't bother Apple apologists that Apple actually does have data on failure rates and keeps it hidden from its loyal customers. Apologists see it as good business and smart strategy for Apple to remain silent. Weird. Now we have a new model out and none of us even knows if the keyboard is more sturdy.
How much difference would you say is between the 13'' and the 15'' model regarding power? I'm currently running a maxed out late 2013 13'' pro and desperate for the new models. I'm using my laptop mainly for working with Adobe products, Sketch etc. 13'' suits me more (travelling a lot with it) but how noticable is the difference between the quadcores 15'' compared to the 13'' models? I'll will benefit anyway tremendously with the update just not sure if I should take even the bigger one for once.