Unfortunately, I live in Eastern Canada... there are no Apple Stores around. Lucky me eh?! I thought the closest one was in Montreal,... but the Apple Rep told me the closest is in Quebec city... either way, It's not close to me.
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iPad 2 - Cracked Glass, Happened in my hands.
- Thread starter kdesign7
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Unfortunately, I live in Eastern Canada... there are no Apple Stores around. Lucky me eh?! I thought the closest one was in Montreal,... but the Apple Rep told me the closest is in Quebec city... either way, It's not close to me.
Yes it is, the picture does not show a few cracks that extend up to the top of the iPad. The really interesting thing:
The LCD is intact and it still works.
Also, (in response to another post):
Apple is replacing it because of where it was and what it was being used for. Honesty had nothing to do with it - just an act of kindness on their part to a situation must insurance companies would call "an Act of God".
I don't mean to be negative.. but by looking at the pictures, you have to understand my POV. And now you say that the nick in the metal was not there before. Even if the glass somehow cracked on it's own.. that would not cause that nick.
Does anyone else in the house use the iPad. Maybe they hit it on something just prior and you hadn't noticed?
Gosh, no! Don't ya understand, it happened while he was doin some heavy gamin. It just happened right before his very eyes. It was downright freaky.
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That is just a silly idea - the front panel of the iPad is just one layer of glass, if the bezel were aluminium, you would have to use an additional glass in the centre for the touch pad. Just look at the Apple logo on the rear of the iPad, which is surrounded by aluminium and glass in the centre - it doesn't feels right and comfortable, especially for the main screen.
This is why when people ask me how I like the iPad 2, I tell them I would have been happier if they just crammed the cameras and processor into the original iPad's body. That thing was built like a tank, and unlike the newer one, I have little fear of breaking it.
I understand the push for smaller and lighter, but I found the iPad 2's thinness alarming.
I understand the push for smaller and lighter, but I found the iPad 2's thinness alarming.
Lol.
This was my initial thought as well.
I responded in a way to give the op the benefit of the doubt that they didn't know how exactly it was hit.
From looking at the pictures, I'm sure of one thing, I'm not the least bit worried about my iPad screen exploding in my hands, there was an impact to that edge, no doubt about it.
Thank for your your reply - I'm going to attach a side profile picture of the iPad 2, because I never said there was any NICK in the Metal. The Metal frame itself has no scuffs, scratches or dings.
Ya no one else in my household uses my iPad2, and not to sound like a mental case but whenever anyone has used my iPad2, I'm right next to them. I'm a bit cautious with my expensive things.
As I mentioned in a previous reply, I've been doing a lot of research into this matter... and not only in iPad related issues... but I've been looking at Glass fractures, and many other forms of 'damage' to glass in electronics. Now, it is to my understanding that GORILLA GLASS is much more durable.
I do know that the iPad 2's glass is 23% thinner than the previous generation... But I'm unable to determine if this weakens it's integrity. But from everything I've read, I've come to the conclusion that yes... imperfections can definitely hinder a product with fractures, shatters, cracks, bumps, nicks, bubbles...etc..etc.. At this point.. I'm still wondering.
Thanks for your msg, I appreciate it.
If you look at some of the photos I just attached to a previous reply, you will see that there is no damage to the frame at all - I can definitely understand some of the doubts some people are having and I just wanted to justify myself and showing the images... But, Im sure if someone hit the frame hard enough with a drop or a bump that would/could cause the screen some damage.
I totally understand what you mean... the iPad 1 was built nicely, and I definitely felt that it was more structurally sound. BUT, I did notice that holding the iPad 2 was much more comfortable to hold... And ya... the iPad 1 and 2, in my opinion are fantastic.. it still amazes me how thin they got the 2nd version. Either way, my experience hasn't in anyway put me off from Apple Products. I'm a very understand individual, and I do take a lot of things into account to fully form my opinion.
I appreciate your input, I really do - but you're not the first nor the last person, to suggest that I've been lying with my experience. I do see this 'nick' our 'gouge' that people are pointing out, I'm not blind.
Aside from the fact that people are having a hard time 'believing' my story... the fact remains... This happened in my hands. There wasn't any nicks, dents, scuffs, or scratches to the screen or body prior to this. I've mentioned it before... I take great care of my devices.
I value the fact that people are taking the time to read my thread, and even suggest alternative ways that the damage could have been caused. Nothing wrong with that - but, what Im saying is, this happened in my hands. I've never dropped, bumped or bent the iPad2... It's a $700 CDN$ device... It deserve great care... as do all of my electronics.
Thx again...
Good News!
After sending numerous emails with HD photos and videos, The Technician working on my case has determined that he believed there was a form of pressure build up because of the raised portion of the screen. He did mention the nick, that is apparent in the image, but he doesn't feel it was made with a blunt object as it isn't flat or indented in a way that provides the theory of a hit. He did suggest by the looks of the dent and the jaggedness of the shape and gouge that it looks like it may have been removed due to the cracked/shattered glass, in terms of the pressure released, and he felt that all the fractures did line up to that focal point.
So... I am pleased with this at the moment. He did mention he wanted to check over the sensors either way just for the record...
He explained many other case scenarios to me where other users have had issues with the glass and pressure related cracked due to the glass being Millimeter's bigger than the frame... and that warm/cold temperatures can definitely play a factor.
I just wanted to give an update on this situation since it caused a lot of replies and speculations.
Maybe the gentlemen was just being sympathetic to my case, but he had a lot of insightful things to say on the matter.
After sending numerous emails with HD photos and videos, The Technician working on my case has determined that he believed there was a form of pressure build up because of the raised portion of the screen. He did mention the nick, that is apparent in the image, but he doesn't feel it was made with a blunt object as it isn't flat or indented in a way that provides the theory of a hit. He did suggest by the looks of the dent and the jaggedness of the shape and gouge that it looks like it may have been removed due to the cracked/shattered glass, in terms of the pressure released, and he felt that all the fractures did line up to that focal point.
So... I am pleased with this at the moment. He did mention he wanted to check over the sensors either way just for the record...
He explained many other case scenarios to me where other users have had issues with the glass and pressure related cracked due to the glass being Millimeter's bigger than the frame... and that warm/cold temperatures can definitely play a factor.
I just wanted to give an update on this situation since it caused a lot of replies and speculations.
Maybe the gentlemen was just being sympathetic to my case, but he had a lot of insightful things to say on the matter.
The interesting thing in your message is the mention of "check over the sensors".
So, I would bet that the accelerometers are also being used to record the maximum number of G's the iPad has seen? Sort of a black box...
OMG. So what happens when you reflash it? Does the blackbox still emit its homing beacon seeking out the mothership jobs?
FFS this place is mad
A little like the tech dealing with the OP's case. Mr G.Ullible.
Yea......
I am an Apple tech and I see this kinda stuff every single day.
I have seen more busted Ipad 2 screens then I have seen logic board repairs in the last 2 months.
I even had a girl (who couldnt even find the home button to go back to the main display) try to tell me the screen shattered while she was of all things PLAYING ANGRY BIRDS!, it just up and BUSTED in her hands......yeah I then pointed out the gravel stuck in the display........
But guess what, there is a little black box in your iPad and its basic info saved via the firmware flash memory, and every single mac made after 2008. And I will tell you this, WE CAN check the SMS on everything to see if there was any type of impact or jolt. These calculations are then compared too on a chart that can tell us wether or not there was a drop, a thump, and free fall of more than 2 feet, pretty much any scenario you can think of.
And I can tell you I set through 3 work shops that deal DIRECTLY with screen fracturing and related damage. and I can tell you.
If there were a difference in ambient temperature in the iPad it would looks like a fogged up light hail light fracture webbing out in no specific direction.
That fracture my friend has a beginning point, middle and end. and it is clear where the damage originated. Tempered glass is a great thing, it speaks to you. And what it is telling me right now is .......
THAT WASNT DUE TO SPONTANEOUS KAAA BOOOMM.
YOU STRAIGHT BROKE IT.
Go ahead and take that into apple and they will tell you this.
"Sorry but your warranty does not cover this, that will be $299.90 for the replacement display"
I am an Apple tech and I see this kinda stuff every single day.
I have seen more busted Ipad 2 screens then I have seen logic board repairs in the last 2 months.
I even had a girl (who couldnt even find the home button to go back to the main display) try to tell me the screen shattered while she was of all things PLAYING ANGRY BIRDS!, it just up and BUSTED in her hands......yeah I then pointed out the gravel stuck in the display........
But guess what, there is a little black box in your iPad and its basic info saved via the firmware flash memory, and every single mac made after 2008. And I will tell you this, WE CAN check the SMS on everything to see if there was any type of impact or jolt. These calculations are then compared too on a chart that can tell us wether or not there was a drop, a thump, and free fall of more than 2 feet, pretty much any scenario you can think of.
And I can tell you I set through 3 work shops that deal DIRECTLY with screen fracturing and related damage. and I can tell you.
If there were a difference in ambient temperature in the iPad it would looks like a fogged up light hail light fracture webbing out in no specific direction.
That fracture my friend has a beginning point, middle and end. and it is clear where the damage originated. Tempered glass is a great thing, it speaks to you. And what it is telling me right now is .......
THAT WASNT DUE TO SPONTANEOUS KAAA BOOOMM.
YOU STRAIGHT BROKE IT.
Go ahead and take that into apple and they will tell you this.
"Sorry but your warranty does not cover this, that will be $299.90 for the replacement display"
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Thanks for ur informative reply! Great stuff there.
Actually, Apple quoted me $299 USD for the replacement. That doesnt included shipping charges there and back.
Either way - Case closed.
The senior advisor I've been speaking with did explain that there are a number of sensors on the inside that do record information that can later be checked to determine many things. I know with the iPhone 4, the water sensor is up near the headphone jack, but Im unsure where any of the sensors are located on the iPad 2.
Well the "ding" is the round mark clearly on the black plastic *between* the glass and the metal back. That's what everybody is referring to and you can see it in the pic you first put up. It's right where your crack emanates from and I don't see how the glass cracking would put that mark in the black plastic.
There's a site that removed this glass and tested it and found it is extremely flexible. They bent it back so far towards itself it made my teeth hurt to look at it. Still I suspect a lot of things could break it... fairly easily.
You know maybe it got hit without you knowing it earlier and at the time simply put a small nick in the edge of the glass. Then when you put normal pressure on it - wham. That would make sense to me as when glass gets a weak spot anywhere it's just a matter of time until it goes. I know tempered glass is strong enough to sit on but a small crack to the edge turns it into powder (had it happen in my hands before).
Glad you got some resolution to your problem. I'm not a detective in real life... I just play one on the internet ;-)
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Thanks for ur informative reply! Great stuff there.
Actually, Apple quoted me $299 USD for the replacement. That doesnt included shipping charges there and back.
Either way - Case closed.
Oh I thought they were fixing it for free. Uncongrats then. Looks like they didn't buy your story after all. So much time wasted trying to convince yourself that you didn't just break it yourself.