Went to the Mac Store in Albuquerque New Mexico yesterday and they told me to come back today before 10 AM and they should have some.
I got there before 10 (9:30) and told an employee named "Matt" that I wanted the new MBP Retina. He told me there weren't any and he'd let me know if any came in.
I had a genius bar appointment at 11:15 so I sat to wait for that.
At about 10:30, I overheard an employee tell a customer they had sold 3 MBP Retinas earlier that day. I asked that employee what had happened and he said that he would check in the back for me if there were any more. I then saw Matt selling 2 MBP Retinas to a customer right behind me. I asked him about it and he told me that that guy had just come in and asked for them. I told Matt that I was sitting right there and he knew I wanted one. Based on body language it looked like Matt was very chummy with this customer. I told Matt I didn't appreciate that he was selling to someone that had just walked in (it was about 11 AM) when I had been waiting to see if I could get one since 9:30. He told me that things just happen and I didn't have to shop in the store. I told him he didn't have to work there if he can't help a customer out on a first come first served basis. I later talked to another employee who told me the other customer had "reserved" the MBPRs, and I pointed out to him they weren't available online for in store pickup so the only way he could have reserved them was with some sort of preferential treatment. He told me they don't have preferential treatment. I told him that whatever he wants to call it, that is what had happened.
So long story short I didn't get one even though I was there yesterday and the first one there today looking for one. I guess its just the way they do things in the ABQ store you have to know someone even though they won't admit it.
I'll be talking to the store manager but based on who I have talked to already they just will stone wall me anyways.
Worst experience I've ever had in an Apple Store. I should have just ordered online the moment they became available. Live and learn I guess.