Probably didn't like you.What do you mean "it worked for you" - are you saying the guy just lied to me? I don't see why he wouldn't have just done it if he had the ability. What did they do for you, tell you it's about to be prepped or give you priority shipping? He said they have no control over the shipping.
Posted this in the other shipping thread, but it is also pertinent here:
Just talked to Customer Service. He said there is absolutely NO WAY for any rep to change someone's order to Priority Shipping and the ONLY thing reps see is the exact same order status page we see. They cannot tell when someone's order is about to be prepared for shipment. I am very good at getting what I want on the phone and don't let up - but I persisted and this guy seemed to honestly not know anything about these things. I call BS on these previous claims of expedited shipping.
MASSIVE UPDATE - READ THIS:
Just called Customer Service for a second time.
This time I lied and said I had a friend next to me who just called and had his shipping upgraded to 2-day so they couldn't deny me.
The guy was very friendly and said right away "Ah, no problem man- I will upgrade you to 2 day shipping"
I said "Do you know how Apple is sending these out- it obviously isnt first come, first served"
Him: "Well, it is and it isn't. Was your friend's iPad 2 engraved?"
Me: "Yeah"
Him: "Okay, well his is shipping directly from the manufacturer overseas. Yours is backordered in the United States"
Me: "What do you mean backordered?"
Him: "Well, the ones getting engraved come from overseas. Yours will be coming from a warehouse in the United States,"
Me: "Really, from where- California?"
Him: "It doesn't tell me exactly where, just that yours is coming from the US. The regular iPads, not personalized, ship from the US. They are in huge demand right now, so that's why it's backordered. Don't worry, though, you should be getting a shipping update tomorrow because it will be your 5th day (it will actually be my 4th day, but whatever). So, expect the March 18-25 delivery range to be kicked back 2 days."
Me: "Hm, okay, this is all new news to me. But you're definitely giving me the shipping upgrade then?"
Him: "Definitely. I put that in for you."
There you have it- take it as you will I guess....
MASSIVE UPDATE - READ THIS:
Just called Customer Service for a second time.
This time I lied and said I had a friend next to me who just called and had his shipping upgraded to 2-day so they couldn't deny me.
The guy was very friendly and said right away "Ah, no problem man- I will upgrade you to 2 day shipping"
I said "Do you know how Apple is sending these out- it obviously isnt first come, first served"
Him: "Well, it is and it isn't. Was your friend's iPad 2 engraved?"
Me: "Yeah"
Him: "Okay, well his is shipping directly from the manufacturer overseas. Yours is backordered in the United States"
Me: "What do you mean backordered?"
Him: "Well, the ones getting engraved come from overseas. Yours will be coming from a warehouse in the United States,"
Me: "Really, from where- California?"
Him: "It doesn't tell me exactly where, just that yours is coming from the US. The regular iPads, not personalized, ship from the US. They are in huge demand right now, so that's why it's backordered. Don't worry, though, you should be getting a shipping update tomorrow because it will be your 5th day (it will actually be my 4th day, but whatever). So, expect the March 18-25 delivery range to be kicked back 2 days."
Me: "Hm, okay, this is all new news to me. But you're definitely giving me the shipping upgrade then?"
Him: "Definitely. I put that in for you."
There you have it- take it as you will I guess....
MASSIVE UPDATE - READ THIS:
Just called Customer Service for a second time.
This time I lied and said I had a friend next to me who just called and had his shipping upgraded to 2-day so they couldn't deny me.
The guy was very friendly and said right away "Ah, no problem man- I will upgrade you to 2 day shipping"
I said "Do you know how Apple is sending these out- it obviously isnt first come, first served"
Him: "Well, it is and it isn't. Was your friend's iPad 2 engraved?"
Me: "Yeah"
Him: "Okay, well his is shipping directly from the manufacturer overseas. Yours is backordered in the United States"
Me: "What do you mean backordered?"
Him: "Well, the ones getting engraved come from overseas. Yours will be coming from a warehouse in the United States,"
Me: "Really, from where- California?"
Him: "It doesn't tell me exactly where, just that yours is coming from the US. The regular iPads, not personalized, ship from the US. They are in huge demand right now, so that's why it's backordered. Don't worry, though, you should be getting a shipping update tomorrow because it will be your 5th day (it will actually be my 4th day, but whatever). So, expect the March 18-25 delivery range to be kicked back 2 days."
Me: "Hm, okay, this is all new news to me. But you're definitely giving me the shipping upgrade then?"
Him: "Definitely. I put that in for you."
There you have it- take it as you will I guess....
MASSIVE UPDATE - READ THIS:
Just called Customer Service for a second time.
...
Kicked back two days as in delayed until say March 28th? Or earlier?
Also, on the sticky thread, it appears plenty of non-engraved ipads are shipped from China.
So much disinformation going on here...
Maybe your apple rep was just trying to keep you happy for the time being.
Interesting. I am tempted to call but I'll wait until the 5th day expires before I go ape-shiz on them lol.
However, I am pretty sure I have seem lots of non-engraved iPads get shipped and or delivered today in the other thread. Maybe your apple rep was just trying to keep you happy for the time being.
Interesting. I am tempted to call but I'll wait until the 5th day expires before I go ape-shiz on them lol.
However, I am pretty sure I have seem lots of non-engraved iPads get shipped and or delivered today in the other thread. Maybe your apple rep was just trying to keep you happy for the time being.
MASSIVE UPDATE - READ THIS:
Just called Customer Service for a second time.
This time I lied and said I had a friend next to me who just called and had his shipping upgraded to 2-day so they couldn't deny me.
The guy was very friendly and said right away "Ah, no problem man- I will upgrade you to 2 day shipping"
I said "Do you know how Apple is sending these out- it obviously isnt first come, first served"
Him: "Well, it is and it isn't. Was your friend's iPad 2 engraved?"
Me: "Yeah"
Him: "Okay, well his is shipping directly from the manufacturer overseas. Yours is backordered in the United States"
Me: "What do you mean backordered?"
Him: "Well, the ones getting engraved come from overseas. Yours will be coming from a warehouse in the United States,"
Me: "Really, from where- California?"
Him: "It doesn't tell me exactly where, just that yours is coming from the US. The regular iPads, not personalized, ship from the US. They are in huge demand right now, so that's why it's backordered. Don't worry, though, you should be getting a shipping update tomorrow because it will be your 5th day (it will actually be my 4th day, but whatever). So, expect the March 18-25 delivery range to be kicked back 2 days."
Me: "Hm, okay, this is all new news to me. But you're definitely giving me the shipping upgrade then?"
Him: "Definitely. I put that in for you."
There you have it- take it as you will I guess....
...Him: "...So, expect the March 18-25 delivery range to be kicked back 2 days."
Me: "Hm, okay, this is all new news to me. But you're definitely giving me the shipping upgrade then?"
Him: "Definitely. I put that in for you."
IPAD 2 32GB BLACK ATT
not yet shipped
Ordered Mar 11, 12:48am
Pretty frustrated at this point.....
IPAD 2 32GB BLACK ATT
not yet shipped
Ordered Mar 11, 12:48am
Pretty frustrated at this point.....
Order Date: Mar 11, 2011 at 12:42 AM PDT
Not yet shipped
IPAD WI-FI 3G 16GB WHITE-USA
Ships: 3 - 5 business days
Delivers: Mar 18 - Mar 25
Still waiting, got upgraded to 2-3 day shipping.
My cover is on it's way for the 22nd like many here, but I haven't been charged.. anyone else in the same position??... the original bank hold had two charges: one for cover, one for ipad.. both holds went away this AM (but rep swears everything is ok payment-wise)