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Is this Suti tracking a joke? Teasing the f out of me! Get to USPS…!

IMG_0087.jpeg
 
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Reactions: Zensō
You guys got me a little worried about Caudabe quality. I have pre-ordered the Sheath and now I am anxious to see what comes up!

The Sheath looks a lot better. It’s more textured so it will not look like the Synthesis. Go to the 10 min mark in this video if you want to see the Sheath.

 
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Reactions: Sal09
Here’s my update from Süti:

Thank you for bringing this to our attention. We understand your frustration regarding the package being held by USPS for unpaid postage despite having paid for shipping at checkout. This situation is unusual, and our order data does not show any issues with unpaid postage on your most recent order. Additionally, our resources indicate that import fees or tariffs are generally the recipient's responsibility, and there is no clear policy or communication requirement at checkout regarding these charges.

Given the specifics and concerns you've raised, your case will be transferred to a specialized team for further investigation and clarification with USPS as well as to review our communication regarding import or tariff fees at checkout. You will be updated as soon as additional information is available.

Thank you for your patience.

Best regards,


Süti AI Team
hey@suti.co
Shop → suti.co
 
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Reactions: walds11
Here’s my update from Süti:

Thank you for bringing this to our attention. We understand your frustration regarding the package being held by USPS for unpaid postage despite having paid for shipping at checkout. This situation is unusual, and our order data does not show any issues with unpaid postage on your most recent order. Additionally, our resources indicate that import fees or tariffs are generally the recipient's responsibility, and there is no clear policy or communication requirement at checkout regarding these charges.

Given the specifics and concerns you've raised, your case will be transferred to a specialized team for further investigation and clarification with USPS as well as to review our communication regarding import or tariff fees at checkout. You will be updated as soon as additional information is available.

Thank you for your patience.

Best regards,


Süti AI Team
hey@suti.co
Shop → suti.co
Wow, just unbelievable. Never again…
 
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Reactions: walds11
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