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iCloud Development Held Up By 'Deep Organizational Issues' at Apple

PinkyMacGodess said:
There are a lot of issues apparently. My biggest frustration was the multiple Apple ID's issue I stumbled into a few months ago.

And I still can't figure out why someone, or a bot, can't go in and just change the ownership bits in the database to consolidate all of my iTunes data on the one account. I mean I 'own' both accounts. The iTunes account is tied to MY credit card. I own all of the devices that I use.

So: WHAT THE HELL IS THE BIG HAIRY DEAL?!?!? Allow people to consolidate Apple ID accounts already!

Also I am deliberately not using any Apple 'cloud' services that involve my data aside from email. I don't trust the cloud, I don't trust the internets, and I just don't see the benefit in having to have an internet connection to work with my stuff!

Even iTunes Match seems a waste to me because I refuse to pay the extortion rates the airlines charge for internet access, and most businesses I'm sure want their investment in internet connections going to people streaming music.

But it's the ID thing that ticks me off the most.:mad::confused::(:eek::apple:
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I don't understand why anyone would have made purchases using two Apple ID's in the first place. I have two Apple ID's. One for the iTunes/App Store with which I make ALL store purchases (including Apple Store purchases) and the other for iCloud (Mail, Calendar, Reminders, and all the other services offered there). I can't help but think that people who have this issue with making purchases using two Apple ID's got themselves into that mess on their own. They just weren't thinking...
 
kds1 said:
There is nothing wrong with OneDrive, and it fact, it's quite good. I keep all my Office documents there, and access them across my Mac, iPhone and iPad. It's quite solid, and I also use their outlook.com mail as a secondary address, after my icloud.com address. it's a great product. But I also use iCloud for other things, and other types of files. I even have PDF's stored on Acrobat.com (though if they would build in iCloud support in the the iOS and Desktop versions of Adobe Reader/Acrobat, i'd store my PDF's there).
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The problem with Onedrive is that syncing is slow and it uses a lot the CPU
 
This.

itbeme said:
Many folks here living in the past (or at least that seems to be where their expectations for Apple are). Have you taken a good look around lately when go to the Apple Store. Look at the people there. The flotsam and jetsam of John and Jane Does gawking at the latest electronic marvel. Shelves full of (often garish looking) overpriced accessories.

Now let's add a sympathetic press corps slavishly ooing and aaahing at the bling bling version of the Apple Watch dangling from the wrist of fashion models while Bono, complete with his de rigeur sunglasses, apologizes for ramming the latest masterpiece down our throats whether we like it or not.

What does this have to do with iCloud ? Nothing. That's the point. Apple is too bloated to innovate any longer and without a once in a lifetime captain at the healm like Steve Jobs, is barreling down the path of every other large bloated company. " Hey look we just paid billions to buy a boatload of bass heavy designer headphones, and hey they even threw in a second rate streaming service to boot" !

Cheers
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Razeus said:
Apple can't even figure out how to combine people's Apple ID's without making a mess so they just ignore it.
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I was actually told by an Apple phone support person that they *can* combine ID's in *certain circumstances*, and I asked what circumstances, and they put me on hold for a while, and came back on and said that apparently they even stopped doing that. I could rename 'change the main email address of' my accounts, I could even enable 'Family Sharing' between my two accounts, but they could not 'ever' combine them.

Then they said that on a 'case by case basis', iTunes support can change the 'ownership' of a track and apply it to another account, but that I'd have to take up with them, and I haven't had much luck dealing with iTunes support.

Oh, and what happened to Apple chat support? Did it disappear?
 
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kds1 said:
If you don't understand how Google works and what their business model is by now, there's nothing I can do to help you.
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Sorry, the one that doesn't know how Google works and what their business model is you, not me.

When you can link just to one piece of information sold to others then you will be able to say that you can't help me.
 
sviato said:
Not surprising. I know someone who went to Apple's campus on business, he told me that he was surprised at how segregated each product group is - communication is very limited. I think this is why products such as iCloud are pretty crappy.
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And where did that come from? Steve. I think we're seeing just how long it takes to change an organizational culture to fit the current times/needs. Steve ran Apple with a start up mentality, with small teams and everyone on a need to know basis. You can't run a company with $180B in revenue and market cap close to $700B like that. I think Tim is trying to change things but it doesn't happen overnight.
 
I wonder if the 'deep organizational issues' are what's causing Apple to be so far behind the competition in smartphone feature development?
 
itbeme said:
Many folks here living in the past (or at least that seems to be where their expectations for Apple are). Have you taken a good look around lately when go to the Apple Store. Look at the people there. The flotsam and jetsam of John and Jane Does gawking at the latest electronic marvel. Shelves full of (often garish looking) overpriced accessories.

Now let's add a sympathetic press corps slavishly ooing and aaahing at the bling bling version of the Apple Watch dangling from the wrist of fashion models while Bono, complete with his de rigeur sunglasses, apologizes for ramming the latest masterpiece down our throats whether we like it or not.

What does this have to do with iCloud ? Nothing. That's the point. Apple is too bloated to innovate any longer and without a once in a lifetime captain at the healm like Steve Jobs, is barreling down the path of every other large bloated company. " Hey look we just paid billions to buy a boatload of bass heavy designer headphones, and hey they even threw in a second rate streaming service to boot" !

Cheers
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The whole non-issue of the U2 album was the pathetic whining of a select group of Drama Queens and ingrates. That album didn't download automatically to my phone, I downloaded it on my own. It was free, and it was easy to delete. Don't want it showing up in your past purchase history? It's easy to hide. Never ****ing saw a bigger bunch of losers looking a gift horse in the mouth. Bono had nothing to apologize for and I don't know why he did.

As for Beats, I was skeptical of it until Apple bought it. Then I tried it with a free trial. It's really good actually, and the human curation aspect of it that Apple liked is why. The pre-determined playlists that Beats suggested for me were really good, actually. And the UI/UX was far better than the mess that is Spotify's UI/UX. I didn't subscribe because I don't have need to pay $ per month to subscribe to a music service, but second rate it's definitely not.
 
TraceyS/FL said:
I don't disagree that they appear (to me) to be struggling in some areas. I can see it, I hope they pull it all together. I echo the sentiment of skipping updates next year, give us 8.5 on new hardware. Clean up some stuff.

But, I'm not going to google over it.

I'm not sure where I end up long term, I hate that MS is coming out with stuff I like.
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Completely agree that we are far from the point where we should go to Android over these issues, especially since so many third party options exist for OS X and iOS. Indeed, Apple is becoming the sort of company that does OS and hardware far better than native applications. I just wish they could get all three right.
 
hagar said:
Let's see:
- random photos missing from my photostream on other devices
- photos that reappear in photostreams after you delete them
- files in iCloud enabled apps that refuse to sync (stuck on Waiting forever)
- calendar invites that keep coming back after accepting or ignoring them
- iTunes match unreliable and slow (seems to be better with iTunes 12)
- unable to easily backup iCloud files
- reminders, contacts, calendar out of sync
- iMessages reported as Delivered while they are not
- FaceTime devices not ringing when you call them
- apps that rely on iCloud sync hang in iOS 8
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funny, absolutely none of those have anything to do w/ the question he asked -- supposed problems w/ iCloud Drive.

me, everything is working fine on all four of our iOS devices. i always have to wonder what the whiners are doing that they have so many problems...
 
doug in albq said:
Apparently, to Tim Cook, all that matters is selling hadware. As long as there is no drop in that, all else is fine or can be pushed back to the next software update. This mode of operation will catch up to Cook and his hardware sales eventually.
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hmm yeah if forget the fact that they're now giving us a completely free desktop operating systems annually, free mobile OS annually, and completely free versions of the iWork productivity suite. yeah, completely hardware focused.

lord, do you people ever stop to think before typing?
 
kds1 said:
There is nothing wrong with OneDrive, and it fact, it's quite good. I keep all my Office documents there, and access them across my Mac, iPhone and iPad. It's quite solid, and I also use their outlook.com mail as a secondary address, after my icloud.com address. it's a great product. But I also use iCloud for other things, and other types of files. I even have PDF's stored on Acrobat.com (though if they would build in iCloud support in the the iOS and Desktop versions of Adobe Reader/Acrobat, i'd store my PDF's there).
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I also have a windows 8 laptop, and the kids have 2 dell Venue tablets. We are mixed, OneDrive gets it done for us.

Oletros said:
The problem with Onedrive is that syncing is slow and it uses a lot the CPU
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The only thing I have had be slow was when I was uploading RAW files. I plugged in via hardwire and let it run overnight for the first big round. Oh, and I have a cheap Celeron laptop, so anything taxes it.

After that, it is instant when I make changes in a OneNote file it is instantly updated on everyone's machine no matter the platform. Dell or iPad, it just works.
 
zorinlynx said:
My biggest problem with the whole iCloud Photo Library is the "all or nothing" approach Apple seems to have towards it.

For example, enabling it will disable the ability to sync photos from Aperture or iPhoto to your phone. Completely.

It's as if Apple expects me to upload my entire photo collection (several hundred GB) to the cloud to be able to continue to do what I do now, which is view selected parts of my photo library on my phone.

Not. Bloody. Likely.

Photos are among the most important data I have. They are irreplaceable. A few are private and I don't want them on the Internet. Apple has also failed to tell us exactly how we are supposed to BACK UP the iCloud Photo Library. All indications point to the cloud library being authoritative. Does Apple really expect us to trust them with the ONLY authoritative copy of our photos? Are they insane?

They did not think this through. Hopefully the delays mean they ARE thinking it through now and will implement it properly. However, I'm not holding my breath and I'm keeping my options open for now.
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You have to remember... APPLE is a HW company who develops SW to work on it. For some reason they can't seem to get it right which is why so many third party apps are so much better... Their mail programs on OS X and IOS for example.

I wish they would spin off the applications division. I can see the SW getting so much better if they did but then you would have people complaining about monopolies and anti-trust, etc....
 
kds1 said:
I don't understand why anyone would have made purchases using two Apple ID's in the first place. I have two Apple ID's. One for the iTunes/App Store with which I make ALL store purchases (including Apple Store purchases) and the other for iCloud (Mail, Calendar, Reminders, and all the other services offered there). I can't help but think that people who have this issue with making purchases using two Apple ID's got themselves into that mess on their own. They just weren't thinking...
Click to expand...

Here's what happened: I bought a new iPad. I was setting it up, and, as I remember it, asked for my Apple ID and I flubbed it. I think I said 'Skip' and it asked if I wanted to enable email, and I said yes. It then asked for an email address and I entered my iCloud email address and it complained that it already exists. Yeah, no duh... But it wouldn't let me go on without entering 'an email address', so I entered my work email address, and it went merrily along it's way, and somehow all of the iTunes stuff I had up to that point was assigned this new Apple ID.

At the time, I didn't realize that I was actually creating a new Apple ID. Not until it was done. Which was odd, because my, at that moment, 'old' email address came up fine on the new iPad, and everything continued to work, play, be readable. I didn't at the time realize that I had created a schism that would overturn damn near everything that I thought was reality about 3 years later.

I thought that all of my iTunes content was under the first account, but it had apparently been 'transferred' somehow to the new account.

So there I am standing there telling someone at the Genius Bar that I want to kill the account that they can see has everything I own from Apple as far as content goes killed. After they explained it to me, I understood their bizarre looks when I was trying to explain what I wanted...

Nothing, from the Apple/iTunes standpoint was anything close to what I thought it was. I was dumbstruck.

That one mistake threw everything in disarray...

And when they finally explained this to me, I asked them then why all of my existing iTunes content was assigned to my 'new account', and why they couldn't just 'unassign' it from that one, and put it on the one I swore up to that day was the 'real account'.

I walked out more convinced than ever before that iTunes was a screwed up mess... I mean, hell, search the forums here and on the Apple support blogs and you will find all of the times I've blown up parts of the iTunes database on my iMacs...

But anyway, to your point: Yes, I'm stupid. I did this all myself... I like pain...:rolleyes::D:apple:

I counter that it was far too easy for this to happen, and obviously Apple didn't plan for that.

And I still wonder, to this day, how, if they can't transfer purchases, how all of mine up to that point got 'transferred' to my new account.
 
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Did someone change the name of this website to macsucks.com? If Apple was as awful as most of these posts suggest there's no possible way they could sell as much product as they do. Apple is selling more Mac and iOS devices than they ever did under master salesman Steve.
 
kds1 said:
Funny, because it works for me. And DropBox's web user interface is one of THE WORST I've ever seen. I remember when DropBox came out and people were wetting their pants over it, and I was thinking, "seriously"?
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Coming from someone who works in IT and is exposed daily to the various Clouds, Dropbox is pretty much the best where it counts: sync. It syncs data more predictably and reliably than Drive, OneDrive, and certainly iCloud. I've compared them all. Dropbox's web interface may not be ideal, it's certainly not as good as Drive / OneDrive, but it is much better than iCloud as far as the typical filesystem files & folders model is concerned.

iCloud's biggest strength is also its biggest shortcoming: forced simplicity. Lack of a filesystem because files and folders confuse people. Lack of automative "power user" features (and their subsequent stability) because Apple's users generally have simpler requirements. Hidden status indicators because people just "want it done" and don't care how it works or what might be stuck in the pipe.

It does great with anything OS related, but it isn't quite there yet with everything else (syncing).
 
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miniroll32 said:
In short, it has nowhere near the level of functionality that it should do. Apple clearly want to compete with established services like Dropbox and OneDrive, but rather than emulating the simplicity of file-folder hierarchies and similar management on mobile devices, they've built upon the convoluted system of apps having 'containers'. This makes no sense at all - if you turn iCloud Drive ON, why should you have deal with these containers and their aliases?

What's worse is that Apple expect people to use their service on a day-to-day basis for work. Unless they get real and sort out the file management on iOS, they'll continue to trail behind.
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what are you talking about? it's a single folder, as you can see on the mac. the Apple apps have subfolders within it and open there by default when using iCloud drive.

as for file management on iOS -- its there. any app that implements icloud drive can show you the contents to pick from
 
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