Had your MacBook Pro (late 2016) Touch Bar replaced?

Discussion in 'MacBook Pro' started by fikonhjul, Jan 26, 2017.

?

Have you been offered a replacement for your MacBook Pro (late 2016) TB?

  1. Yes, already got the replacement machine

    19 vote(s)
    48.7%
  2. Yes, waiting for it

    5 vote(s)
    12.8%
  3. No, but my machine is at a repair center, waiting

    7 vote(s)
    17.9%
  4. No, I got it back repaired

    8 vote(s)
    20.5%
  1. fikonhjul macrumors member

    fikonhjul

    Joined:
    Sep 9, 2007
    Location:
    Sweden
    #1
    I'm looking in this forum and over att Apple's Discussions, trying to gauge the size of this.

    I find a quite a few people who've got or are getting a replacement for their faulty new MacBook Pro (late 2016) -- or are still waiting for Apple's response after their computer's been declared to be beyond basic repair.

    The causes seem to be severe problems with charging (not just short battery life), not waking from sleep and dead logic boards (or what seems to be).

    But it's hard to get an overview of the extent, because people call these machines all kinds of things and sometimes it's not until deep down in a thread that the issue is resolved with a replacement.

    So, please let me ask you...
     
  2. keysofanxiety macrumors 604

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
    Wow, weird timing on this thread. I just spoke with a client who took his 13" 2.9/256GB Touch Bar Mac in for a faulty keyboard (one key not working). They're also giving him a new computer.
     
  3. enzom21 macrumors 6502

    Joined:
    Nov 2, 2008
    #3
    Had a faulty sensor on mine. Was told it would be repaired, replacement logic board was back ordered, gave me the option for a new computer. All in all it took a month to get my laptop back.
     
  4. dtrain035 macrumors newbie

    Joined:
    Jan 19, 2017
    Location:
    Massachusetts
    #4
    Within the first week of me having my 15" 2.7 w/460 (after waiting 7 weeks for the custom config), the hard drive crapped the bed. They were able to determine this over the phone. They emailed me a shipping label and told me to drop it off at FedEx. As soon as the box was scanned in at Fedex, Apple began building me a new one. I had the replacement in 2 weeks (where if I returned and reordered would have been 4-5 weeks).
     
  5. fikonhjul thread starter macrumors member

    fikonhjul

    Joined:
    Sep 9, 2007
    Location:
    Sweden
    #5
    Thanks for chiming in (and voting)! I have a feeling, based only on a few posts and my own sad experience, that issues were resolved with replacements more quickly up to recently, but newer cases take longer time for some reason.

    My machine's logic board died after a month, and it's now 19 days and counting waiting for a proper response from Apple (other than "we'll get back to you"). Things are made worse by the fact that Apple's SSD data recovery tool isn't available at any Apple Store or authorised service partner in Sweden (my MacBook Pro died in the middle of a backup).
     
  6. macintoshmac macrumors 68000

    macintoshmac

    Joined:
    May 13, 2010
    #6
    Which sensor was faulty?
     
  7. enzom21 macrumors 6502

    Joined:
    Nov 2, 2008
    #7
    The fan sensor, made the fan run at full speed at all times.
     
  8. fikonhjul thread starter macrumors member

    fikonhjul

    Joined:
    Sep 9, 2007
    Location:
    Sweden
    #8
    Can't say it seems environmentally sound to swap whole computers for every little thing that brakes. Of course they're refurbished or recycled where feasible, but still...
     
  9. enzom21 macrumors 6502

    Joined:
    Nov 2, 2008
    #9
    The whole logic board had to be replaced.
     
  10. digitalm3 macrumors member

    digitalm3

    Joined:
    Sep 10, 2014
    Location:
    SoCal
    #10
    mine was just replaced due to problems with Bluetooth keeping anything connected, made worse as connections increased keyboard, trackpad, AirPods etc... I suspect it was the antenna but no way to know for sure since it was a return / reorder.
     
  11. Obagleyfreer macrumors member

    Joined:
    May 9, 2016
    Location:
    New Zealand
    #11
    Where's the option for "no, I've not had to return mine" option?
     
  12. diegovega macrumors newbie

    Joined:
    Oct 22, 2008
    #12
  13. satirev macrumors 6502

    Joined:
    May 23, 2010
    #13
    yup, charging issues here to the point where my machine went completely dead and wouldn't power back up, they had to do a logic board swap in my machine.
     
  14. diegovega macrumors newbie

    Joined:
    Oct 22, 2008
    #14
    Does Apple or anyone know why these touchbar macbook pros are frying? Is there some fix on the new logic boards that Apple is installing to prevent this from happening again in the near future? I don't even want to know the cost of replacing the logic board outside warranty.
     
  15. JMacHack macrumors 6502

    Joined:
    Mar 16, 2017
    #15
    I don't think anyone knows for certain, but I would gather information on what users were using their machines for when the problems arose and go from there.
     
  16. Sanpete macrumors 68020

    Joined:
    Nov 17, 2016
    Location:
    Utah
    #16
    Not at all common, probably caused by the same things as with other models.
     
  17. jerryk macrumors 68020

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #17
    Given Tim Cook's operations background, I am sure they are gathering data on each and every repair. And then using that in their formulations for costs, potential lose of sales, etc. to come up with the best course of action.
     
  18. ETechMaster2002 macrumors member

    Joined:
    Jul 29, 2016
    #18
    That's what happened with mine too. However, mine was not constant, my fans would go on at full speed at random times. They replaced my logic board, I/O board, Battery and both fans in mine. (So basically more than half of the computer got replaced.)
     
  19. barmok macrumors newbie

    Joined:
    Aug 16, 2017
    #19
    Thanks for that poll it gives a good idea of what to expect from the repair shop, just started having the problem on one that I bought in December 2017 (faulty keys were U,R,O,I, Up and Space, once I get it back, I will definitely get Apple Care on it.
     
  20. barmok macrumors newbie

    Joined:
    Aug 16, 2017
    #20
    The authorized Apple repairer in my town order a new top case w/battery to repair my keyboard.
     

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