In this case I'd rather take an option of mail exchange. They don't want to swap in the store, they spend on shippment. I don't want to waste my time, that's why I bought apple care. Will try store next week, no hour wait repair for me. Or they can pay me my hour overtime rate rate 🙂))) I can also wait if they bring back home offshore money and pay taxes. 🙂 Expecting a conversation with a store manager already 🙂))
I told them I am not waiting an hour for Apples fault on a defect. Manager gave me a refurb phone. Will see if the camera does it again down the line.
I would then suggest to let them know you cannot wait an hour for a repair and to see what they can do. Most likely if you tell them that you do not have the time to wait, they will replace your phone immediately. Fortunately I had the time to wait but I understand for other people it's not always as simple as waiting. I am lucky to live close to an Apple Store.
I haven't experienced the screen clicks in the lower right but I am also disappointed in the front camera moving as I pass my devices down. I don't want them to have a faulty phone.
This is how it should be. Apple cannot ask you to wait or "dance" around. They position themself so pro-busness. "wait" = Samsung for me. Never have been waiting and will never wait. Wait = change for me. Congrads woth you new phone.
I agree. This is just what I was told. Had they tried to charge me I would've asked to speak to a manager.
Why not?! They should. Tell them you want an exchange. Do not accept to wait 1 hour of you valuable time. Ask for the supervisor, just be polite. This is ok.
"Can we do it?!" "Yes we can!!!" (Bob the builder 🙂) Be polite, tell them what you want. And usually they don't argue. I always polite with people and get what I want: car below truecar.com.... Why not? You should get you level of utility from the product.
Really don't get what your saying. I made a Genuis appointment, so it will be whatever it is when I talk to the person.
You're good. It's all good. I'll comment on what happens at my Genuis Bar appointment.
Good luck! Hopefully you won't have to wait for the replacement screen. Let us know if you're able to just exchange it for a new phone rather than waiting as I'm curious. I didn't think of attempting this and just let them proceed with replacing the screen.
Okay. I returned from the Genuis Bar today and it turns out that my 6 was bent. That was interesting to hear. The employee gave me a referbished iPhone 6. Works brand new and camera looks properly placed.
