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iPhone 12 Pro iPhone 12 Pro Connectivity Issues
- Thread starter techishi
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I’m with you on that. Seems like if it was just hardware you’d never get service or it wouldn’t reconnect after toggling, being almost under a tower would still get some sort of response. Seems like every phone that has issues the replacements don’t work either. That’s Suspect...... IOS Patch for the switch from towers and searching needs to happen soon along with carrier update .
Just spoke with Apple again, after lengthy details of having service and entering a tin roof building that cuts out signal to nothing, then emerging and the phone actively finds service quickly vs the sudden drop of service out of no where and failure to search doesn’t sound like a carrier problem. She agreed and went on to say they are very aware of the issue with a great number of complaints. Told me to ride it out til the next update and let their engineers figure it out and go from there. Maybe a new update within the next two weeks... at the end of the convo still wanting to blame carriers.
I get the frustration. I have been dealing with this since launch day, 10/23. The support response has been unacceptable by both parties, especially by Apple. At least at this point, Verizon acknowledged it's a known issue to me a couple times. Even more frustrating, sites like MacRumors or any other tech site are not reporting on this, even though I've sent these guys DMs on Twitter trying to get them to talk about the issue. I was hoping a little bad PR for Apple could expedite a resolution.
I'm pretty convinced it is a software bug. I'm sure it'll be resolved. For me, iOS 14.3 beta 2 has been much better, and disabling Wi-Fi calling has prevented drops. However, my device still "signal glitches" where it'll briefly go to 1 bar, lose data, and then reconnect. Not a huge deal, but does cause dropped calls.
I've certainly learned my lesson about ordering iPhones on launch day. I had good luck with the iPhone XS, but iPhone 12 been a nightmare. I'll hang on to this device for as long as possible, and wait at least several months after whatever future iPhone (15, 16, who knows) is released before purchasing.
For now, anyone that relies on their phone for work should hold off on upgrading until this is resolved.
Totally agree. I want all of our devices to be fixed. We all have come together in unity with a common goal. They can’t ignore all of us, we spend way to much hard earned money for these phones and other things to have this kinda problem.
My wife and I are also having issues with our 12 pro and 12 pro max!
First, my iPhone XS Max couldn’t make or receive calls following the update to 14.2. I did a hard reboot which returned calls but I noticed they would drop after 2-10 minutes. This was all happening at home. My 12 pro max arrived and migrated to it, but am still experiencing the call dropped issues. Upgraded to 14.2.1 and it continues.
I asked my wife to use her 12 pro and see if she was having issues and lo and behold her phone is dropping calls too! Verizon has been trying to troubleshoot but nothing has worked.
Going to call Apple today.
On a site note I’m also finding that if my phone drops to LTE, I have to toggle airplane mode to get 5G back. Anyone having this issue too?
First, my iPhone XS Max couldn’t make or receive calls following the update to 14.2. I did a hard reboot which returned calls but I noticed they would drop after 2-10 minutes. This was all happening at home. My 12 pro max arrived and migrated to it, but am still experiencing the call dropped issues. Upgraded to 14.2.1 and it continues.
I asked my wife to use her 12 pro and see if she was having issues and lo and behold her phone is dropping calls too! Verizon has been trying to troubleshoot but nothing has worked.
Going to call Apple today.
On a site note I’m also finding that if my phone drops to LTE, I have to toggle airplane mode to get 5G back. Anyone having this issue too?
The toggle to get back to 5G I see as well occasionally. Probably depends on the signal strength. As there is no 5G UW where I am, I let it be as is. Eventually, it goes back to 5G with changing locations.
Well, color me confused. Just drove back from the cape to NH. No service issues. I was on LTE the whole time. No drops. It’s gotta be Verizon playing with things in the back end. It’s not the phone hardware.
Not sure who said they are not 3g compatible, but along with losing signal issue, my iphone 12 pro locked onto 3g last weekend for over 40 miles of travel and refused to go back to LTE. I restarted, hard reset, reset network settings, airplane mode, etc and it wouldn't come off of 3g service. So it obviously picks up the signals.
This is getting old with Verizon, and I'm in the camp that it's an issue on Verizon's side. I'm not saying there aren't iOS tweaks to help, but Verizon is definitely giving me the run around.
I've had a ticket open since Day 1 of the iPhone 12 launch, then on 11/01/2020 I stopped getting text message updates. Last week I call Verizon and they say, "Oops... the supervisor assigned the ticket to himself. Whoopsie! You'll get updates in a day or two. He assigned it to someone with HIGH PRIORITY." Well, a week later and still no updates. So I called them back. They were like, "Sounds like a tower issue. We'll send someone out." They even said they closed my ticket and didn't give a reason to what the fix was (and I was told they "never" do that.......). I personally have drops at the same place at my job all the time, and it started happening around the time I got the phone. It's also affecting my coworker's iPhone 11. Well, she said she'd transfer me to a higher tech support agent and, guess what, she didn't. So now I have to wait on hold another 45 minutes if I want to get somewhere. It's everything I can do just not to switch companies since they've been atrocious with customer service. And to complain or talk with someone takes over 45 minutes to connect with their stupid automated system.
I've had a ticket open since Day 1 of the iPhone 12 launch, then on 11/01/2020 I stopped getting text message updates. Last week I call Verizon and they say, "Oops... the supervisor assigned the ticket to himself. Whoopsie! You'll get updates in a day or two. He assigned it to someone with HIGH PRIORITY." Well, a week later and still no updates. So I called them back. They were like, "Sounds like a tower issue. We'll send someone out." They even said they closed my ticket and didn't give a reason to what the fix was (and I was told they "never" do that.......). I personally have drops at the same place at my job all the time, and it started happening around the time I got the phone. It's also affecting my coworker's iPhone 11. Well, she said she'd transfer me to a higher tech support agent and, guess what, she didn't. So now I have to wait on hold another 45 minutes if I want to get somewhere. It's everything I can do just not to switch companies since they've been atrocious with customer service. And to complain or talk with someone takes over 45 minutes to connect with their stupid automated system.
Dude that’s wild. Thats’s got to be software.... I think they meant it’s not compatible due to dismantling of the 3G networks, who knows what to believe. Everything is speculation and we probably won’t ever know the truth
I went in to the Verizon store to swap out my 12 Pro Max at the suggestion of tech support before the 14 day return window expired and they were absolutely no help. Not only did they not have any iPhones set aside for replacement purposes but the guy shrugged off me having 2 mbps on full bars of LTE as me being in an area with little to no coverage. The coverage map on Verizon's website determined that was a lie and he was even more dumbfounded that the "dead spot" was right across the street. He kept stating that Apple has a 1 year warranty and to take it up with them. The bar for good customer service with this carrier is clearly in hell.
FYI: Even if they did have a device to swap me into for a warranty exchange I would still be subjected to a $50 restock fee which is complete B.S.
FYI: Even if they did have a device to swap me into for a warranty exchange I would still be subjected to a $50 restock fee which is complete B.S.
That is why I never buy a phone from a carrier, but only SIM free from Apple. If there is ever an issue with the device, Apple is way easier to deal with.
Noted. I planned on going sim free but got caught up in the Verizon hype from the iPhone press release. Do I return the phone and join the back of the line to get a sim-free version at the end of December or do I wait 60 days to pay this current phone off and see if changing carriers fixes this mess is my current dilemma.
iOS 14.3 beta was going really well until today. Ended up in several areas for work without reception that my 11 Pro never struggled with.
I ran a Speed test on my Verizon 12 Pro Max that finally decided to connect to the internet vs my T-Mobile iPhone 11. With one bar of LTE coverage my T-Mobile phone was able to pull usable download and upload speeds....with 4 bars of LTE coverage I can barely load a webpage. I turned on the 5G on the 12 Pro Max with Verizon and got lower speeds than the Speed test on just LTE. Needless to say sometime this week I'll be returning the 12 Pro Max to Verizon since I'm still under that 14 day grace period and stick to T-Mobile. Judge I may have to wait another month to get my hands on another 12 Pro Max with T-Mobile but I can't imagine paying Verizon one red cent for their service.
I bought mine sim free from apple and they are giving me the run around on it. claiming they are not responsible for the issue and that a carrier update is needed to fix the issue.
14.3 beta 2 has a modem firmware update and a carrier update but neither one fixed the issue for me. hoping that maybe beta 3 has another update that corrects it.
Return it and wait it out or return it and switch carriers. If you are past the return period you are out of luck.
Got the 2nd replacement SIM card for the replacement phone. Didn’t fix the issue. Messaged support back like they requested and they are acting as if they can’t go back and read the old messages and notes, which I know they can because the last rep did and even I can view them. So tired of explaining the same thing over and over and nothing getting fixed. About to write to the executive office at Verizon and demand a fix.