iPhone 11 and 11 Pro Will Show Warning if Non-Genuine Apple Display is Used for Repairs

[zed1291]

No they don't

even before this message, I can tell when customers have non-Apple displays simply by looking at them. They’re usually tinted blue & desaturated. I saw this thousands of times while I was a genius and even when customers bought the phone secondhand and didn’t do the repairs themselves.

this message helps customers make sure their secondhand purchase or 3rd party repair was done well even if they’re not accustomed to seeing numerous iPhones a day to tell the difference solely based off looking.

 

[Khedron]

Your post is irritating because it’s so illogical. Why would you push back on getting this kind of information?

This is information that you can choose to ignore, but if you don’t, it might tell you your repair guy is ripping you off with a knockoff display.

You probably enjoy paying for genuine parts and getting a knockoff because ignorance is better.

Shame these warnings don't tell you when Apple decides to replace your new iPhone with a refurbished phone with water-damaged internals.

 

[gavroche]

This irritates me. Apple needs to stop their BS, and let the consumers do whatever they want with the phones we OWN. They’re not verifying anything for our safety, just wanting to control the repair game as well.

This is a direct result of Apple doing exactly what you ask for. People want to repair themselves. Apple knows that once people start doing that, they will try to blame Apple if the third party repair location uses inferior parts. You are getting exactly what you want, but complain that they alert you to non genuine part use. Seriously?

 

[Vally1945]

"Parts not provided by Apple could result in degraded multi-touch performance, broken True Tone functionality, unintentional battery drain, incorrect color correction, non-uniform brightness, and more."
Well, the parts provided by Apple already result in incorrect color correction and non-uniform brightness LOL

Exactly! And who knows if all those "issues" aren't actually created by Apple when they detect someone has been messing with their hardware. Be pretty brilliant actually.

 

[realtuner]

Shame these warnings don't tell you when Apple decides to replace your new iPhone with a refurbished phone with water-damaged internals.

More deflection. I’ll hand it to you -you’re consistent.

 

[MauiPa]

Ask Apple. They still refuse to answer basic questions like "how much RAM is in the new iPhone 11 Pro?"

And that matters why? You need to compare RAM sizes? They have enough Ram to do their functions, and do them well, cause, hey look at benchmarks - way faster than phones with Qualcomm socs. And if RAM size is important, there are about a zillion system information utilities available to let you see that. And after you looked, well. Has the same RAM as before you look and still performs all the same functions.

So seriously, what does it matter? And if it does to you, go look.
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Exactly! And who knows if all those "issues" aren't actually created by Apple when they detect someone has been messing with their hardware. Be pretty brilliant actually.

yah, right, that's a keeper.

 

[repoman016]

Your post is irritating because it’s so illogical. Why would you push back on getting this kind of information?

This is information that you can choose to ignore, but if you don’t, it might tell you your repair guy is ripping you off with a knockoff display.

You probably enjoy paying for genuine parts and getting a knockoff because ignorance is better.

Or how about the guy who isnt a con and uses OEM genuine parts, but cant read battery health anymore because he didnt overpay at the apple store. Sure it might be lopsided but this hurts the honest repair man as much as the cons

 

[Khedron]

Or how about the guy who isnt a con and uses OEM genuine parts, but cant read battery health anymore because he didnt overpay at the apple store. Sure it might be lopsided but this hurts the honest repair man as much as the cons

If Apple really cared the warning message would say:

"Your current screen part number is XXXX. Official Apple screens have part number XXXX"

Not this vague BS "we have no evidence you paid an Authorised Apple Repairer so who knows what might happen maybe your house will burn down tonight we can't be sure"

 

[zed1291]

Earlier today, Gruber posted that "The US has perfected English". Go find his tweet, if you're curious.

Yet here we have another instance of poor English from a company that cares about quality.

It should read:
"Unable to verify THAT this iPhone has a genuine Apple display."

Am I wrong? Is the word "that" optional in "modern" (US) English?


Edit: found my answer... it is optional in this case, but feels awkward, and lazy.

m

I don’t see why “that” would be required. It would still work if “that” was there, but not needed.

give your iPhone a name. “Joe” works. Make it about Joe’s drivers license. Let’s say the cops are saying it.

“We’re unable to verify Joe has a genuine drivers license” in a menacing tone over the radio. Okay, now I’m just having fun. But my sentence is grammatically the same but with a different set of nouns feels more natural.

My comment is gonna get so much hate. I’m ready for it (maybe).

 

[MauiPa]

Could you imagine the number of cars on the road that might pop up with the message, "Unable to verify this BMW has genuine BMW brake pads". That would make a lot of bottoms tight.

Snarky and misleading. If brake pads impacted the performance, safety or operation of the vehicle, they should be reported. Your example might be more appropriate, why isn't Apple notifying users when they use a non-Apple iPhone case, or screen protector. Or maybe if the BMW used a Ford engine, is that a problem?
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What's so dangerous .....

Batteries go boom! See Samsung when it got the cathode and anodes too close together

 

[XXPP]

This irritates me. Apple needs to stop their BS, and let the consumers do whatever they want with the phones we OWN. They’re not verifying anything for our safety, just wanting to control the repair game as well.

You are wrong. If I buy used device I want to know if there are genuine parts.

 

[MauiPa]

I was going to have a non-Apple tech install a new battery in my 2 1/2 year old iPhone 7 Plus but they said the new battery is non-oem and will show 97% capacity. Right now I have 90% with the original. They said to wait until it says 80%.

Too bad Apple doesn't allow 3rd parties to have access to OEM parts. Especially on older devices.

so why would you not go to a certified third party repair tech? Seems to blow your argument out of the water, ergo third party, certified, so they do have access. Certification is not that hard, or no one would do it.

 

[gavroche]

Stories like this really highlight how disingenuous some people are on these forums. This particular story is a complete win-win. It shows Apple acknowledging people will be able to have their phone repaired where they choose. And it gives customers of third-party repair facilities a way to know if that facility is using shoddy parts. The consumer has no downside at all with this. So seeing people here trying hard to spin this negatively really shows their motivation, and is pretty disappointing.

 

[Khedron]

You are wrong. If I buy used device I want to know if there are genuine parts.

So make the error say they are genuine or they aren't. Why does it say they're "not sure / unable to verify"?

Because it doesn't actually check parts, it just checks for an official reset code being entered by a repairer who has paid Apple to tell them the code.

 

[Glideslope]

I don’t think this is a bad thing, what if you buy your phone from someone on eBay who says “never been damaged or repaired” you have no way of knowing if they are telling the truth. This helps keep sellers honest and buyers treated fairly. As long as it isn’t affecting being able to use the third party screen(or battery).

I agree this is the intention. If I'm having my display replaced by someone claiming to use a Genuine Apple Display and they are not, then that is fraudulent behavior. If you don't care about a non Apple Display this in NO WAY keeps you from using your device. After 15 days it's only accessible by looking under settings.

Such drama over first world problems in here.

 

[MauiPa]

Engine failure definitely annoying, (and very expensive), brake failure would be more frightening to me.
It think people put the importance of their phones far too high up in the hierarchy of what's important.

Whilst it's probably a good measure, this is Apple being deliberately hostile to 3rd party suppliers/repairers rather than some selfless act of goodness to their customers.

"deliberately hostile"? You know Apple has a certification program right? That means they encourage third party repair shops, hardly hostile. Or do you mean they are hostile to incompetent, unqualified repair shops? No, we must agree to disagree on this one. I wouldn't take my car to have its brakes changed by an uncertified mechanic, would you?

 

[Khedron]

so why would you not go to a certified third party repair tech? Seems to blow your argument out of the water, ergo third party, certified, so they do have access. Certification is not that hard, or no one would do it.

Certification costs time and money. It also puts restrictions on what you can repair. For example, authorised repairers are banned from repairing logic boards and must either sell entire replacements or recommend buying a new device.

 

[justperry]

"Danger" is not limited to, say, "if you do this you will be eaten by a shark."

"Danger" is also used in, for example, "if you do this, there is a danger that your phone screen may start showing weird vertical green lines."

Ok, got it.
👍

 

[chrixxa]

wow. another way to screw third party repair. so they wanna be friendly now with third party repair but pull a stunt like this for a four day notification? surely the only way around it will be to use apple's genuine parts which they will surely be selling at a premium to the third party repair folks that jumped thru the hoops of certification. wowsers. starting to look like a planned monopoly.

 

[MauiPa]

So make the error say they are genuine or they aren't. Why does it say they're "not sure / unable to verify"?

Because it doesn't actually check parts, it just checks for an official reset code being entered by a repairer who has paid Apple to tell them the code.

NO, just NO. there is no evidence to suggest that the certified repair program is a profit center, nor would anyone do that. Certification and Qualification of repair technicians is done to ensure that repairs are done competently and professionally, Batteries can go boom, batteries can short, screens can be bad, security features can be bypassed, waterproofing can be inadequate, counterfeit crappy parts installed, then taken to Apple to be replaced (actually happens). Jeez, not everything is a conspiracy

 

[chrixxa]

75% of the time when people come to the Genius Bar for display issues it ends up being because of a non genuine display. I’m all for right to repair but if your going to repair your own device or at a third party make sure the parts your replacing aren’t terrible low quality parts.

true but being non-apple doesn't make them low quality at all-there are some extremely good third party manufacturers that make great parts so third party repair folks can still make a dime. apple just put a big flag out there for any part that isn't theirs. if the flag actually said whether it was a good or bad part i'd feel differently.

 

[MauiPa]

wow. another way to screw third party repair. so they wanna be friendly now with third party repair but pull a stunt like this for a four day notification? surely the only way around it will be to use apple's genuine parts which they will surely be selling at a premium to the third party repair folks that jumped thru the hoops of certification. wowsers. starting to look like a planned monopoly.

Really, where is this a problem for certified repair shops? Or did you mean screw incompetent unprofessional repairs? There again no, it just reports it. Perhaps you meant if a repair shop said it is certified, but its not, they get screwed cause they can't lie to customer? So many options to pull this apart, yet so few paths for your statement to be right

 

[chrixxa]

NO, just NO. there is no evidence to suggest that the certified repair program is a profit center, nor would anyone do that. Certification and Qualification of repair technicians is done to ensure that repairs are done competently and professionally, Batteries can go boom, batteries can short, screens can be bad, security features can be bypassed, waterproofing can be inadequate, counterfeit crappy parts installed, then taken to Apple to be replaced (actually happens). Jeez, not everything is a conspiracy

it's not that black and white tho. i'd say there are more competent third party repair folks than there are competent apple employees. sorry to say but if you took a look at this cert program you'd see it doesn't do much to prove competence, rather it proves familiarity with apple policies.

 

[MauiPa]

true but being non-apple doesn't make them low quality at all-there are some extremely good third party manufacturers that make great parts so third party repair folks can still make a dime. apple just put a big flag out there for any part that isn't theirs. if the flag actually said whether it was a good or bad part i'd feel differently.

Maybe, but Apple is only flagging this, and no one would care unless they got a bad part. so you are happy with your bootleg part, every time you see this, a smirk of utter smugness crosses your face when everything works the way you want. But if the part turns out to be crappy, then you are reminded of your poor decision. Brilliant!

 

[nt5672]

I don’t think this is a bad thing, what if you buy your phone from someone on eBay who says “never been damaged or repaired” you have no way of knowing if they are telling the truth. This helps keep sellers honest and buyers treated fairly. As long as it isn’t affecting being able to use the third party screen(or battery).

The report says the that Apple reduces functionality for using a genuine Apple part, but not installed by an Apple authorized service centers. That is pure BS and Apple should not be allowed to reduce the functionality. Report the issues, fine, there is value in that. But reducing the functionality just because an Apple idiot did not do the repair is not right.