I got the Next agreement emailed automatically after pre-ordering, I wonder why they don't do the same with the label and instructions.
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Carrier Have you returned your AT&T Next iphones after upgrade?
- Thread starter kendicles
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Good points. It should be automatic. In fact, after I received the instructions and return shipping label via e-mail, I thought maybe they e-mailed it already. Maybe I missed it somehow. It's populated with all of my information already. So why not send it after my order status changes to shipped? Well, now I know for next year.
I have a question & I'm hoping that current Next users can chime in.
I'm a long time AT&T customer (in good standing) & I'm thinking of of doing Next instead of Apple's own Iphone trade in program (due to the hard credit pull).
Does anyone know if signing up for Next through Apple's site requires a credit check? I would go directly through At & T but it seems that it's quicker / easier to get a phone directly from Apple.
Just wanted to see if credit checks are required by AT &T if you purchase through Apple's site.
Thanks for your help.
I'm a long time AT&T customer (in good standing) & I'm thinking of of doing Next instead of Apple's own Iphone trade in program (due to the hard credit pull).
Does anyone know if signing up for Next through Apple's site requires a credit check? I would go directly through At & T but it seems that it's quicker / easier to get a phone directly from Apple.
Just wanted to see if credit checks are required by AT &T if you purchase through Apple's site.
Thanks for your help.
If you're already an AT&T customer, no credit check needed. They did that when you first signed up with them. This is just another item that will be added to your bill.
Does the phone have to be in absolute pristine condition? No scratches at all? It's a used phone, some bumps here and there but can still be powered on and off and glass screen has no cracks.
What happens if they charge me despite returning the phone, can I get it back?
Thanks for your advice!
What happens if they charge me despite returning the phone, can I get it back?
Thanks for your advice!
I upgraded one line that was on the Next plan (through Apple.com, not AT&T) but haven't gotten any mailing instructions or a shipping label. I followed the link on Apple's web site, but that also didn't include a label or even a mailing address. This seems very convoluted, especially since I had originally planned to drop the old phone at the AT&T store. Apparently that's not an option, either.
Is AT&T going to send a label, or do I need to slog through a call with AT&T customer service?
Is AT&T going to send a label, or do I need to slog through a call with AT&T customer service?
No, not in pristine condition, but the screen can't be cracked and it needs to work. There are a list of questions that you must answer about the old phone when you order the new one that should determine if the old one is in acceptable condition. As long as it doesn't get damaged when you mail it back, you should be fine.
Luckily I was able to sell my older phone. Now I can skip the mail-in altogether and made a few bucks as well. I find it odd that corporate stores can't accept the older units simply because they weren't originally purchased from AT&T. If the phone is on a Next contract, you'd think they'd set something up to allow for more easy trade-ins and less customer service calls/headaches.
Same experience. Despite the fact that the ATT web site says that you can return to a store, I was told by the manager of a company-owned store that they have been given no procedure for accepting Next trades in-store. So, I too packed it in the new phone box and taped on the USPS label. Keeping my fingers crossed that there won't be problems I did have the post office give me a shipping receipt.
I finally got my wife's Galaxy S5 ready to send back. I used the box her iPhone 6s+ came in and we still had the box for the S5. Actually, once we took her phone out of the Otterbox, it looked brand new. You couldn't tell it's been used a year. it fit in the return box perfectly so I'll drop it off at a UPS Store tomorrow. I'll be glad to get this turd off my plate (not the Galaxy, the commitment).
I almost wanted to call AT&T and see how much it would be to just pay it off, then I could sell it for more than that balance, but screw it, I'll just keep my fingers crossed and send it off.
I almost wanted to call AT&T and see how much it would be to just pay it off, then I could sell it for more than that balance, but screw it, I'll just keep my fingers crossed and send it off.
I tried calling AT&T to find this out, but it said their billing department is closed. I tried looking on myATT but didn't find it, so I'd guess a call to their billing department would give you the answer... however, with it being AT&T support, who knows how many times you'll have to call to get the right answer. LOL
Nothing like dealing with them in the morning to start the day off bad... lol I almost shudder when I dial 611 and hit send.
Just so you know, the UPS Store will take it and mail it for you but they can NOT give you a receipt since it's being shipped via USPS. If you want one, you'll have to go to a true U.S. Post Office.
And prey tell how will you know what the "right" answer will be from the several different ones I'm sure you will get?
Thanks! Saved me a trip to the AT&T store nearby who I'm sure would have turned me away.
they probably use another company for the trade ins and don't trust the employees at the store
So are you waiting for them to bill you for your remainder balance? I was going to turn in my 6 plus but I change my mind, going to give it to my mom now. Went into att store and try to pay it off today and they said no I can't do that. So I called customer service but the rep said she doesn't even see the balance of my old phone so just wait until they bill me.