+1. I'm glad you're with me. Frustration is reduced somewhat by not being all alone. I called them last night and they upgraded the shipping to priority but said they couldn't do anything about when it was actually shipped. I pointed out that since it had been prepared for shipping for 62 hours (now 72 hours), priority shipping might not advance things very much. They keep repeating the "delivers 18-25th" window to assure me it would arrive as promised. As I ordered it in the wee hours of Friday March 11th and therefore expected it early in the window, I'm not particularly happy. I have concluded:
- the demand for the black AT&T 16GB iPad2 was underestimated
- perhaps their random order number generation has eliminated any ability to deliver orders even roughly in the order in which they were received.
- right now, there isn't much more I can do. Getting my iPad2 cover for free which I haven't managed to do yet - isn't the point. I want the iPad2. I may or may not keep the cover. I like the concept - and I'm hoping I can find something that protects the back (a gel) and still keeps the magnets at full strength. I know I'm leaving it unopened until the iPad2 is in my hands.
Thank you for posting this, I am glad that I am not alone. When I saw that people's iPads went to "prepared for shipment" last night and they woke up to "shipped" emails this morning, I got annoyed. I'm happy for them, but I'm annoyed at my own situation.
I called them yesterday and this is sort of how it went:
Apple- We are waiting for FedEx to come pick up your order
Me- Since the weekend? FedEx doesn't take 3 days to come pick up a package, much less from you guys
Apple- The earthquake has caused delays
Me- The earthquake was in Japan, not China.
Apple- But it's causing FedEx to have fewer planes
Me- If that was true, then why did I get a tracking number for my cover and why is it already on its way to me?
Apple - Thank you for calling Apple, were you happy with the level of service that I provided today?
Me- Nope.
And I ended the call probably more frustrated than when I called.
I guess I'm not sure what I was expecting her to say or do. I didn't want any freebies or I would have flat out asked for one. I guess I just wanted a sympathetic ear, which I didn't get, but then that's not their job either. But neither is to lie and blame FedEx.