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Carrier Have you returned your AT&T Next iphones after upgrade?
- Thread starter kendicles
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I actually got an email from ATT before I got my phone! I think i got it on that Wednesday before. It included the shipping instructions, how to "kill" my old phone and a label. My husband took it to the post office for me yesterday so its on its way!
Per the return instructions:
"Once we receive your trade-in, we will notify you by email."
I think ATT and other carriers use the same or similar 3rd party "contractors" to look over returned NEXT Phones. That's why those phones have to be shipped back to a certain location rather not than let the store mail it back.
This is how carriers streamline cost of refurbishing phones by centralization a point of return (mailing it in).
To have so many corp stores mail individual next phones in themselves is a waste of time.
This is how carriers streamline cost of refurbishing phones by centralization a point of return (mailing it in).
To have so many corp stores mail individual next phones in themselves is a waste of time.
I was originally going to turn-in my 6 Plus to AT&T, but decided to keep it instead. I called AT&T about wanting to keep it, and the rep said I can do that. A case will be created and AT&T will contact me in 48-72 hours to get my payment. I haven't received that call yet though.
The rep I spoke to didn't say anything like that. She told me that when she view my account, all it said on her screen is that it shows fulfilled and she didn't see a balance. Just wait for the 15 days to pass and they'll add the balance on my bill. Seems like nobody knows the answer.
Same thing happened to me. They would t take the phone at the store, nor could they take a payment.
I spoke to the rep and she said that because I selected the trade-in option at checkout, that's what they are expecting, and it's why I was only charged tax on the new phone instead of the remaining balance of the old phone as well. They don't have the option to change it in the system (I.e. trade-in to payoff.) She said once the phone isn't received after 14 days, they will simply place the balance on my bill, then I can pay it off. I just put the money I owe on the phone as a credit (AT&T allows you to pay any amount you want at any time and they simply apply it as a credit to your account).
Makes enough sense, but the in-store reps are clueless. I could have saved time if they knew anything. Also, it seems AT&T is trying hard to make it difficult to get their money.
Be careful majority are as often wrong as right.
Well I'll give another data point to help.
I was told online via chat to go into a corporate store to turn my phone in.
Once there, I proceeded to wait 1 hour to be helped and was promptly told that I had to go to Apple to trade in my phone. They said that Apple should have sent me a box and a label, and that I had to go get that from them.
I told them that wasn't acceptable, and then asked what would happen if I just didn't trade it in. I was told that it would just be billed to my account. So instead of dealing with craigslist, I traded my phone in to At&t for $310, which is $10 more than I owe on it. So I now have $310 in credit on my bill and when they bill me I will be even with them. What a complete cluster.
Oh my god classic AT&T. Now I know why they named it "Next".
You will never guess what the next thing out of the mouth of an AT&T rep will be.
I think I've been dealing with this too long. What you did makes sense to me! Using AT&T against itself. Big congratulations. You should fill out employment application.
In my trip to a corporate store to turn in my old phone, I was told to go to a third party retailer store just because they are licensed by Apple. I tried telling them that just because they are authorized to work on Apple computers doesn't mean they are an Apple-owned store. The store manager came out and called them anyway before being told they have nothing to do with our issue. Then they told me to return the phone to Apple. I tried politely explaining that AT&T issued the Next plan, and it would be AT&T who charges me if the phone is not turned in; I didn't know where the phone was supposed to be mailed to, but I knew where it WASNT to be mailed to. They acted dumbfounded and gave me no useful info.
As I mentioned earlier, the same was true when I tried to pay off the balance of the phone a few days later. In all actuality, I still haven't paid for the balance, I just have a big enough credit on my account to cover the cost for when they decide they want their money and bill me for the remaining balance.
I won't be using Next in the future. The plan isn't too bad in my opinion (I essentially got more for the phone than it was worth by paying it off and still making a profit, all while paying no interest), but the lack of knowledge by in-store reps and the difficulty in even giving them money that is rightfully theirs makes it not worth the hassle.
As I mentioned earlier, the same was true when I tried to pay off the balance of the phone a few days later. In all actuality, I still haven't paid for the balance, I just have a big enough credit on my account to cover the cost for when they decide they want their money and bill me for the remaining balance.
I won't be using Next in the future. The plan isn't too bad in my opinion (I essentially got more for the phone than it was worth by paying it off and still making a profit, all while paying no interest), but the lack of knowledge by in-store reps and the difficulty in even giving them money that is rightfully theirs makes it not worth the hassle.
go to AT&T store
go to pay kiosk inside
log in with your account info
choose the selection to pay off NEXT balance
Might even work via the website
There is no balance if you're already upgraded. The balance will show as zero and they expect you to send your old phone in. If you don't return the phone within the allotted time frame, you'll be charged what the remaining balance would have been.
When I returned my S5 I had to give them everything, phone, cable, and earbuds. It said in the directions that everything that was in given with the phone should be returned.