If you know somebody on t-mobile, let him pop his SIM in and see if you can reproduce the issue. If no issue, you know it is a carrier issue. Only works of course if your phone is not carrier locked.
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iPhone 12 Pro iPhone 12 Pro Connectivity Issues
- Thread starter techishi
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So after somehow making my issues even worse, this rep identified the issue as the device having a software issue interrupting connection and is replacing the device and SIM card again (guaranteed to be a brand new device and not refurbished). I asked them to expand on the issue and all they said is “the software is unstable causing the connection to not go through”. I don’t claim to be an expert on phones at all, but a software issue wouldn’t warrant a replacement phone would it? Their own statements are not even making sense now.
That’s a guilty conscience speaking from the carrier
I spoke with 3 different representatives of Verizon today, and they keep telling me conflicting things. Today I was told my ticket was closed with no resolution. Then I was told by a different representative that my ticket was open and a team was working on it. Then I was told by a third different representative that a new ticket was created and that they will have to go assess the cell tower signals in the areas I'm having issues in (which... are all areas?). If they tell me to turn on Wi-fi calling one more time... (it is on, always has been, but for some reason they keep saying that's the problem.)
I had to speak with 3 different people because I kept getting call drops and could never reconnect to someone. One representative said, "Sir, I understand you're obsessed with figuring this out..." Obsessed? I've called only when I'm not updated (once or twice a week), and they refuse to give me a resolution in a timely manner. I was told Verizon ends their tickets within 4-7 days, and the difficult ones take 14 days. I've had a ticket open since 10/27/2020. If there's not a fix by Jan. 1, 2021, I'm switching to a different carrier.
I had to speak with 3 different people because I kept getting call drops and could never reconnect to someone. One representative said, "Sir, I understand you're obsessed with figuring this out..." Obsessed? I've called only when I'm not updated (once or twice a week), and they refuse to give me a resolution in a timely manner. I was told Verizon ends their tickets within 4-7 days, and the difficult ones take 14 days. I've had a ticket open since 10/27/2020. If there's not a fix by Jan. 1, 2021, I'm switching to a different carrier.
I think this is largely a problem in rural locales.
I'm in Montana and I just made a post about this when I spotted this thread.
I have a rural mail route, and I'm severely impacted by poor reception upgrading to the iPhone 12 Pro Max from the iPhone 8 Plus. I have no problem in town where I live, it's when driving in the country on my 160 mile route.
I'm in Montana and I just made a post about this when I spotted this thread.
I have a rural mail route, and I'm severely impacted by poor reception upgrading to the iPhone 12 Pro Max from the iPhone 8 Plus. I have no problem in town where I live, it's when driving in the country on my 160 mile route.
I’ve found that texting their support number gets you better customer service reps. If you go to their contact page there’s a link to use iMessage to text support. But your story sounds exactly like mine. It’s getting to be insane.
I have the issue no matter my location unfortunately. I live in a decent sized city, right near rural nothingness, and work in the city. No difference on the issues. It’s really frustrating.
It’s becoming maddening isn’t it? I talked to so many different Apple and verizon reps today. It’s wild how u get a diff story from every. Single. Rep.
I’m so fed up and feel like nothing will ever fix this.
A lot of us are past the return window because by the time our carriers made it obvious it wasn’t going to be a quick fix the return period had already passed. I’m hoping that fixes the issues too, but there are also some indications it could be more than just a operating system or carrier update issue. Hopefully not though.
I think the worst of this whole fiasco is that both Apple and Verizon both refuse to recognize that the issue exists.
"Never heard of this before" doesn't exactly show confidence when there must be thousands of reports by now.
Bugs can happen, and most people are usually willing to live with it for a short (or even long) time if they know a fix is in the works. But this whole Deny and Lie attitude Apple and Verizon have is appalling. They must think their customers are really stupid.
"Never heard of this before" doesn't exactly show confidence when there must be thousands of reports by now.
Bugs can happen, and most people are usually willing to live with it for a short (or even long) time if they know a fix is in the works. But this whole Deny and Lie attitude Apple and Verizon have is appalling. They must think their customers are really stupid.
Received a text from VZW stating my case was closed and to restart my device. Restarted my 12 pro max and im getting the same slow data speeds as before. This is a joke. A rep just told me that if I want another device to swap to that I'll have to pay the taxes and fees over again and wait in line for another device to be shipped to me as all of the 12 Pro Max phones are on backorder. My return window ends Friday and when I asked how would me returning the device after that return window closes they were confused and couldn't give any additional info. I learned my lesson. What I believe that I'm going to do is keep the device....wait to see if there is any update to fix this cluster___ and pay off the device in full and switch carriers.
Okay upgrading to iOS 14.3 Beta 2 fixed everything for me.
iPhone 12 pro max running dual sim using esim and sim card in slot
iPhone 12 pro max running dual sim using esim and sim card in slot
Come on over to Sprint/T-Mobile. I have no issues with my 12 Pro max. Although if what @ibi is reporting about 14.3 Beta 2 fixing everything you might want to wait and see.
Just here to chime in. 2 iPhone 12 Pro’s arrived 3 days ago, no connection issues on Verizon. Switched form att to Verizon. Central Ohio
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I called Verizon today only to talk to the billing department to get a credit on my account or some kind of compensation for all this mess. I was talking to a representative who told me to tell her EVERYTHING again (getting old, like the 20th time no exaggeration). She then said she needed to look at the status of the /now/ two tickets I have open, but she had to talk to Tech Support to figure it out. I said okay, I'd wait on hold. She then transferred me to the Tech Support agent without telling me. I had to go through everything AGAIN with the new agent. This agent was nice, patient, and thorough, but ultimately it did not fix anything. I thought I'd share the results of our interaction:
- When calls drop, they aren't being logged in the phone as "dropped calls" but instead look like they are just being hung up. This is not giving them accurate data, and they couldn't tell any calls dropped on my iPhone 12, but they did see I had dropped calls (unrelated) on my iPhone 6.
- The reason no one would ever call me back is because Verizon's number was blocked in my phone... but I never blocked the number?
- One of the two tickets said it was resolved, and said the signal strength was adequate or within parameters. However, they put the address of my home and not the area where the issues are mainly occurring (my work address), thus not giving adequate information.
- I was told around work, because of COVID-19, the cell towers were very stressed and would shoot my signal to another tower further away to compensate for additional load. *personally I don't believe this because there are dead spots in different places and lost connectivity randomly in some areas, and other areas all around*
- I was told that my iPhone 6 and older phones had 3G and 4G/LTE, and so there was a safety blanket. However, iPhone 12s aren't backwards compatible, and we lose the 3G. Her current theory (which sounds plausible) is that the new phones, not having 3G, are losing areas of where connectivity would be thus dropping calls and causing signals to go haywire. They (the powers that be) never predicted 3G to be so important. Therefore, Apple and Verizon are having to figure out how to stabilize the connections with the loss of 3G. So you lose reliability with 3G to gain the speed of 5G, and it will take them time to have the same reliability and coverage of the 3G.
- I was told that I would only receive a $20 compensation for my bill, despite spending a cumulative amount of probably 10 hours on the phone with them through this ordeal, because they could not *prove* that there was an issue on Verizon's side. I was told that being rude and incompetent is not a basis for a monetary compensation (lol). They also acted like they couldn't care less if I went to another provider because "there will never be one network with 100% coverage". I told them that may be true, but if I spend 8 hours at work and can have a perfect signal, then that's what I care the most about.
- I was told that it's Apple's fault even though more people are having issues. She tried to tell me to convince my hospital that I work at to install a network extender... I told her I was NOT going to do that.
- She turned my LTE service off (that had been running since 2016) and turned it back on hoping to refresh the signal -- it did nothing noticeable.
- I was told that my current service plan is HIGH PRIORITY and I should be receiving 5G and all Verizon services at the fastest speeds possible.
- I was told that they would not be adding more towers or fixing the tower near my work, despite proving congestion and too many people using it, because it "takes too long and has to go through too many people" to actually get anything fixed.
- She tried to convince me the issue was with my phone, despite this being the 2nd brand new phone and 2nd brand new SIM card.
Couldn't. Agree. More.
It's infuriating when you ask them and they ask as though we are insane for having these issues and when you refer to the forums or apple support page the response I got was "well it's internet you can find a group of people hat have problems with anything"
So I got my second replacement phone last night. I haven’t had a chance to test to see if calls are fixed, but I’m getting normal data speeds on this one at least. 10 to 20 times faster than the first two devices. If the calls are also fixed, this basically proves it is an issue with certain batches of the phones.