iPhone 11 Pro iPhone 11 Series "Scratch Gate"

[bobsamm]

Glad i put a GSP on from day 1, these phones are too expensive not too.
[automerge]1572039850[/automerge]

I have been carrying an iphone since the first gen. I have always carried without a case/screen protector. I am very careful with my electronics and think cases make people overly confident and careless while holding a $1k+ dollar device.

Lesson learnt there for you finally, cases and GSP give protection from scratches too, they are not just for droppers. You can get very thin quality cases like a carbon one i have and a full coverage GSP, you don't even know you have them on, gives more grip too.

 

[FlippyGonnaSnap]

PSA
View attachment 872254

Wrong


Ever heard of MOHS scale of hardness?

Copper, Brass and Bronze for example are a level 3 on the scale while Glass is a 5.5. Those things would do nothing.


You’d have to get up to titanium to do any damage and I guarantee that those on your jeans are not made from that.

 

[Gitica23]

Glass on ip11 scratches at level 6, Mohs scale, like every other phone, and so does the back matte glass, so, how is this year glass softer? As some said

 

[movieator]

Glass on ip11 scratches at level 6, Mohs scale, like every other phone, and so does the back matte glass, so, how is this year glass softer? As some said

Deeper grooves at a level 7.

 

[MrInquestador]

Screen protector and Apple case. I had screen protectors installed straight out of the box on both my Pro and Pro Max.

 

[Fred Zed]

Wrong


Ever heard of MOHS scale of hardness?

Copper, Brass and Bronze for example are a level 3 on the scale while Glass is a 5.5. Those things would do nothing.


You’d have to get up to titanium to do any damage and I guarantee that those on your jeans are not made from that.

Is that the same Moh that they use to remove skin cancer?

 

[perezr10]

Wrong


Ever heard of MOHS scale of hardness?

Copper, Brass and Bronze for example are a level 3 on the scale while Glass is a 5.5. Those things would do nothing.


You’d have to get up to titanium to do any damage and I guarantee that those on your jeans are not made from that.

FYI, keys are typically made of brass. Harder materials can damage the lock over time, which is a bigger problem than replacing the key. And who here refuses to carry their iPhone in the same pocket as their car keys? Do you?

 

[PCMacUser]

I am currently testing iPhone 11s (Pro Max and standard 11) for my organisation. After spending two weeks with the Pro Max as my daily driver, the screen is absolutely flawless. I wear a suit jacket and carry it in the inner breast pocket (by itself). I've always carried my phones that way without any ill effect.

Last night, I reset the Pro Max, and moved my SIM and data over to the brand new 11. This morning I arrived at the office, took the phone out of my pocket and lo and behold, there were 2-3 scratches on the screen. The kind that are deep enough to feel with a fingernail. Wow. After that, I did an Internet search for iPhone 11 scratches, and sure enough, I discover that "scratchgate" is a thing.

I can show you my test iPhone XR, over a year old, which has been used and abused daily which shows no scratches whatsoever, nor do any of my other phones - this is a first for any premium smartphone that I have tested. Less than 24 hours.

I will not be recommending the 11 to anyone in my environment without insisting on a screen protector. There is clearly some manufacturing issue at play here, which I hope Apple will resolve. Perhaps they could pre-install a screen protector like Samsung and other companies do?

Other than that, so far I actually prefer it over the 11 Pro Max (which is just too chunky and cumbersome IMO).

 

[forestinjersey]

I just picked up my new 11, as I am planning on keeping this for 3 years I had a screen protector fitted straight away. Glad I did after seeing this post now.

I never normally fit screen protectors.

 

[TheSkywalker77]

Yeah, no....Completely irrelevant to the topic and not mutually exclusive to an iPhone display.

OP probably posted that just to brag about owning a Benz.

Are you sure?

Are you sure the iPhone XS scratching wasn't the worst "gate" ever?
https://discussions.apple.com/thread/8567236

Or maybe the Samsung Note 10+
https://us.community.samsung.com/t5/Note10/Note-10-Screen-micro-scratches/td-p/806736

Or the Samsung Note 9?
https://eu.community.samsung.com/t5/Galaxy-Note9/Note-9-Screen-Scratches/td-p/688770

The Samsung Galaxy S8+?
https://us.community.samsung.com/t5/Galaxy-S8/S8-Scratching-easily/td-p/93816

Google Pixel 3?
https://wccftech.com/scratchgate-is...ature-micro-scratches-minutes-after-unboxing/

I'll stop there.

Where's the "Oh sh*t LOL" rating?

 

[MilaM]

I don't think this is a new problem. It might just be amplified by more customers upgrading from pre X phones to the 11 model.

My current phone is an iPhone Xs. The Xs has more deep (not micro) scratches than all of my previous phones combined from the model 4s through model 7. The olephobic coating is also coming off in one corner.

I'm not sure what the reason is. Could be the that the larger phone screens catch scratches more easily. Or it's the last generation Gorilla glass that is softer as some suggest. Or, and that would be very hard to prove, there could be a problem with some batches of screens.

In any case I'm really disappointed given the high price of the phone and the hyperbole marketing. Knowing that a replacement would cost 300+ EUR doesn't make the issue better.

My consequence is easy. I won't put a screen protector on my phone. It's already bulky enough. But I will think twice about spending 1000+ EUR on my next phone and instead go with a cheapter one, even if the specs are not as good.

 

[AbSoluTc]

My Benz doesn't easily get scratches like iPhone 11 Pro Max.

Of course you joined only a month and a half ago and of course you have a “Benz”. This whole thread reeks of troll.

 

[Wave1000]

@AustinIllini @Moriend87 @TopherMan12 Ridiculous.

Guessing that everyone complaining about the Mac butterfly keyboard should have bought a keyboard protector? Internal speakers blowing out when using Premiere? They should have bought headphones! Antennagate? Get a case! Bendgate? You’re crazy to put it in your back pocket!

Indeed, I guess Apple designed the stainless steel finish and oleophobic coating for you to put a fat rubber case and plastic cover over it. If some change in a pocket scratches a $1,500 mobile phone within a week like pictured, simply put, it is a design fault.

Scratchgate exists.

 

[AustinIllini]

@AustinIllini @Moriend87 @TopherMan12 Ridiculous.

Guessing that everyone complaining about the Mac butterfly keyboard should have bought a keyboard protector? Internal speakers blowing out when using Premiere? They should have bought headphones! Antennagate? Get a case! Bendgate? You’re crazy to put it in your back pocket!

Indeed, I guess Apple designed the stainless steel finish and oleophobic coating for you to put a fat rubber case and plastic cover over it. If some change in a pocket scratches a $1,500 mobile phone within a week like pictured, simply put, it is a design fault.

Scratchgate exists.

Most people who have a butterfly keyboard (me included) haven't had a problem with them.
Internal Speakers issue didn't constitute a gate
AntennaGate may have been the only legit gate
Most users weren't careless enough to bend their phones.

When I cover my phone, I use a tempered glass screen protector and case I buy from Apple at the Apple Store.

Your entire post is "The user who cried wolf"

take care of your things

Scratchgate still isn't real.

Welcome to Macrumors!
[automerge]1572562033[/automerge]

Of course you joined only a month and a half ago and of course you have a “Benz”. This whole thread reeks of troll.

This is the prime evidence scratch gate isn't real. The number of newbies just ruins the credibility.

 

[JBGoode]

A complaint like this popped up last year too and also when the X was released. Seems like every year Apple releases a phone with the weakest glass ever or so they say. My screens have all been pristine.

 

[AustinIllini]

A complaint like this popped up last year too and also when the X was released. Seems like every year Apple releases a phone with the weakest glass ever or so they say. My screens have all been pristine.

I mean, it's the same strength of glass as all the other manufacturers

 

[TopherMan12]

@AustinIllini @Moriend87 @TopherMan12 Ridiculous.

Guessing that everyone complaining about the Mac butterfly keyboard should have bought a keyboard protector? Internal speakers blowing out when using Premiere? They should have bought headphones! Antennagate? Get a case! Bendgate? You’re crazy to put it in your back pocket!

None of this is relevant to whether glass will scratch if it comes in contact with other objects.

Indeed, I guess Apple designed the stainless steel finish and oleophobic coating for you to put a fat rubber case and plastic cover over it. If some change in a pocket scratches a $1,500 mobile phone within a week like pictured, simply put, it is a design fault.

Who puts a $1,500 glass phone in their pocket with metal coins? That isn't a design fault. That is sheer stupidity.

Using protection and a case is a choice. Not choosing to means you accept the risk. And yet, the inevitable complainers from those who rolled the dice happen every single time a new phone released. Doesn't make a difference what make or model.

Stupidity exists.

Fixed

 

[JBGoode]

I mean, it's the same strength of glass as all the other manufacturers

I was being sarcastic. I usually ignore any thread with the ridiculously overused and abused word 'gate' in it but sometimes I can't help myself.

 

[Wave1000]

None of this is relevant to whether glass will scratch if it comes in contact with other objects.



Who puts a $1,500 glass phone in their pocket with metal coins? That isn't a design fault. That is sheer stupidity.

Using protection and a case is a choice. Not choosing to means you accept the risk. And yet, the inevitable complainers from those who rolled the dice happen every single time a new phone released. Doesn't make a difference what make or model.



Fixed

We are have had thirteen iterations of the iPhone, yet according to you, coin resistance is beyond comprehension. People being wilfully blind like this is why Tim keeps raising the prices. It’s almost funny.

$400 glass being coin resistant? Insanity!

Why you continue to defend Apple and instantly shut down OP, I will never understand. It is a design fault. Scratchgate exists.

 

[AustinIllini]

We are have had thirteen iterations of the iPhone, yet according to you, coin resistance is beyond comprehension. People being wilfully blind like this is why Tim keeps raising the prices. It’s almost funny.

$400 glass being coin resistant? Insanity!

You're preaching Jesus at a Satanists convention here.

We all know you're wrong. You're not going to change our minds.

 

[Wave1000]

You're preaching Jesus at a Satanists convention here.

We all know you're wrong. You're not going to change our minds.

Yes. If you can’t beat them, join them.

APPLE IS FLAWLESS

GET A SCREEN PROTECTOR

 

[PCMacUser]

take care of your things

Scratchgate still isn't real.

Welcome to Macrumors!
[automerge]1572562033[/automerge]

This is the prime evidence scratch gate isn't real. The number of newbies just ruins the credibility.

I'm certainly not a newbie (been a member here since 2005), and I think there's something to this.

Here's a photo of the scratches on my test iPhone 11 - after less than one day of use. Not carried with keys, diamonds, nails, cutting implements or anything. Just in the same type of suit jacket pocket I've carried the other pictured premium phones around in for over a year each. The iPhone 11 looks like I've taken it outside and dragged it along face down on some concrete.

I take very good care of the devices I use, and even the 4-year-old Galaxy S6 below still looks brand new. The XR pictured to the right has some teeny-tiny hairline scratches that are visible under certain lighting conditions, but that's consistent with wear and tear. The iPhone 11 is next level...

 

[TopherMan12]

We are have had thirteen iterations of the iPhone, yet according to you, coin resistance is beyond comprehension. People being wilfully blind like this is why Tim keeps raising the prices. It’s almost funny.

$400 glass being coin resistant? Insanity!

lol......show me all the smart phones that claim "coin resistance". You are just making crap up now. Tell me what other metals glass screens are supposed to be impervious against.

Why you continue to defend Apple and instantly shut down OP, I will never understand. It is a design fault. Scratchgate exists.

Defend Apple? iPhone's use the same gorilla glass as every other phone manufacturer. JerryRigEverything put iPhone through the same scratch tests as Samsung Note 10+. They both had the same exact result. Samsung Note 10+ had people complaining about scratches too. So has Google Pixel 4XL. I guess scratch gate is industry-wide controversy, huh?

Here's a photo of the scratches on my test iPhone 11 - after less than one day of use. Not carried with keys, diamonds, nails, cutting implements or anything. Just in the same type of suit jacket pocket I've carried the other pictured premium phones around in for over a year each. The iPhone 11 looks like I've taken it outside and dragged it along face down on some concrete.

Yes it does. Some object did that. It did not happen by itself. If that were the case, even phones with screen protectors would have scratches.

 

[PCMacUser]

Yes it does. Some object did that. It did not happen by itself. If that were the case, even phones with screen protectors would have scratches.

Absolutely - I'm not denying that something has touched it. But it's nothing that all the other phones haven't had contact with as well. It's just reacted differently. And severely.

 

[TopherMan12]

Absolutely - I'm not denying that something has touched it. But it's nothing that all the other phones haven't had contact with as well. It's just reacted differently. And severely.

well....if you can’t identify what touched it then how can you make any judgements at all. You would have to be able to say that X touched it and caused a scratch while on the other phones, X touched them as well and did not cause a scratch. You can’t do that though. You would have to reproduce the events that caused it.